Woking & Sam Beare Hospice and Wellbeing Care are pleased to announce the following position:
Assistant Shop Manager (West Byfleet)
Are you interested in retail, people and making a real difference in your local community? Woking & Sam Beare Hospice is looking for an enthusiastic and organised Assistant Shop Manager to help lead our West Byfleet shop and support the continued success of our charity retail operation.
We are a patient-centred charity that deliver palliative and end of life care to those with advanced life-limiting illnesses, who live in Northwest Surrey. We care for patients and provide support to families and carers in the community as well as in our Inpatient Unit and Wellbeing Centre at the Hospice.
Our shops are far more than places to buy and donate goods. They are welcoming community spaces where every sale, donation and Gift Aid sign-up helps generate the income needed to keep our hospice services running. Retail income plays a vital role in enabling us to provide specialist palliative and end of life care for patients, carers and families across North West Surrey, both in the hospice and in people’s own homes.
In this varied and rewarding role, you will support the Shop Manager with day-to-day shop operations, guide and support our volunteers, create attractive displays, process donated stock and deliver excellent customer service. You will help maximise sales while ensuring everyone who visits, donates or volunteers feels welcome, valued and included.
We are looking for someone with retail or customer service experience, strong organisational skills and a positive, practical approach. You will enjoy working with people, identifying sales opportunities and contributing ideas to support the shop. Experience of charity retail or working with volunteers would be helpful, but it is not essential. What matters most is your commitment to excellent service and to supporting the hospice’s mission.
This is an opportunity to be part of a much-loved local charity where your work has a direct impact. By helping our shop thrive, you will be helping to fund compassionate care for people at some of the most important and difficult moments in their lives.
If you are ready to combine retail skills with purpose, community and impact, we would love to hear from you. We welcome applications from people of all backgrounds and are committed to providing reasonable adjustments where needed throughout the recruitment process.
“A career within the Hospice is fulfilling and exciting, working with amazing people all of whom are extremely passionate at what they do. I genuinely feel supported to make a difference to the work we do and being the best that we can be.” Retail Colleague
A successful Assistant Shop Manager will have:
- Experience working within the retail / service sector with particular regard to customer service
- Experience working in a team environment
- High street fashion experience
- Ability to plan, organise and prioritise tasks
- Numeracy and IT skills
- Excellent communication and interpersonal skills
A successful candidate will also have:
- GCSE English and Maths (or equivalent)
- Ability to meet the needs of customers and donors in order to maximise sales in Hospice shops
- A commitment to supporting Woking & Sam Beare Hospice in their role of provision of palliative care to our community
- Flexible approach to working hours and days
- Willingness to work in other shops as required
- Physical fitness to perform the duties of the role as there is a need to lift on a frequent basis, items of various sizes and weights.
- The legal right to work in the UK
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Staff Benefits
We are passionate about our colleagues’ careers. Along with our commitment to provide every colleague with a personal development plan to achieve their vocational goals, we provide the following industry leading benefits:
Annual Leave: All staff start with 27 days, increasing to 29 days after 5 years’ service, and 33 days after 10 years’ service.
Bike2Work Scheme: Supports staff to cycle to work through purchasing bikes and accessories with tax savings.
Blue Light Discount Card: Staff can apply for a Blue Light card that offers discounts across 15,000 retailers.
Death in Service: A payment for your family or beneficiaries in the unfortunate event of death whilst employed at the hospice. It’s a way to support your loved ones financially during a difficult time.
Discounted Complementary Therapies: Our Wellbeing Team offer discounted therapies to all members of staff including massages and reflexology and Staff Wellbeing Days.
Employee Assistance Programme: This encompasses comprehensive support for employees’ physical, mental and financial wellbeing, offering a range of services for employees and their families. These include confidential access 24/7 to a helpline and GP service, counselling services and bereavement support.
Enhanced Schemes: including occupational sick pay, maternity, paternity and adoption pay.
Eye Care Vouchers: Specsavers vouchers for annual eye tests and contribution towards glasses if required for screen work.
Flexible Working: We offer flexible working opportunities including working part time depending on the role.
Pension Scheme: Hospice staff can join Royal London with a 4% employer contribution.
Training & Development: We have a dedicated education and training team to support development opportunities across the hospice including apprenticeships, professional qualifications and more.
The closing date is 31st July 2026 . However, we will be interviewing during the advertising period and reserve the right to make an appointment before the closing date, so early applications are encouraged.
Job Type: Part-time
Pay: £14,870.70 per year
Benefits:
- Company pension
- Cycle to work scheme
- Sick pay
- Store discount
Experience:
- Retail management: 1 year (preferred)
Work authorisation:
- United Kingdom (preferred)
Work Location: In person
