Customer solutions specialist Work, Jobs in Oxford, Oxf (with Salaries)

Customer Relations Specialist
Valda Energy —Bicester
- Up to £26,000 a year
- Communication skills
- Annual leave
- Employee assistance programme
Customer Success Specialist
Taylor and Francis —Abingdon
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
Quick apply
Quote and Order Escalations Specialist
Oxford Nanopore Technologies —Oxford
- Full-time
- Hybrid work
- CRM software
Customer Service Representative (CSR)
HUBER+SUHNER —Bicester
- Computer literacy
- Continuous improvement
- Computer skills
Bilingual Customer Success Onboarding Specialist (12 Month Contract)
Geotab —Reading
- Full-time
- Hybrid work
- CRM software
- English
- Analysis skills
Quick apply
EU Logistics & Materials Coordinator
OrganOx —Oxford
- Full-time
- Continuous improvement
- Travel
- In-person
Quick apply
10d
Customer Host - 6 Months FTC
The Fedcap Group —Oxford
- £26,227 a year
- Full-time
- Computer literacy
- Microsoft Office
- Organisational skills
- Annual leave
- Employee assistance programme
7h
Technical Support Specialist
GN Group —Bicester
- Full-time
- CRM software
Employment Specialist – Connect to Work , Oxfordshire
Palladium Group, Inc. —Oxford
- £27,976 - £31,000 a year
- Weekend availability
- Experience working with individuals with disabilities
- Bachelor's degree
- Organisational skills
Solution Owner - FTC 12 months
RM Education Limited —Abingdon
- Hybrid work
- Analysis skills
- Annual leave
Customer Success Migration Specialist (12 Month Contract)
Geotab —Reading
- Full-time
- Hybrid work
- Bachelor's degree
- No degree
- Communication skills
Quick apply
Sales & Operations Administrator
BFS Pressroom Solutions Ltd —Calcot
- £27,000 - £35,000 a year
- Full-time
- CRM software
- Microsoft Office
- Organisational skills
- Free parking
Quick apply
Trainee Customer Service Representative (CSR)
The Pollard Group —Buckingham
- £21,200 - £25,000 a year
- Full-time
- Hybrid work
- CRM software
- Computer literacy
- Organisational skills
Quick apply
HubSpot Consultant
BabelQuest —Oxford
- Hybrid work
- Flexible schedule
Research Associate, Assay Development
OraSure Technologies Inc. —Oxford
- £20,000 - £36,000 a year
- Full-time
- Hybrid work
- Laboratory experience
- Analysis skills
- Bachelor's degree
- Annual leave
- Employee assistance programme
Quick apply
9d
Part Time Supervisor, Tommy Hilfiger - Oxford
Tommy Hilfiger —Oxford
- Part-time
- Customer service
- Supervising experience
- Conflict management
DSEAR Project Administrator
SOCOTEC UK & Ireland —Bicester
- Full-time
- Hybrid work
- CRM software
- Microsoft Office
- Databases
- Employee assistance programme
- Employee discount
Quick apply
Onsite Warehouse Support Specialist
ShipBob, Inc. —Abingdon
- Full-time
- English
- Continuous improvement
- In-person
Quick apply
Customer Care Operations Specialist (12 mth)
Mint Velvet —High Wycombe
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Continuous improvement
- Employee discount
Quick apply
8d
Field Sales Manager
cozyhome solutions ltd —Oxford
- £35,480.00 - £57,561.15 a year
- Full-time
- In-person
- Training & development
- Communication skills
Quick apply

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customer solutions specialist jobs near oxford, oxf

Customer Relations Specialist

Valda Energy -
Bicester

Apply Now

Job details

Up to £26,000 a year

Benefits

Annual leave
Company pension
Company events
Employee assistance programme
Private medical insurance
Employee discount
Life insurance
Referral programme

Qualifications

Stakeholder liaison
Complaint handling
Risk management
Customer interaction
Communication skills

Full job description

The Energy Revolution.

Valda Energy is a fast-growing energy supplier, challenging the existing marketplace with a leading, tech-led, and customer-focused successful solution. We are passionate about innovation and challenging the status quo to deliver exceptional service and solutions to our customers. Driven by the desire to do right by all our stakeholders, we recognise that our people are our greatest asset. Our culture and employee environment are always evolving, from the introduction of new benefits to leading structured training opportunities, and of course frequent social events! At Valda Energy, you can be assured that you will be supported to be your best and be welcomed in to form part of our friendly team.

How You Will Energise Our Team

We take pride in ensuring that our customers receive the highest level of customer service. To support us to achieve this aim, we’re seeking a Customer Relations Specialist to work in our Customer Relations Team. The role will champion the customer through effective investigation and resolution of complaints, in line with regulatory requirements, company policy and procedures and service standards.

As an individual driven by achieving the best possible services for our customers, you’ll be responsible for liaising directly with internal business stakeholders to identify root cause and you will be the voice of the customer. You will ensure that the complaint is resolved in a timely and efficient manner keeping in mind that communication is vital to providing a great customer experience. You will be responsible for writing high-quality responses to customers, outlining the actions taken to resolve their complaint.

Your day-to-day responsibilities will include but not be limited to:

Manage escalated complaints in accordance with company SLA’s
Attempt to achieve a positive resolution for all escalated customer complaints received via phone, email or social media
Foster a Customer First attitude to ensure our customers are at the heart of everything we do
Proactively flag potential problems and risks to the Customer Relations Manager and work towards proposing solutions
Offer guidance on complaint handling processes and sharing outcomes of reviews to the wider business
Review complaints received via all channels such as Trustpilot, Google Reviews and all social media platforms
Provide monthly feedback of complaint trends to the Customer Relations Manager
Handle cases referred by the Energy Ombudsman to secure a fair outcome
Maintain up to date knowledge of company processes and policies

The Spark we're looking for

Proven experience in a customer-focused environment, delivering high-quality service and support
Strong background in managing and resolving customer complaints with professionalism and empathy
Exceptional problem-solving abilities, with a proactive approach to identifying solutions and preventing repeat issues
Excellent communication skills, both written and verbal
Able to review complex information with a view to ensuring the customer is provided with a fair outcome to their complaint
Confident at challenging others in an articulate manner when required to be the voice of the customer
Existing knowledge of the energy and/or utilities sector (desired)
Knowledge of the Energy Ombudsman processes (desired)

Perks That Power Your Journey ️

Annual Salary up to £26k
Company annual bonus scheme
25 days of annual leave plus bank holidays, a length of service award increasing up to 30 days, plus an extra day off during your birthday month
Private medical insurance with Vitality Health
Access to The Grid, our employee engagement and rewards platform, giving you exclusive discounts at hundreds of retailers, wellbeing resources, recognition tools, and more
Life Insurance policy, providing coverage at four times your salary
Employee Assistance Programme offering confidential support and guidance
Enjoy an array of complimentary snacks, drinks, and lunch options in our office
Salary sacrifice pension scheme where we will match contributions up to 5%
In-house learning and development team devoted to nurturing your talent, unlocking potential and propelling you towards being your best
Refer a friend scheme (up to £500), monthly team events, annual company events & recognition awards

If you like the sound of this role, we encourage you to apply even if you aren’t confident that you meet all of the requirements – you may be just who we’re looking for. We are extremely proud to be an equal opportunity employer and actively encourage applications from all backgrounds. To make your recruitment experience with us accessible to you, we encourage you to let us know if you have any individual requirements. We are here to support you, so please reach out to our team on [email protected]

Apply Now

Refine Your Search

customer solutions specialist jobs in oxford, oxf

Customer Relations Specialist

Customer Success Specialist

Quote and Order Escalations Specialist

Customer Service Representative (CSR)

Bilingual Customer Success Onboarding Specialist (12 Month Contract)

EU Logistics & Materials Coordinator

Customer Host - 6 Months FTC

Technical Support Specialist

Employment Specialist – Connect to Work , Oxfordshire

Solution Owner - FTC 12 months

Customer Success Migration Specialist (12 Month Contract)

Sales & Operations Administrator

Trainee Customer Service Representative (CSR)

HubSpot Consultant

Research Associate, Assay Development

Part Time Supervisor, Tommy Hilfiger - Oxford

DSEAR Project Administrator

Onsite Warehouse Support Specialist

Customer Care Operations Specialist (12 mth)

Field Sales Manager

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