Customer service supervisor Work, Jobs in Oxford Circus, Gtl (with Salaries)

Customer Service Supervisor
Fortnum & Mason —London
- Full-time
- Hospitality
- Team management
- Training & development
- Annual leave
13d
Customer Service Supervisor
Wanstead Domestic Appliances —London
- £25,420 - £33,500 a year
- Full-time
- Supervising experience
- Organisational skills
- Computer skills
Quick apply
2d
Supervisor
Smiggle —Oxford Circus
- Part-time
- Customer service
- In-person
- Training & development
- Store discount
- Annual leave
Quick apply
5d
Front Office Supervisor
GSY Hospitality Ltd t/a Great Scotland Yard Hotel —London
- From £28,119 a year
- Full-time
- Computer literacy
- Hotel
- Supervising experience
- Employee assistance programme
- Employee discount
Quick apply
4d
Branch Kiosk Supervisor
CANDLES & OUD —London
- £25,420.00 - £35,290.17 a year
- Weekend availability
- Sales
- Customer service
- Supervising experience
- Employee discount
Quick apply
6d
Supervisor (Part-Time)
Pandora Jewelry —London
- £15.96 an hour
- Part-time
- Customer service
- Communication skills
- Employee discount
Customer Services Supervisor (Document Supply and Accessibility)
universityoflondon —London
- £35,321 a year
- Weekend availability
- Management
- University
- Front desk
4d
Customer Service Leader
Lutron Electronics Co., Inc —London
- Full-time
- CRM software
- Spanish
- English
Team Leader Tenancy Support Service
Pinnacle Group —London
- £45,000 a year
- Annual leave
- Employee assistance programme
Quick apply
Supervisor/Assistant Manager
Blink Brow Bar —London
- Weekend availability
- Supervising experience
- Team management
- Organisational skills
- Store discount
- Employee discount
Quick apply
Customer Service Supervisor
TLC Care —Pinner
- Full-time
- Computer literacy
- Continuous improvement
- Front desk
- Employee discount
Quick apply
6d
Café Supervisor (Assistant Manager)
Fantail —Finsbury Park
- £28,000 - £30,000 a year
- Weekend availability
- Hospitality
- Customer service
- Restaurant management
- Employee discount
- Flexible schedule
Quick apply
4d
Customer Contact Supervisor (Maternity Cover)
Richemont —London
- Full-time
- Remote
- Continuous improvement
- Training & development
- Phone etiquette
Supervisor
Missoma —London
- Microsoft Word
- CRM software
- Customer service
- Employee discount
Quick apply
Operations Supervisor, Quick Commerce
Amazon UK Services Ltd. —London
- Full-time
- English
- Team management
- Analytics
6d
Team Leader - 21 Soho Square
ST James Facilities —London
- £39,250 a year
- Full-time
- Word processing
- Writing skills
- English
Quick apply
Supervisor
Two Floors —London
- £10.50 an hour
- Full-time
- Hospitality
- Bar
- Management
- Employee discount
- Flexible schedule
Quick apply
Supervisor
Astrid & Miyu —London
- £23,250 a year
- Supervising experience
- Mentoring
- Training & development
Quick apply
Team Leader
Card Factory —London
- Up to £13 an hour
- Customer service
- Leadership
Store Supervisor
VF Corporation —London
- Weekend availability
- Customer service
- English
- POS
- Employee discount
Quick apply
2d

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customer service supervisor jobs near oxford circus, gtl

Customer Service Supervisor

Fortnum & Mason -
London

Apply Now

Job details

Full-time
13 days ago

Benefits

Additional leave
Annual leave
Company pension

Qualifications

Hospitality
Mentoring junior staff
Arranging restaurant reservations
Process improvement
Internal department liaison
Microsoft Office Suite
Performance management
Team management
Staff training
Customer support
Customer interaction
Training & development
Communication skills

Full job description

At Fortnum & Mason, exceptional service is part of our story. For more than 300 years, we have been delighting customers with extraordinary products, memorable experiences and a distinctly personal approach. As our Customer Service Supervisor, you will play a key role in upholding this prestigious heritage, leading and supporting a team who bring warmth, care and precision to every customer interaction. This is an opportunity to be at the heart of one of Britain’s most iconic luxury brands, helping to ensure every enquiry, booking and moment of service reflects the standards Fortnum’s is renowned for

Role Purpose:

The purpose of a Customer Service Supervisor is to lead and support the customer services team to ensure high-quality, efficient, and consistent service delivery. The role focuses on improving customer satisfaction, resolving escalated issues, coaching team members, and ensuring that service standards, policies, and performance targets are met.

Why Work For Us:

Competitive salary and performance-related bonus
Discretionary annual bonus (up to 5% of salary)
Up to 40% store and restaurant discounts
25 days holiday, plus a day off for your birthday and 5 additional wellbeing days
Matched pension scheme and excellent career development opportunities
Opportunities to grow within a diverse and dynamic hospitality business
Additional annual leave and recognition rewards for long service

Key Accountabilities:

Responsible for daily supervision of the core and seasonal team, ensuring you are the first point of contact for support and escalations.
Act as a role model by demonstrating excellent leadership, professionalism, and adherence to company values while guiding and supporting the team.
Oversee and ensure adequate cover across all channels and tasks to ensure SLA’s are delivered and tasks completed in day.
Support with the preparation, recruitment, and training of new starters in the department, and support other departments where required, alongside regular coaching and training.
Proactively drive the Department by sharing and implementing ways to improve processes and flagging potential issues which may have a wider business impact.
Whilst the role is office based; we must be available for isolated face to face interactions were needed.
Be responsible for hosting the daily team meetings, clear communication cascade, attending weekly management meetings, and participating in meetings in the ASM’s absence.
Be responsible for liaising with chefs, maintain up to date knowledge regarding allergens and dietary requirements, manage restaurant bookings and handle escalations
Work closely with the Membership team to ensure full feedback loop and knowledge share of customer feedback, and support in cascading Membership updates to the CS team
Ensure customers receive timely, professional, and accurate support by maintaining high service quality standards and acting as the primary point of contact for complex or sensitive issues, such as Food safety, Quality, Fraud, Data Compliance, escalations and Exec escalations.
Carry out regular team feedback, 1:1 reviews, Probations, PDR’s and RTW’s and support the Assistant Manager in managing absence and timekeeping.
Complete weekly and monthly Analysis and feedback to the senior management group
Support the team during times of absence and holidays
Maintain flexibility in locations and shift patterns, covering 7 days a week including bank holidays
Ability to work across multiple operating platforms.
Coordinate with other departments for special events, menus or complex orders.
Manage productivity and QC for all core and temporary teams.

We expect the successful candidate to have the following skills and experience:

1 year of luxury customer service experience in a customer-facing role
Be self-motivated with a proactive attitude to work.
Excellent interpersonal and communication skills
Experience in collating and analysing data.
A passion for our brand
High level of integrity and professionalism.
Ability to maintain confidentiality and exercise discretion.
Equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.
Be self-motivated with a proactive attitude to work.
You will thrive under pressure and possess meticulous attention to detail.
Have the ability to prioritise and manage your own workload to meet deadlines, Multi-Tasking, planning and organisation skills
Be a people-centric character.
Proficient in Microsoft Office with capacity to operate within multiple platforms
Experience within a Contact Centre, Hospitality or Retail environment would be advantageous

We are committed to developing your career and nurturing your talent, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. We respect and embrace each other's differences to create a truly inclusive environment where everyone can thrive.In the last year alone, our people have been recognised and celebrated through industry awards for outstanding contributions to Retail, Hospitality, Customer Service, Technology, Visual Merchandising, and Community Engagement.

Apply Now

Refine Your Search

customer service supervisor jobs in oxford circus, gtl

Customer Service Supervisor

Customer Service Supervisor

Supervisor

Front Office Supervisor

Branch Kiosk Supervisor

Supervisor (Part-Time)

Customer Services Supervisor (Document Supply and Accessibility)

Customer Service Leader

Team Leader Tenancy Support Service

Supervisor/Assistant Manager

Customer Service Supervisor

Café Supervisor (Assistant Manager)

Customer Contact Supervisor (Maternity Cover)

Supervisor

Operations Supervisor, Quick Commerce

Team Leader - 21 Soho Square

Supervisor

Supervisor

Team Leader

Store Supervisor

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