Head of customer service Work, Jobs in Pentyrch, Crf (with Salaries)

Customer Engagement Co-ordinator
United Welsh —Caerphilly
- £28,194.75 a year
- Full-time
- Microsoft Word
- Databases
- Front desk
Senior Information & Business Support Officer
Care & Repair Cardiff and the Vale —Cardiff
- £32,080 a year
- Full-time
- Customer service
- Administrative experience
- Team management
- Free parking
- Health & wellbeing programme
Quick apply
8d
Marketing Executive - Specialist
PHSGroup —Caerphilly
- Monday to Friday
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Marketing
- Free parking
- Annual leave
Enforcement Agent - Rhondda
Dukes Bailiffs Limited —Rhondda
- £28,500 - £100,000 a year
- Full-time
- Continuous improvement
- Cash handling
- Leadership
- Health & wellbeing programme
- Flexitime
Quick apply
Purchase Ledger Administrator
PHSGroup —Caerphilly
- No weekends
- Microsoft Excel
- Communication skills
- Free parking
- Employee discount
Registry Administrator (up to 6m FTC)
Principality Building Society —Cardiff
- £26,000 a year
- Full-time
- Hybrid work
- Computer literacy
- Microsoft Office
- IT
- Work from home
2d
Project Manager (Land & New Business)
Hafod —Cardiff
- £42,000 - £52,500 a year
- Full-time
- Hybrid work
- Project management
- Organisational skills
- Construction experience
Transit Driver
Robert Price (Builders' Merchants) Ltd —Blackwood
- Full-time
- Customer service
- Maths
- In-person
- Employee discount
- Sick pay
Quick apply
4d
Marketing Executive - Specialist
PHS Group —Caerphilly
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Marketing
- Free parking
- Annual leave
Sales Administrator
Clenergy EV Ltd —Pencoed
- £25,000 - £28,000 a year
- Full-time
- Microsoft Outlook
- Salesforce
- No experience needed
- Free parking
- Employee discount
Quick apply
1d
Head of Commercial
TT Electronics plc —Abercynon
- Full-time
- PMP
- Team management
- Budgeting
- Annual leave
- Employee assistance programme
Visitor Levy and National Registration Officer (Welsh Language Essential)
Welsh Revenue Authority —Cardiff
- £30,754 - £34,997 a year
- Full-time
- Hybrid work
- Presentation skills
- Analytics
- Annual leave
- Language training provided
11d
Purchase Ledger Administrator
PHS Group —Caerphilly
- Full-time
- Microsoft Excel
- Communication skills
- Free parking
- Employee discount
4050 - Head of Digital, Data & Technology for the Disused Tips Authority
Welsh Government —Merthyr Tydfil
- £61,098 - £78,449 a year
- Full-time
- Computer Science
- Presentation skills
- Leadership
Head of CRM
Wealthify Ltd —Penarth
- Up to £70,000 a year
- Full-time
- Hybrid work
- CRM software
- Team management
- Organisational skills
- Free parking
Quick apply
5d
Registry Administrator (up to 6m FTC)
Principality —Cardiff
- Hybrid work
- Computer literacy
- Microsoft Office
- IT
- Work from home
Quick apply
2d
Receptionist - Facilities
Hugh James —Cardiff
- Full-time
- Hybrid work
- Front desk
- Guest services
- Communication skills
- Employee assistance programme
- Employee discount
2d
Senior Information & Business Support Officer
Care & Repair Monmouthshire and Torfaen —Cardiff
- £32,080 a year
- Full-time
- Team management
7d
Development Manager( Land & New Business)
Hafod —Cardiff
- £56,000 - £65,000 a year
- Full-time
- Hybrid work
- Business development
- Construction experience
- Leadership
Risk Manager
M Group —Newport
- Master's degree
- Bachelor's degree
- Leadership
- Annual leave

I want to receive the latest job alerts for head of customer service in pentyrch, crf

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

head of customer service jobs near pentyrch, crf

Customer Engagement Co-ordinator

United Welsh -
Caerphilly

Apply Now

Job details

Full-time
£28,194.75 a year

Qualifications

Microsoft Word
Social housing experience
Client engagement
Stakeholder liaison
Complaint handling
Databases
Partnership building
Relationship management
Front desk
Customer interaction
Communication skills
Welsh

Full job description

Customer Engagement Co-ordinator

Reporting to: Senior Customer Service Coordinator

Broad purpose of the post

We are looking for a Customer Engagement Co-ordinator to deliver exceptional customer service across various channels, making sure queries are resolved professionally and quickly.

In this role you will manage reception duties, process documents, and welcome visitors warmly. You will work flexibly within our Housing and Communities Team, maintaining high service standards and creating positive experiences for customers. Building strong relationships with partners and managing customer expectations proactively are important aspects of the role.

Fixed Term Contract (12 Months), Full Time (35 hours)
£28194.75 per annum
Closes 2nd September, Midday
Interviews 9th / 10th September

Key accountabilities

Deliver a responsive, customer-focused service across all communication channels, including telephone, face-to-face, text, email, and social media, making sure queries are resolved effectively and quickly
Show excellent person skills while managing reception duties at our head office, including processing documents, handling post, and warmly welcoming visitors to the office
Record, assist and action customer feedback including compliments and complaints, and use the knowledge gained from feedback to improve our services
Support the Housing and Communities Team by working flexibly to make sure the highest standards of service delivery, enabling positive experiences for both internal and external customers and partners
Assist United Welsh in meeting their financial targets to make sure that the organisation can make the most of its financial strength. For example, making sure that rent queries and direct debit mandates are correctly and professionally handled
Build strong relationships with partners such as Celtic Horizons, managing agents, and support providers to shorten customer journey time and resolve queries efficiently at the first point of contact. Where possible, you will resolve queries and provide relevant information at the first point of contact to provide the best possible outcome for the customer and deliver departmental KPIs.

Essential Criteria

Proven experience in a customer service role, demonstrating the ability to handle a range of customer inquiries effectively
Ability to work effectively within a dynamic team, maintaining high standards of professionalism, empathy, and kindness
Proficiency in Microsoft Excel, Word, Outlook, and email, with the ability to learn and adapt to new software
Excellent verbal and written communication skills, with the ability to convey information clearly and concisely
Strong person skills, capable of managing reception duties, processing documents, handling postal tasks, and warmly welcoming customers
Highly adaptable and flexible, able to work within a team to meet changing priorities and demands. Remaining calm and composed under pressure, ensuring effective service delivery
Proactively manage customer perceptions and expectations, providing education and guidance as needed
Skilled in building and maintaining positive relationships with residents and other stakeholders, fostering trust and satisfaction
Strong numerical skills, with the ability to accurately calculate rent payments

Desirable Criteria

Experience of working within the Social Housing sector
Experience of customer service through corporate social media channels
Competent using Capita OpenHousing as a housing management system
Familiar with Microsoft Teams
Familiar with IS databases
Welsh language skills

Apply Now

Refine Your Search

head of customer service jobs in pentyrch, crf

Customer Engagement Co-ordinator

Senior Information & Business Support Officer

Marketing Executive - Specialist

Enforcement Agent - Rhondda

Purchase Ledger Administrator

Registry Administrator (up to 6m FTC)

Project Manager (Land & New Business)

Transit Driver

Marketing Executive - Specialist

Sales Administrator

Head of Commercial

Visitor Levy and National Registration Officer (Welsh Language Essential)

Purchase Ledger Administrator

4050 - Head of Digital, Data & Technology for the Disused Tips Authority

Head of CRM

Registry Administrator (up to 6m FTC)

Receptionist - Facilities

Senior Information & Business Support Officer

Development Manager( Land & New Business)

Risk Manager

I want to receive the latest job alerts for head of customer service in pentyrch, crf

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected