Customer service manager Work, Jobs in Pentyrch, Crf (with Salaries)

Site Lead
Mrs Buckét Commercial Cleaning Services Ltd. —Caerphilly
- £33,000 - £38,000 a year
- Weekend availability
- Customer service
- Computer literacy
- Continuous improvement
Quick apply
Business Manager
Fitness Factory Ltd —Newport
- £600 a week
- Full-time
- Hospitality
- Sales
- Business development
- Free parking
- Gym membership
Quick apply
9d
Enablement & Quality Lead
Nextbase —Caerphilly
- £27,000 - £28,000 a year
- Full-time
- Hybrid work
- Mentoring
- Training & development
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
1d
Assistant Store Manager
Mountain Warehouse —Cardiff
- Full-time
- Customer service
- Training & development
- Retail management
- Annual leave
- Employee assistance programme
Quick apply
ZARA CARDIFF ASSISTANT STORE MANAGER -MATERNITY COVER
INDITEX —Cardiff
- Full-time
- Customer service
- Retail management
- Cash handling
Quick apply
Regional Facilities Manager
Urbanbubble —Cardiff
- £55,000 - £65,000 a year
- Full-time
- Microsoft Word
- Recruiting
- Annual leave
- Sick pay
Quick apply
4d
Customer Experience Manager
ArribaCom Communications Ltd. —Cardiff
- £25,420.00 - £58,449.50 a year
- Full-time
- Spanish
- Data analysis skills
- English
- Health & wellbeing programme
- Flexitime
Quick apply
Marketing Manager - maternity cover
PHSGroup —Caerphilly
- No weekends
- Organisational skills
- Communication skills
- Free parking
- Annual leave
4d
Comics & Gaming Store Manager
Sin City Comics & Gaming —Newport
- £27,000 a year
- Full-time
- Social media management
- Merchandising
- Organisational skills
- Employee discount
Quick apply
13d
Assistant Conference and Events Manager
The Celtic Collection —Newport
- £35,963 a year
- Full-time
- Organisational skills
- Leadership
- Communication skills
- Employee discount
Sales and Retail Manager
Family Vision —Tredegar
- £32,000 a year
- Full-time
- Management
- Supervising experience
- In-person
- Free parking
- Bereavement leave
Quick apply
Customer Experience Manager
Jalla Transport & Mobility Services Ltd. —Cardiff
- £25,420.00 - £58,449.50 a year
- Full-time
- Spanish
- Customer service
- Data analysis skills
- Flexitime
Quick apply
Business Development Manager (BDM) - Newport- Circa 41k Package- 53k OTE Uncapped
Yell Ltd —Newport
- £35,875 a year
- Full-time
- Remote
- Business development
- Presentation skills
- Referral programme
Quick apply
Operations Manager
Casa Bianca —Abergavenny
- £40,000 - £60,000 a year
- Weekend availability
- Hospitality
- Inventory control
- Sales
- Employee discount
- Gym membership
Quick apply
6d
Experience Manager
Bodycare Retail Ltd —Cwmbran
- £31,000 - £34,500 a year
- Full-time
- CRM software
- Social media management
- Customer service
Quick apply
3d
Account Manager
Wilmington plc —Cardiff
- £34,000 - £40,000 a year
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- In-person
- Annual leave
- Employee discount
Customer Service Manager
Smurfit Westrock —Weston-super-Mare
- Full-time
- Continuous improvement
- Team management
- Travel
- Annual leave
Front of house & events assistant manager
Old Post House —Cardiff
- £28,000 - £31,000 a year
- Weekend availability
- Hospitality
- Bar
- Hotel
Quick apply
1d
Customer Service Manager
Welcome Break —Sarn
- Up to £29,000 a year
- Customer service
- Team management
- Free parking
- Employee discount
4d
Customer Experience Team Leader (FTC)
Sopra Steria —Newport
- £26,972 - £29,000 a year
- Weekend availability
- Hybrid work
- Organisational skills
- Annual leave

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customer service manager jobs near pentyrch, crf

Site Lead

Mrs Buckét Commercial Cleaning Services Ltd.
Caerphilly

Quick apply

Job details

Permanent
£33,000 - £38,000 a year

Qualifications

Client engagement
Customer service
Computer literacy
Stakeholder liaison
Facilities management
Employee relations
Microsoft Office Suite
Performance management
Onboarding coordination
Health and safety inspection
Health and safety audits
Compliance management
Quality assurance
Continuous improvement
Staff training
Relationship management
Training & development
Stock replenishment
Internal quality assurance
Corporate regulatory compliance oversight
Rota coordination

Full job description

Times and days

Monday - Friday (occasional Saturday or Sunday)

07:00 - 15:30 or 08:00 - 16:30

40hrs per week

CF83

Purpose:

To provide effective leadership and management of manufacturing environment and facilities, ensuring safe, compliant and high-quality spaces that support wellbeing and operational excellence.

The role plays a key part in overseeing site operations, facilities management and support services, while working closely with stakeholders to ensure environments are maintained to the highest standards. The role contributes to the overall performance and reputation of the organisation by driving compliance, efficiency and continuous improvement, enabling staff to thrive in a well-managed and supportive setting.

Key Responsibilities:

Consistently role model company values and behaviours, promoting a positive culture with both the team and client.

Ensure full compliance with company policies, procedures and all relevant legislative requirements, applying them fairly and consistently across the area.

Effectively manage team attendance, proactively monitor absence levels, and ensure efficient workforce scheduling.

Act as the first point of contact for employee relations matters, managing issues professionally and escalating where appropriate.

Ensure all team members receive appropriate training aligned to their roles, maintaining high standards of competence and performance.

Deliver effective onboarding processes, setting colleagues up for success from day one.

Support team members in understanding their roles clearly, identifying and addressing any skills or training gaps that may impact service delivery.

Carry out regular site audits to monitor quality standards and drive continuous improvement.

Support and contribute to health and safety audits, ensuring compliance and promoting a safe working environment.

Monitor stock levels of consumables (e.g. soap, toilet rolls, paper towels) and ensure timely replenishment.

Build strong client relationships, consistently seeking to enhance the customer experience and exceed expectations.

Identify and maximise opportunities to improve sales and profitability.

Drive performance against key performance indicators (KPIs), ensuring targets are met or exceeded.

Monitor site expenditure and manage budgets effectively, ensuring efficient use of resources.

Person Specification

Ability to build positive relationships at all levels
Proactive problem solver and self-starter
Motivated and enthusiastic to deliver excellent customer service
Ability to work under pressure and deliver to deadlines
Able to reflect on own performance to learn and adapt
Able to use ICT including MS Office
Thorough with excellent attention to detail
Punctual, reliable and confident
Experience within a manufacturing setting would be advantageous but not necessary

Company Vision

Is to strive to build life-long relationships with clients who value our premium quality service. We will be an employer of choice with a passion for cleaning, nurturing a culture that values dedication and innovation.

Our Core Purpose

Our core purpose is to change the perception of the cleaning industry

Our Core Values

Our company has five key values; we focus on People, we are Passionate, we are Reliable, we set High-Standards, we are Industry-leading Experts

Company Overview

Expert Cleaning Services Across Wales & The South West - Mrs Buckét - Mrs Buckét Cleaning Services At Mrs Buckét, we deliver top-tier commercial cleaning services and facilities across Wales and the South West of England. As a multi-award-winning cleaning company, we take pride in offering professional, reliable, and sustainable cleaning solutions for both public and private sector organisations. With a focus on quality, innovation, and environmental responsibility, we create spaces that support your team’s success and wellbeing.

Quick apply

Refine Your Search

customer service manager jobs in pentyrch, crf

Site Lead

Business Manager

Enablement & Quality Lead

Assistant Store Manager

ZARA CARDIFF ASSISTANT STORE MANAGER -MATERNITY COVER

Regional Facilities Manager

Customer Experience Manager

Marketing Manager - maternity cover

Comics & Gaming Store Manager

Assistant Conference and Events Manager

Sales and Retail Manager

Customer Experience Manager

Business Development Manager (BDM) - Newport- Circa 41k Package- 53k OTE Uncapped

Operations Manager

Experience Manager

Account Manager