Operational excellence lead Work, Jobs in Nottingham, Eng (with Salaries)

Client Operations Lead - Nottingham
NCR —Nottingham
- Full-time
- Sales
- Mentoring
- Contracts
Operations Capability Lead
Reckitt —Nottingham
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
- Life insurance
Commercial Lead - Property and Facilities Management
Metropolitan Police —Kilburn
- £74,766 - £77,775 a year
- Full-time
- Hybrid work
- English
- Project management
14d
Hospitality and Learning Lead
YHA England & Wales —Matlock
- £27,300 a year
- Full-time
- Hospitality
- IT
- Communication skills
- Employee assistance programme
- Employee discount
13d
Customer Care and Planning Manager
Max Energy Ltd —Belgrave
- £45,000 - £55,000 a year
- Full-time
- Spanish
- Management
- Customer service
- Free parking
- Sick pay
Quick apply
9d
Operational Excellence Engineer
HelloFresh —Derby
- Hybrid work
- Microsoft Excel
- Engineering
- Data analysis skills
- Work from home
- Employee assistance programme
Quick apply
13h
Head of Resourcing and Reward based at Derby
MHA —Derby
- £80,000 a year
- Full-time
- Hybrid work
- Leadership
Customer Support Team Leader & Account Manager
Staytite —Nottingham
- £40,000 - £50,000 a year
- Full-time
- CRM software
- Sales
- Customer service
Quick apply
8d
Lead Administrator
Frontline Sales and Marketing —Chesterfield
- From £24,420 a year
- Full-time
- Administrative experience
- Organisational skills
- Typing
Quick apply
EA to Senior Executive (COO, MD, RFS)
Repton School —Repton
- Full-time
- Travel
- Classroom experience
- School
- Free parking
13d
Global Senior Manager, Customer Happiness (1 year contract)
DECIEM —Nottingham
- Hybrid work
- Management
- Analysis skills
- Annual leave
- Employee assistance programme
7d
Service Delivery Manager
Link Integrated Security Solutions Limited —Mansfield
- £45,000 - £55,000 a year
- Full-time
- Customer service
- Data analysis skills
- Microsoft Office
- Sick pay
Quick apply
9d
Manager Service Delivery & Transport
Bleckmann Solutions UK Ltd —Burton-On-Trent
- £85,000 - £95,000 a year
- Full-time
- Management
- Customer service
- Bachelor's degree
- Annual leave
- Employee assistance programme
Quick apply
12d
Operations Supervisor
CEVALogistics —Ashby-De-La-Zouch
- Full-time
- Microsoft Office
- Analysis skills
- IT
- Annual leave
- Employee discount
Operational Quality Lead (BTL Loughborough)
Brush Group —Loughborough
- Hybrid work
- Engineering
- Leadership
- Employee assistance programme
- Life insurance
1d
Quality Lead
Genuit Group —Ripley
- Full-time
- Engineering
- Continuous improvement
- Leadership
- Annual leave
Implementation Manager - UK
Maersk —Derby
- Full-time
- English
- Agile
- Leadership
Customer Service & Operations Manager
Soane Britain —Thurmaston
- Full-time
- Hospitality
- Microsoft Excel
- Sales
Group Secretary and Governance Lead
Repton School —Repton
- Full-time
- Travel
- Classroom experience
- School
12d
Transport Manager
Connect Talent Group —Alfreton
- £55,000 - £60,000 a year
- Full-time
- Management
- Maintenance
- Microsoft Office
- Free parking
Quick apply
14d

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Client Operations Lead - Nottingham

NCR -
Nottingham

Apply Now

Job details

Full-time

Qualifications

Operations management
Sales
ITIL
Mentoring
Contracts
Communication skills
Negotiation

Full job description

About NCR VOYIX

NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.

Job Title: Client Operations Lead

Location: Nottingham, UK

Position Summary

The Client Operations Leader (COL) is a customer-facing leadership role responsible for building strong, long-term customer partnerships while ensuring operational excellence in service delivery. The role drives business transformation, process optimization, and service performance, working closely with internal teams to deliver customer commitments, improve efficiency, and support business growth. Success requires strong operational leadership, a customer-first mindset, and the ability to lead teams, manage escalations, and continuously enhance the customer experience.

Areas of Responsibility

Lead and develop Client Operations Leaders and/or analytical teams through clear performance expectations and accountability.
Build a customer-focused culture that delivers business objectives and service excellence.
Collaborate across NCR teams to drive customer improvements and achieve strategic and contractual goals.
Partner with Sales to develop and execute customer solutions and identify revenue growth opportunities.
Drive margin expansion and increased revenue within existing service delivery.
Champion NCR NPS initiatives within the customer base.
Own the end-to-end customer experience, balancing service excellence with cost-to-serve objectives.
Establish a data-driven culture to identify opportunities, optimize processes, and improve operational performance.
Lead customer escalations, outages, and crisis management activities, ensuring clear communication and timely resolution.
Partner with Sales to improve customer profitability and generate year-over-year revenue growth.
Own operational KPIs and SLAs, ensuring they are monitored, managed, and achieved.
Maintain high customer satisfaction through strong relationships, expectation management, and exceptional service.
Manage CP&L, Outlook & Forecast, Annuity & T&M Revenue, and external spend.

Experience

Dynamic leader who sets high standards and inspires others to achieve them.
Proven success managing multi-location operations with a strong customer focus.
5+ years of senior leadership, operations management, and customer experience expertise.
Strong organizational, strategic, analytical, and project management capabilities.
Excellent communication, coaching, mentoring, and influencing skills.
ITIL and/or Agile certification with expertise in incident and escalation management.
Experience negotiating contracts and managing customer relationships to ensure service quality and satisfaction.
Demonstrated ability to develop strategic customer partnerships.

Skills

Strong customer focus with a commitment to exceeding expectations.
Ability to analyze data, identify trends, and drive process improvements through data-driven insights.
Strong understanding of customer needs with the ability to develop high-performing leaders and managers.
Commercial acumen with experience managing budgets, reducing costs, and maximizing revenue.
Excellent written and verbal communication skills with the ability to collaborate across cross-functional teams and customer organizations.
Strong people leadership, engagement, relationship-building, and stakeholder management skills across all organizational levels.

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”

Apply Now

Refine Your Search

operational excellence lead jobs in nottingham, eng

Client Operations Lead - Nottingham

Operations Capability Lead

Commercial Lead - Property and Facilities Management

Hospitality and Learning Lead

Customer Care and Planning Manager

Operational Excellence Engineer

Head of Resourcing and Reward based at Derby

Customer Support Team Leader & Account Manager

Lead Administrator

EA to Senior Executive (COO, MD, RFS)

Global Senior Manager, Customer Happiness (1 year contract)

Service Delivery Manager

Manager Service Delivery & Transport

Operations Supervisor

Operational Quality Lead (BTL Loughborough)

Quality Lead

Implementation Manager - UK

Customer Service & Operations Manager

Group Secretary and Governance Lead

Transport Manager

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