Customer service supervisor Work, Jobs in Oundle, Nth (with Salaries)

Senior Weekend Supervisor
Hotpoint UK Appliances Ltd —Peterborough
- From £30,000 a year
- Weekend availability
- Human resources
- Computer skills
- In-person
- Free parking
- Store discount
Quick apply
2d
Customer Service Supervisor
B&M Retail —Stamford
- £12.89 an hour
- Part-time
- Customer service
- Supervising experience
- Maths
- Employee discount
Supervisor
Frasers —Peterborough
- £31,450 a year
- Full-time
- Supervising experience
- Training & development
- Retail management
- Employee discount
Quick apply
14d
Marquee Team Leader
A E Hire —Northampton
- From £35,000 a year
- Weekend availability
- Organisational skills
- In-person
- Communication skills
Quick apply
6d
Assistant Store Manager (Full-Time)
Pandora Jewelry —Corby
- £25,000 - £37,200 a year
- Full-time
- Customer service
- Organisational skills
- Training & development
- Employee discount
8d
Supervisor
Lush —Peterborough
- £14.45 an hour
- Part-time
- Customer service
- Training & development
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
9d
Supervisor
Flannels —Rushden
- £31,450 a year
- Full-time
- Supervising experience
- Training & development
- Retail management
- Employee discount
Quick apply
Assistant Restaurant Manager
Notcutts Ltd —Brampton
- Up to £32,000 a year
- Weekend availability
- Hospitality
- Customer service
- Team management
- Free parking
- Employee discount
Quick apply
3d
Retail Supervisor
Dunelm —Kettering
- £14.76 an hour
- Customer service
- Merchandising
- Mentoring
Team Leader
Mountain Warehouse —Rushden
- £13.32 an hour
- Part-time
- Customer service
- Training & development
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
12d
Technical Sales Team Leader - - Looking for Your First Leadership Opportunity?
ACO Technologies plc —Bedford
- Call to connect
- CRM software
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Bar & Retail Supervisor
V and B Group —Northampton
- £28,000 - £34,000 a year
- Weekend availability
- Hospitality
- Bar
- Customer service
- Store discount
- Employee discount
Quick apply
Supervisor
Starbucks —Market Harborough
- £13.64 an hour
- Part-time
- Continuous improvement
- In-person
- Store discount
- Employee discount
Quick apply
8d
Senior Department Leader - Customer Operations Manager (Drainage Solutions)
ACO Technologies plc —Bedford
- Hybrid work
- Customer service
- Continuous improvement
- Manufacturing
Shift Supervisor
Starbucks Stamford High Street —Uffington
- £12.00 - £13.20 an hour
- Part-time
- Maths
- Food service experience
- Cleaning
- Employee discount
Quick apply
10d
Starbucks Shift Supervisor
EG Group —Desborough
- £13.55 an hour
- 8 hour shift
- Hospitality
- Inventory control
- Customer service
- Employee assistance programme
- Employee discount
Part-Time Permanent Cleaning Supervisor
CS Cleaning (Milton Keynes) Ltd. —Bedford
- £14.50 an hour
- Part-time
- Customer service
- Training & development
- Communication skills
Quick apply

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Senior Weekend Supervisor

Hotpoint UK Appliances Ltd
Peterborough

Quick apply

Job details

Permanent | Full-time
From £30,000 a year
2 days ago

Benefits

Free parking
Store discount
Health & wellbeing programme
Company pension
Company events
Employee discount
On-site parking

Qualifications

EHS
Report generation
Human resources experience (1–3 years)
Internal department liaison
Microsoft Office Suite
Performance management
Human resources
Employee performance appraisals
Computer skills
Management reporting
Training & development
Team motivation leadership
Communication skills

Full job description

Permanent Position (Fri, Sat, Sun, Mon) weekday’s flexible

Manager: Contact Centre Business Manager, also with direct accountability to the Contact Centre Sales and Service Managers.

Function: Consumer Service

Department: Contact Centre

Beko Europe is UK market leader for kitchen appliances with brands including Hotpoint, Indesit and Whirlpool where on average they have a product in every UK home. It is also a popular career choice and in 2021 the company was awarded the title of ‘Top Employer’ by the Top Employer Institute for the fourth consecutive year. The company currently employs around 1,000 staff at its UK headquarters in Peterborough across a variety of roles.

Are you a problem-solver and team player, with ambition and a skill for leading and bringing a team together? Then this could be the role for you!

In this role as Senior Weekend Supervisor, you will learn about and interact with other business areas, helping to grow your skills AND your exposure in the Company.

This role will have an abnormal working pattern with specific compensation to reflect this. Please reach out to the hiring manager for more details.

Key Activities

Responsible for Contact Centre advisors.
Delivery of team service level agreements, sales targets, quality and productivity targets.
Ensure targets are monitored, collated and fed back to the team regularly.
Monitor break and lunch periods assigned for agents to ensure compliance with daily schedules.
Analyse and monitor advisor performance management information.
Liaise with the workforce planning team to maximise team effectiveness and manage call queues.
To prepare reports as requested, providing daily, weekly and monthly performance reports for management identifying areas where there are problems and working with key managers/team supervisors from relevant departments to find solutions.
To support the advisors to ensure that IT and telecommunications systems are utilised to their potential and that all advisors can utilise these to maximum effect, ensuring any defects or malfunctions of equipment are reported immediately.
Call monitoring, coaching and feedback, responsibility for delivery of the defined customer experience and sales compliance in every call.
Make suggestions and where necessary make decisions on any matters, relating to improving revenue generation and customer satisfaction.
People management, including all HR related issues, as well as staff development e.g. return to work, absence, disciplinary.
To provide support and motivation, setting targets, incentives, development plans and objectives in-line with the visions and values of the company.
Responsibility for development, appraisals, performance management, attendance and retention of advisors.
Provide flexible management cover across the contact centres opening times and opening hours where necessary.
As and when required, undertake other duties, as requested, within the Contact Centre.
Ensure compliance with company EHS and GDPR.
Ensuring the Genesys data table is amended in accordance with business requirements to accommodate service level agreements and targets.

Knowledge & Skills

Knowledge of Contact Centre management and its key functions.
Understanding of key service functions and internal relations.
Knowledge of Contact Centre systems and processes.
HR Process and procedure knowledge.
Good operational and commercial knowledge.
Ability to demonstrate strong people management skills.
Ability to drive and achieve results through people.
Sound computer skills including advanced knowledge of MS Office.
Strong team player and role model, with a friendly and positive attitude.
Excellent listening and communication skills.
Problem-solver with the ability to make quick decisions.
Enthusiastic, self-motivated, positive and resilient.
Knowledge of Genesys processes and procedures would be beneficial but is not a requirement as training will be provided.
Knowledge of Salesforce processes and procedures would be beneficial but is not a requirement as training will be provided.

KPIs

Sales targets: Service Level: Abandon Rates
Productivity: Adherence, Variances, Absence

How To Apply

If you are interested in this role and would like to apply, please send your CV and a cover letter to Carina Hassell, [email protected]

Please reach out to Carina for an informal chat if you would like more information and to discuss the role further, without any obligation.

Pay: From £30,000.00 per year

Benefits:

Company events
Company pension
Employee discount
Free parking
Health & wellbeing programme
On-site parking
Store discount

Work Location: In person

Quick apply

Refine Your Search

customer service supervisor jobs in oundle, nth

Senior Weekend Supervisor

Customer Service Supervisor

Supervisor

Marquee Team Leader

Assistant Store Manager (Full-Time)

Supervisor

Supervisor

Assistant Restaurant Manager

Retail Supervisor

Team Leader

Technical Sales Team Leader - - Looking for Your First Leadership Opportunity?

Bar & Retail Supervisor

Supervisor

Senior Department Leader - Customer Operations Manager (Drainage Solutions)

Shift Supervisor

Starbucks Shift Supervisor

Part-Time Permanent Cleaning Supervisor

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