System engineer Work, Jobs in Paddock Wood (with Salaries)

2nd line Technical Support Engineer
ERGOS UK —Crawley
- £32,000 - £39,999 a year
- Full-time
- Hybrid work
- Windows
- Microsoft Office
- Analysis skills
- Free parking
- Annual leave
Quick apply
Manufacturing/Production Assembly
Energy Solutions —Aylesford
- £28,000 - £35,000 a year
- Full-time
- AutoCAD
- In-person
- Hand tools
Quick apply
13d
Electromechanical Assembly Operative
Energy Solutions —Aylesford
- £28,000 - £35,000 a year
- Full-time
- Electrical experience
- In-person
- Hand tools
Quick apply
2nd Line Engineer
Akita Systems Ltd —Sevenoaks
- £30,000 - £35,000 a year
- Maintenance
- Mentoring
Junior Studio Operative
Must Have Ideas Ltd —Aylesford
- Full-time
- In-person
- Free parking
- Store discount
Quick apply
12d
Senior Engineer (Controls System Engineer)
United Kingdom —Maidstone
- Programmable logic controllers
- Continuous improvement
Quick apply
Fire Alarm Service Engineer
Intelligent Facility Services —Rochester
- £32,000 - £45,000 a year
- Full-time
- Schematics
- Travel
- Power tools
- Annual leave
Quick apply
1st Line Engineer
Akita Systems Ltd —Sevenoaks
- £26,000 - £30,000 a year
- Computer literacy
- Computer skills
13d
Senior HVAC Engineer
Shivers Group Ltd —Polegate
- £40,000 - £70,000 a year
- Full-time
- Maintenance
- Travel
- HVAC
Quick apply
Senior Infrastructure Engineer
Cabot Financial —West Malling
- Up to £75,000 a year
- Hybrid work
- Continuous improvement
- Mentoring
- Employee discount
Quick apply
6d
Thorough Examination Engineer (Forklifts & Lifting Equipment)
Statutory Inspections Ltd —Maidstone
- £36,000 - £38,000 a year
- Overtime
- System design
- Travel
- Organisational skills
- Annual leave
Quick apply
5d
Principal Security Engineer
Hastings Direct —Bexhill
- Full-time
- Hybrid work
- Mentoring
- Training & development
- Leadership
- Annual leave
Trainee Mechanical & Electrical PPM Engineer
Arcus FM —Maidstone
- £34,565 a year
- Full-time
- Computer literacy
- Continuous improvement
- Travel
Quick apply
11h
Depot Service Engineer
Star Power (Generator Hire) —Tonbridge
- Full-time
- Hybrid work
- Customer service
- Maintenance
- Communication skills
- Free parking
- Referral programme
Quick apply
6d
Electrician / Electrical Tester (EICR - Social Housing)
THE WIGGETT GROUP —Bromley
- £41,000 - £60,000 a year
- Full-time
- Customer service
- Maintenance
- Annual leave
- Employee assistance programme
Quick apply
1d
IT Field Engineer
Beechwood School —Royal Tunbridge Wells
- £32,000 - £35,000 a year
- Full-time
- Computer Science
- Maintenance
- Analysis skills
- Free parking
- Health & wellbeing programme
Quick apply
Senior Systems Engineer
BAE Systems —Rochester
- £45,000 - £60,000 a year
- No degree
- Mentoring
- Agile
2nd Line Engineer - Hybrid - MSP
Uptime —Three Bridges
- Weekend availability
- Hybrid work
- Azure
- Windows
- Analysis skills
Quick apply
Hardware Engineer
General Dynamics Mission Systems - United Kingdom —Hastings
- £36,000 - £45,000 a year
- Full-time
- Hybrid work
- Machine learning
- AI
Quick apply
13d
Electronics Development Engineer
Photonic Science and Engineering —St Leonards-on-Sea
- Full-time
- No degree
- Annual leave
- Employee assistance programme

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2nd line Technical Support Engineer

ERGOS UK
Crawley

Quick apply

Job details

Permanent | Full-time
£32,000 - £39,999 a year

Benefits

Free parking
Additional leave
Annual leave
Company pension
Work from home
Company events
Employee discount
Enhanced maternity leave
Referral programme
On-site parking

Qualifications

Microsoft Windows Server
Technical troubleshooting
TCP
Driving Licence
Incident queue management
Ticket management
Microsoft Exchange
Windows
Microsoft Office
Firewall
Analysis skills
Continuous improvement
Remote access software
IT support
Computer networking
IP networking
Customer support
Communication skills
Active Directory
Time management
Help desk

Full job description

About ERGOS Technologies Limited

ERGOS Technologies is a Transatlantic Managed Services Provider (MSP) and a Trusted Technology Partner to our clients. We operate on the Entrepreneurial Operating System (EOS) framework, which drives our culture of accountability, transparency, and continuous improvement. With a strong presence in both the UK and the US, we deliver innovative IT solutions that empower businesses to thrive.

2nd Line Technical Support Engineer

Location: Crawley, West Sussex (Hybrid)
Job Type: Full-Time, Permanent

Role Overview

ERGOS Technologies is seeking an experienced and customer-focused 2nd Line Technical Support Engineer to join our growing technical team.

This hybrid role is based in Crawley and will involve providing high-quality technical support to a diverse client base, both remotely and on-site. Working closely with our 1st, 2nd and 3rd Line Engineers, you will be responsible for troubleshooting and resolving technical issues, maintaining excellent customer service standards, and ensuring compliance with agreed SLAs and KPIs.

The ideal candidate will have a strong technical background within an MSP environment, excellent problem-solving skills, and a passion for delivering exceptional customer service.

Key Responsibilities

Manage and resolve support tickets in a timely and efficient manner.
Troubleshoot technical issues and provide effective solutions and technical guidance.
Maintain accurate ticket updates, documentation and customer records.
Communicate professionally with customers, colleagues and third-party suppliers.
Take ownership of support requests through to resolution.
Escalate issues to 3rd Line Engineers in accordance with internal processes.
Support the Service Desk Manager and Team Leader with queue management and ticket prioritisation.
Identify recurring issues and raise problem tickets where appropriate.
Ensure all time entries and service records are completed accurately.
Maintain ticket ownership and ensure correct ticket categorisation and configuration.
Attend customer sites as required to provide hands-on technical support.
Maintain and exceed agreed Service Desk KPIs and SLA targets.
Follow company policies, procedures and security standards at all times.
Contribute to continuous improvement initiatives across the Service Desk.

Required Experience & SkillsExperience

Minimum 3 years' experience within an MSP (Managed Service Provider) environment.
Proven experience providing 2nd Line IT Support.
Experience supporting both remote and on-site users.

Technical Knowledge

Strong knowledge of Microsoft 365, including Exchange Online, SharePoint, Teams and Entra ID (Azure AD).
Experience administering Windows Server environments and Active Directory.
Understanding of Group Policy, DNS, DHCP, Domain Controllers and Microsoft Exchange.
Good knowledge of networking fundamentals including TCP/IP, DNS, DHCP, routing and OSI layers.
Experience supporting Remote Desktop Services (RDS) environments.
Experience supporting backup and disaster recovery solutions.
Understanding of firewalls, VPNs and wireless networking technologies.

Skills & Attributes

Excellent communication and customer service skills.
Strong analytical and problem-solving abilities.
Well organised with excellent time management skills.
Ability to prioritise workload in a fast-paced MSP environment.
Proactive and customer-focused approach.
Ability to work independently and collaboratively within a team.

What We Offer

Competitive salary dependent on experience.
Hybrid working model supporting work-life balance.
Ongoing technical training and professional development.
Supportive and collaborative working environment.
Opportunity to work within a growing EOS-driven organisation.
Career progression opportunities.

Additional Information

This role requires attendance at our Crawley office three days per week (Tuesday to Thursday).
Regular travel to customer sites across the South East, including Central London, will be required.
A company van will be provided for business travel.
A full UK driving licence is required.
Full training on internal systems and processes will be provided.

ERGOS Technologies is certified to ISO 9001, ISO 14001 and ISO 27001 standards. All successful applicants will be required to sign a Confidentiality, Privacy and NDA Agreement and complete GDPR awareness training.

All offers of employment are subject to satisfactory references, DBS clearance and a five-year employment and education history check.

Benefits

Company pension
Enhanced maternity leave
Additional annual leave
Employee discount scheme
Referral programme
Company events
Free on-site parking
Hybrid working

Application Questions

Are you able to attend our Crawley office three days per week (Tuesday to Thursday)?
Do you have a minimum of three years' experience working within an MSP environment?
Do you hold a full UK driving licence?

Work Location: Hybrid / Customer Sites / Crawley Office (RH10)

Job Types: Full-time, Permanent

Pay: £32,000.00-£39,999.00 per year

Benefits:

Additional leave
Company events
Company pension
Employee discount
Enhanced maternity leave
Free parking
On-site parking
Referral programme
Work from home

Ability to commute/relocate:

Crawley RH10: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Quick apply

Refine Your Search

system engineer jobs in paddock wood

2nd line Technical Support Engineer

Manufacturing/Production Assembly

Electromechanical Assembly Operative

2nd Line Engineer

Junior Studio Operative

Senior Engineer (Controls System Engineer)

Fire Alarm Service Engineer

1st Line Engineer

Senior HVAC Engineer

Senior Infrastructure Engineer

Thorough Examination Engineer (Forklifts & Lifting Equipment)

Principal Security Engineer

Trainee Mechanical & Electrical PPM Engineer

Depot Service Engineer

Electrician / Electrical Tester (EICR - Social Housing)

IT Field Engineer

Senior Systems Engineer

2nd Line Engineer - Hybrid - MSP

Hardware Engineer

Electronics Development Engineer

I want to receive the latest job alerts for system engineer in paddock wood

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