Service desk support Work, Jobs in Old Windsor, Brk (with Salaries)

Customer Service Host - T3
ABM —London Heathrow Airport
- £15.44 an hour
- Full-time
- Front desk
Office Administrator
Kearns Residential —Ruislip
- £25,000 a year
- Full-time
- Microsoft Word
- Google Suite
- Microsoft Outlook
Quick apply
Customer Service Host
ABM —London Heathrow Airport
- £15.44 an hour
- Full-time
- Front desk
Facilities Front Of House Reception
OCS Group —Slough
- Microsoft Word
- Inventory control
- Computer literacy
Quick apply
Customer Service Host - T2
ABM —London Heathrow Airport
- £15.44 an hour
- Full-time
- Front desk
Customer Experience and Operations Manager
Love Velo —Holborn
- £35,000 - £45,000 a year
- Full-time
- CRM software
- Management
- Customer service
- Store discount
- Annual leave
Quick apply
11d
Step into Work: Hospitality Bootcamp – Free 2-Week Training + Guaranteed Interviews (starts 2 Sept))
Step Ahead Social Enterprise Community Interest Company —London
- £27,700 - £32,000 a year
- Temporary
- Remote
- Hospitality
- Customer service
- Hotel
Quick apply
8d
Computer Support Officer (Help Desk)
Imperial College London —South Kensington
- £42,505 - £47,213 a year
- Full-time
- Communication skills
- Annual leave
3d
Front of House & Client Support
Roar Fitness —London
- £13 an hour
- Temporary
- Front desk
- Cleaning
- In-person
- Gym membership
Quick apply
Concierge (Casual Hours)
Chelsea Bridge Wharf RTM Company Limited —London
- £16 - £17 an hour
- Part-time
- Front desk
- Communication skills
Quick apply
Second Line Support
SOUTHERN COMMUNICATIONS LIMITED —Basingstoke
- £29,000 - £35,000 a year
- Full-time
- Customer service
- Mentoring
- In-person
- Free parking
- Employee assistance programme
Quick apply
IT & Helpdesk Manager - Panavision London
Panavision —London
- Weekend availability
- Bachelor's degree
- No degree
- Travel
Receptionist
Stoke Place Hotel —Slough
- Part-time
- Hotel
- Front desk
- Employee assistance programme
- Employee discount
Quick apply
Elite Cover Corporate Receptionist – Monday to Friday | Central London
Bennett Hay —London
- £30,784 a year
- 8 hour shift
- Microsoft Outlook
- Travel
- Organisational skills
Quick apply
It Support Engineer 1st Line/2nd Line
Azteq Group Limited —Beaconsfield
- £28,000 - £34,000 a year
- Full-time
- Travel
- Computer networking
- SharePoint
- Free parking
- Referral programme
Quick apply
11d
Care Navigator (Reception Team)
Burnham Health Centre —Slough
- From £12.71 an hour
- Part-time
- Front desk
- Office experience
Quick apply
11d
Part Time Receptionist/Clinic Coordinator
Dr Preema London Clinic —London
- £13.00 - £16.50 an hour
- 8 hour shift
- Inventory control
- Sales
- Databases
- Employee discount
Quick apply
10d
Guest Service Assistant
Hilton London Heathrow Airport Terminal 5 —Slough
- Full-time
- Computer literacy
- Hotel
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
9d
Hostel Team Member
Rest Up London —London
- £13 an hour
- Part-time
- Hospitality
- Front desk
- In-person
- Flexible schedule
Quick apply
1st Line Support
Leisure Employment Services —Hemel Hempstead
- Part-time
- Hybrid work
- AI
- Communication skills
- Employee discount
Quick apply

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Customer Service Host - T3

ABM -
London Heathrow Airport

Apply Now

Job details

Full-time
£15.44 an hour

Qualifications

Front desk
Aviation passenger services
Customer interaction

Full job description

Description

LOCATION: Heathrow Airport

SHIFT PATTERN: 4 on 2 off, 40 hours per week

PAY RATE: £15.44 per hour

If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at [email protected]. We're here to help!

Overview of the Role

As a Customer Service Host at Heathrow Airport, you are the welcoming face and central facilitator for passengers requiring special assistance. Operating from the host desk either landside or airside, your core mission is to deliver excellent customer service from the moment a passenger arrives. You play a crucial role in ensuring every customer receives a positive, safe and enhancing experience by carefully assessing their requirements and setting the stage for a seamless journey.

Working collaboratively with the management team, your primary focus is on actively managing and facilitating the daily operational flow. Rather than directly managing people, you will monitor the environment to ensure that the highest standards of service are maintained and that operational, quality and safety guidelines are consistently followed by the Customer Service Agents. Ultimately, you act as a key brand ambassador, embodying ABM’s core values to ensure every passenger feels valued and supported.

Main Duties & Responsibilities

Deliver First-Class Customer Experiences: Act as the primary ambassador at the host desk (landside or airside), greeting every passenger warmly, assessing their needs and ensuring they receive excellent service from the moment they arrive.

Manage & Facilitate the Passenger Experience: Proactively ensure all passengers are booked into the tracking system and expedite smooth transfers throughout the terminals to support on-time departures and flight connections throughout the terminals. During delays or disruptions, you will act as the key communication link, liaising directly with handling agents to keep passengers fully informed.

Ensure Standards & Escalate Quickly: Facilitate a seamless operation by monitoring the environment and ensuring Customer Service Agents (CSAs) are properly equipped, follow correct protocols and maintain high standards. You will stay vigilant by identifying potential SLA failures and escalating issues immediately to the Service Delivery Manager or Allocators to ensure agents are deployed quickly and effectively.

Apply Now

Refine Your Search

service desk support jobs in old windsor, brk

Customer Service Host - T3

Office Administrator

Customer Service Host

Facilities Front Of House Reception

Customer Service Host - T2

Customer Experience and Operations Manager

Step into Work: Hospitality Bootcamp – Free 2-Week Training + Guaranteed Interviews (starts 2 Sept))

Computer Support Officer (Help Desk)

Front of House & Client Support

Concierge (Casual Hours)

Second Line Support

IT & Helpdesk Manager - Panavision London

Receptionist

Elite Cover Corporate Receptionist – Monday to Friday | Central London

It Support Engineer 1st Line/2nd Line

Care Navigator (Reception Team)

Part Time Receptionist/Clinic Coordinator

Guest Service Assistant

Hostel Team Member

1st Line Support

I want to receive the latest job alerts for service desk support in old windsor, brk

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