Operational leader Work, Jobs in Nottingham, Eng (with Salaries)

Customer Support Team Leader & Account Manager
Staytite —Nottingham
- £40,000 - £50,000 a year
- Full-time
- CRM software
- Sales
- Customer service
Quick apply
12d
Senior Operational Leader - Ilkeston
Department for Work and Pensions —Ilkeston
- £44,447 - £46,547 a year
- Overtime
- Hybrid work
- Management
- Analysis skills
- Presentation skills
- Annual leave
- Employee assistance programme
11d
Operational Trainer
Barchester Healthcare —Grantham
- £34,000 a year
- Remote
- Driving
Quick apply
Global Senior Manager, Customer Happiness (1 year contract)
DECIEM —Nottingham
- Hybrid work
- Management
- Analysis skills
- Annual leave
- Employee assistance programme
11d
Picking Team Leader
JJ Foods Ltd —Nottingham
- £26,900 a year
- Full-time
- Warehouse experience
- Leadership
- Communication skills
- Annual leave
- Employee discount
Quick apply
12d
Deputy Manager – *NEW* Children’s Home (Owner of the company a care leaver + 9 years in operation!)
T-Junction Children's Services —Mansfield
- £40,000 - £42,000 a year
- Full-time
- In-person
- Care plans
- Communication skills
Quick apply
5d
Goods Receiving Team Leader
JJ Foods Ltd —Nottingham
- £26,900 a year
- Full-time
- Warehouse experience
- Leadership
- Communication skills
- Annual leave
- Employee discount
Quick apply
12d
Dispatch Team Leader
Posh Nosh —Ilkeston
- £30,000 - £35,000 a year
- Overtime
- Microsoft Excel
- Supervising experience
- Organisational skills
Quick apply
4d
Senior Team Leader
APPH LTD —Nottingham
- Computer literacy
- Engineering
- Time management
- Annual leave
- Employee discount
Quick apply
Head of Resourcing and Reward based at Derby
MHA —Derby
- £80,000 a year
- Full-time
- Hybrid work
- Leadership
Managed Services Team Leader
MHR INTERNATIONAL UK LIMITED —Nottingham
- Management
- Leadership
- Communication skills
- Employee discount
- Referral programme
Operational Lead – MP Connect
Mineral Products Qualification Council (MPQC) —Eastwood
- From £26,000 a year
- Part-time
- Management
- Customer service
- Supervising experience
Quick apply
13d
Warehouse Operative - 12 Hour Shifts (Monday to Thursday or Tuesday to Friday)
CEVALogistics —Derby
- £31,799.04 a year
- 12 hour shift
- Organisational skills
- Warehouse experience
- Communication skills
- Annual leave
- Employee discount
Streetpride Operational Support Supervisor
Derby City Council —Derby
- £33,143 - £36,363 a year
- Full-time
- Hybrid work
- Microsoft Office
- Annual leave
- Employee assistance programme
5d
Production Manager
Pro Environmental Ltd —Nottingham
- £40,000 - £46,000 a year
- Full-time
- Microsoft Outlook
- Organisational skills
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
One Stop - Shift Leader
One Stop —Nottingham
- £13.66 an hour
- Full-time
- IT
- Communication skills
- Time management
9d
Deputy Manager
Dignus Group —Nottingham
- £31,279 a year
- Overtime
- Organisational skills
- Care plans
- Leadership
- Paid training
- Annual leave
9d
Production Team Leader
CH&CO —Derby
- £16.25 an hour
- Overtime
- Supervising experience
- IT
- Time management
- Free parking
- Employee assistance programme
13d
Operations Manager
The Regent Health Club & Spa —Long Eaton
- From £35,000 a year
- Weekend availability
- First Aid Certification
- In-person
- Leadership
- Gym membership
Quick apply
2d
Graduate OPS Area/Shift Manager - UK , Amazon Operations
Amazon UK Services Ltd. - A10 —Chesterfield
- Full-time
- Microsoft Word
- Microsoft Outlook
- Data analysis skills

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Customer Support Team Leader & Account Manager

Staytite -
Nottingham

Quick apply

Job details

Full-time
£40,000 - £50,000 a year
12 days ago

Benefits

Company pension

Qualifications

CRM software
Sales
Customer service
Microsoft Office
Continuous improvement
Team management
Organisational skills
Account management
Leadership
Communication skills

Full job description

Customer Support Team Leader & Account Manager

Sherwood Business Park, Nottingham

Competitive Salary + Bonus + Benefits

Lead People. Drive Customer Excellence. Grow Key Accounts.

Staytite Group is looking for a Customer Support Team Leader & Account Manager to lead our Customer Support Executive team while managing a portfolio of strategic customer accounts. This is a fantastic opportunity to join a well-established, family-owned business where you can make a real impact on both customer experience and business growth.

About Staytite Group

Established in 1978, Staytite has built a strong reputation as a specialist in industrial fastening solutions. Operating from locations in High Wycombe and Nottingham, with international distribution hubs in Dubai and Shanghai, we support customers across a wide range of global markets.

As part of the wider Staytite Group, we are committed to creating long-term partnerships, delivering exceptional service, and investing in our people.

The Opportunity

This is a hybrid leadership role combining team management (70%) and account management (30%).

You'll lead and develop our Customer Support Executive team, driving performance, service excellence, and continuous improvement, while also managing key customer relationships to support retention, growth, and profitability.

What You'll Be Doing

Team Leadership & Operational Excellence

Lead, motivate and develop a high-performing Customer Support team.

Conduct regular one-to-ones, performance reviews and development plans.

Coach and mentor team members to maximise engagement and performance.

Manage workloads, priorities and resources to ensure service targets are achieved.

Monitor KPIs and implement improvement initiatives.

Identify training and development opportunities.

Handle performance, attendance and employee relations matters.

Act as the escalation point for complex customer issues.

Review and improve processes, SOPs and operational efficiency.

Collaborate with Sales, Purchasing and Operations teams to deliver an outstanding customer experience.

Customer Experience

Ensure customer enquiries, quotations and orders are handled efficiently and professionally.

Champion a customer-first culture across the business.

Monitor customer feedback and implement service improvements.

Maintain consistently high service standards across all customer touchpoints.

Account Management & Commercial Growth

Manage a portfolio of strategic customer accounts.

Build strong, long-term customer relationships.

Identify opportunities for account growth, increased revenue and margin improvement.

Conduct customer reviews and business meetings.

Support forecasting, reporting and commercial planning.

Deliver solutions that meet customer needs while supporting business objectives.

What We're Looking For

Essential

Minimum 5 years' experience in account management, sales, senior customer service, or a similar customer-facing role.

Proven experience leading or managing a team.

Strong commercial awareness and experience supporting business growth.

Excellent communication and relationship-building skills.

Experience using CRM systems and Microsoft Office.

Ability to analyse data, identify trends and make informed decisions.

Strong organisational skills with the ability to manage multiple priorities.

Desirable

Experience within the fastener, engineering, or industrial sector.

Financial awareness including budgeting and margin management.

Personal Qualities

Customer-focused and commercially driven.

Inspiring and collaborative leader.

Highly accountable and results oriented.

Resilient, adaptable, and proactive.

Continuous improvement mindset with strong problem-solving skills.

Why Join Staytite?

This is a unique opportunity to join a growing business where you'll have the autonomy to shape customer support performance, develop people, and build lasting customer relationships.

You'll be part of a company that values expertise, teamwork, continuous improvement and long-term success.

Benefits

Competitive Salary

Performance Bonus Scheme

5% Employee / 5% Employer Pension Contributions

24 Days Holiday + Bank Holidays

Birthday Leave

Health Cash Plan

Long Service Awards

Apply Now

If you're an ambitious customer service leader who enjoys developing people, improving performance and building strong customer relationships, we'd love to hear from you.

Join Staytite Group and help us deliver exceptional service while driving sustainable growth for our customers and our business.

Quick apply

Refine Your Search

operational leader jobs in nottingham, eng

Customer Support Team Leader & Account Manager

Senior Operational Leader - Ilkeston

Operational Trainer

Global Senior Manager, Customer Happiness (1 year contract)

Picking Team Leader

Deputy Manager – NEW Children’s Home (Owner of the company a care leaver + 9 years in operation!)

Goods Receiving Team Leader

Dispatch Team Leader

Senior Team Leader

Head of Resourcing and Reward based at Derby

Managed Services Team Leader

Operational Lead – MP Connect

Warehouse Operative - 12 Hour Shifts (Monday to Thursday or Tuesday to Friday)

Streetpride Operational Support Supervisor

Production Manager

One Stop - Shift Leader

Deputy Manager

Production Team Leader

Operations Manager

Graduate OPS Area/Shift Manager - UK , Amazon Operations

I want to receive the latest job alerts for operational leader in nottingham, eng

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