Client coordinator Work, Jobs in Podington, Bdf (with Salaries)

Claims/Customer Experience Coordinator (Leak Detection)
BELFOR UK Ltd —Wellingborough
- £26,605.80 a year
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
6d
Service & PPM Coordinator (Catering Equipment)
Arolite Limited —Wellingborough
- £30,000 a year
- Full-time
- Hybrid work
- Maintenance
- Microsoft Office
- IT
- Free parking
- Work from home
Quick apply
13d
Client Coordinator
Gud Ideas —Milton Keynes
- £24,420 - £25,000 a year
- Full-time
- CRM software
- Salesforce
- Analysis skills
- Free parking
- Sick pay
Quick apply
10d
Project Coordinator
Arena Group —Saint Ives
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Sick pay
Service Coordinator
Mitie —Wellingborough
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
Project Coordinator
The Shire Group —Towcester
- From £26,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
Quick apply
Client Services Coordinator - Temporary
Ingram Content Group —Bradwell
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Access
- Free parking
- Sick pay
Quick apply
7d
Wedding Conference & Events Coordinator
Levy —Northampton
- £13.86 an hour
- 8 hour shift
- Hotel
- Administrative experience
- Organisational skills
- Employee assistance programme
- Employee discount
10d
Project Coordinator
Celestra Ltd —Milton Keynes
- Up to £28,000 a year
- Full-time
- Microsoft Office
- Organisational skills
- Employee assistance programme
Administrator / Coordinator
Keystone Building & Renovation —Northampton
- £27,000 - £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Administrative experience
Quick apply
1d
Engagement Coordinator
Warrens —Crick
- Full-time
- Microsoft Word
- Microsoft Excel
- Computer literacy
- Annual leave
- Employee assistance programme
Quick apply
8d
Ticketing Manager
Silverstone —Silverstone
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Facilities & Fleet Coordinator
High Voltage Systems & Services —Kettering
- £28,500 - £36,000 a year
- Full-time
- Management
- Maintenance
- Supervising experience
- Free parking
- Flexitime
Quick apply
9d
Account Support Coordinator
Arcus FM —Milton Keynes
- Up to £30,000 a year
- Full-time
- Microsoft Excel
- Analysis skills
- Organisational skills
- Annual leave
Quick apply
Project Manager Services Coordinator
Vertiv —Bedford
- Microsoft Excel
- Maintenance
- Project management
Hotel Manager
The Falcon Hotel —Uppingham
- £37,500 a year
- Weekend availability
- Hotel
- Supervising experience
- Human resources
Quick apply
14d
Junior Sales Coordinator
Strictly Tables and Chairs Ltd —Shefford
- £25,000 - £30,000 a year
- Full-time
- Microsoft Word
- CRM software
- Microsoft Excel
- Free parking
Quick apply
13d
Live Events - Hire Coordinator
IPS —Bletchley and Fenny Stratford
- From £29,000 a year
- Full-time
- Microsoft Excel
- SQL
- SharePoint
- Free parking
- Life insurance
Quick apply
2d
Project Support Coordinator
Carey Group —Bedford
- Full-time
- Microsoft Office
- Organisational skills
6d
Water Delivery Coordinator
Anglian Water Services Ltd —Huntingdon
- £28,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- SharePoint
- Annual leave
2d

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client coordinator jobs near podington, bdf

Claims/Customer Experience Coordinator (Leak Detection)

BELFOR UK Ltd -
Wellingborough

Quick apply

Job details

Full-time
£26,605.80 a year
6 days ago

Benefits

Free flu jabs
Annual leave
Company pension
Employee assistance programme
Life insurance

Qualifications

Microsoft Excel
Customer service
GCSE
Microsoft Office
Organisational skills
IT
Communication skills

Full job description

CUSTOMER EXPERIENCE COORDINATOR (LEAK DETECTION)

We are looking for a skilled and knowledgeable Claims Coordinator with a passion for excellent customer service to join our local team. We want you to help us ensure that every touchpoint with BELFOR is engaging, efficient and effective

ROLE PURPOSE

BELFOR is seeking a skilled and customer focused Claims Handler to join our growing Leak Detection Department. This role is responsible for managing leak detection claims from initial instruction through to completion, ensuring an outstanding customer experience at every stage of the journey.

As the central point of contact for policyholders, insurers, clients, field technicians, and subcontractors, you will coordinate the administrative and operational aspects of Leak Detection claims, ensuring all activities are completed efficiently, accurately, and in accordance with client service level agreements (SLAs). You will play a key role in supporting customers through what can often be a stressful situation, providing clear communication, empathy, and professional claim management throughout the process.

KEY OUTCOMES & RESPONSIBILITIES

Manage Leak Detection claims from receipt of instruction through to job completion and claim closure.
Act as the primary point of contact for policyholders, insurers, loss adjusters, technicians, and internal stakeholders.
Maintain regular communication with customers throughout the claim lifecycle, providing updates, arranging appointments, and resolving queries.
Review new instructions and ensure claims are progressed within client and insurer service level agreements.
Coordinate Leak Detection appointments and allocate work to technicians based on location, availability, and job requirements.
Monitor claim progress and proactively identify and resolve any delays or issues.
Accurately maintain claim records, case notes, reports, and supporting documentation within internal and client management systems.
Liaise with insurance companies, loss adjusters, private clients, contractors, and internal departments to facilitate timely claim progression.
Review Leak Detection technician reports and ensure all required information has been obtained accurately before progressing claims to the next stage.
Ensure customers receive a consistently high standard of service, demonstrating empathy and professionalism throughout their claim journey.
Support achievement of departmental KPIs, service levels, and customer satisfaction targets.
Escalate complex or high-priority cases appropriately and provide timely updates to management.

SKILLS AND EXPERIENCE REQUIRED

Previous experience handling claims, insurance administration, customer service, scheduling, or a similar coordination role.
Experience managing customer interactions via telephone and email.
Strong understanding of customer service principles and the ability to handle sensitive conversations with empathy.
Experience working within process driven environments and meeting service level agreements.
Excellent organisational skills with the ability to manage multiple claims simultaneously.
GCSE Maths and English (or equivalent).

PREFFERED SKILLS & KNOWLEDGE

Previous experience within the insurance, property restoration, Leak Detection, or building repair sectors.
Knowledge of the property claims process and insurance industry practices.
Experience using claims management systems, scheduling software, or client portals.
Strong IT skills, including Microsoft Office applications and Excel.
Excellent verbal and written communication skills.
Strong attention to detail and accuracy when managing claim records.
Ability to prioritise workloads and adapt to changing business demands.
Problem-solving skills with a proactive approach to claim progression.
Ability to work effectively both independently and as part of a team.

WHAT SUCCESS LOOKS LIKE

The successful customer experience coordinator will deliver excellent customer outcomes by ensuring claims are managed efficiently, communication is proactive, and all stakeholders are kept informed throughout the process. They will take ownership of claims from instruction to completion, helping BELFOR maintain exceptional service standards and customer satisfaction while supporting the continued growth of our Leak Detection Department.

BENEFITS

28 days annual leave
Annual pay review
Employee Bonuses
Retirement Pension Plan
Life Insurance
Health Cash Plan
Employee Assistance Programme
Induction and E learning
Annual Flu Vaccination
Eye Test

Pay: £26,605.80 per year

Work Location: In person

Quick apply

Refine Your Search

client coordinator jobs in podington, bdf

Claims/Customer Experience Coordinator (Leak Detection)

Service & PPM Coordinator (Catering Equipment)

Client Coordinator

Project Coordinator

Service Coordinator

Project Coordinator

Client Services Coordinator - Temporary

Wedding Conference & Events Coordinator

Project Coordinator

Administrator / Coordinator

Engagement Coordinator

Ticketing Manager

Facilities & Fleet Coordinator

Account Support Coordinator

Project Manager Services Coordinator

Hotel Manager

Junior Sales Coordinator

Live Events - Hire Coordinator

Project Support Coordinator

Water Delivery Coordinator

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