Development associate Work, Jobs in Pontefract, Wyk (with Salaries)

Service Desk Analyst - Tier I
ITA Group Inc —Wakefield
- £27,000 - £30,000 a year
- Full-time
- Computer Science
- Customer service
- Windows
Quick apply
R & D Technical Associate
GBUK Ltd —Selby
- £30,000 - £35,000 a year
- Full-time
- Microsoft Access
- Engineering
- Microsoft Office
- Free parking
- Health & wellbeing programme
Quick apply
13d
Document Production Associate
Williams Lea —Middleton Park
- £25,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Customer service
- Referral programme
Quick apply
Associate Team Leader
Minster Law —Wakefield
- £60,000 - £75,000 a year
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Estate Planning Academy Associate
iTrust121 —York
- £24,000 - £30,000 a year
- Full-time
- Sales
- In-person
Quick apply
11d
Caretaker
Minsthorpe Community College —South Elmsall
- £25,583 - £25,989 a year
- Full-time
- Carpentry
- Plumbing
- Free parking
- Employee assistance programme
12d
Resource Planner
Optima Health —Sheffield
- £27,248 a year
- Full-time
- Microsoft Outlook
- Microsoft Office
- Analysis skills
- Paid training
- Annual leave
CX Team Member
Foot Locker —Leeds
- £10.00 - £14.12 an hour
- Part-time
- Sales
- Employee assistance programme
- Employee discount
Academic Associate in Media Production
York St John University —York
- £34,610 - £39,906 a year
- Part-time
- Doctoral degree
- University
- School
Hybrid MSP/Embedded Technical Support
Probado Ltd —Huddersfield
- £27,000 - £31,000 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Windows
- Work from home
- Gym membership
Quick apply
5d
Serious Injury Associate
Minster Law —Wakefield
- £48,000 - £75,000 a year
- Remote
- Microsoft Excel
- Business development
- Supervising experience
12d
Task Manager (Portfolio Operational Support, Risk Management, and LCM)
BAE Systems Inc. —York
- £88,189 - £149,922 a year
- Full-time
- Remote
- PMP
- Project management
- Bachelor's degree
- Annual leave
- Employee assistance programme
4d
Sales Associate
Coach —Leeds
- £28,080 - £30,000 a year
- Part-time
- Sales
- Social media management
- English
- Employee discount
Junior Application Support Analyst
System C —Leeds
- Full-time
- Customer service
- SQL
- IT
14d
Research Associate
University of Sheffield —Sheffield
- £38,784 - £41,064 a year
- Full-time
- Hybrid work
- Doctoral degree
- University
- IT
- Annual leave
- Employee discount
Residential Development Senior Associate
Gateley —Leeds
- Sales
- Annual leave
- Employee assistance programme
Sensory Associate Specialist
Nestlé —York
- £30,000 - £35,000 a year
- Full-time
- English
- Microsoft Office
- Master's degree
- Health & wellbeing programme
10d
Associate Software Engineer
Certinia UK Limited —Harrogate
- Hybrid work
- Computer Science
- Salesforce
- Communication skills
Quick apply
13d
Associate Chief AHP
York and Scarborough Teaching Hospitals NHS Foundation Trust —York
- £79,504 - £91,609 a year
- Full-time
- Relocation assistance
- Employee assistance programme
10d
Sales Associate
NEXT —Sheffield
- Part-time
- Sales
- Merchandising
- IT

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Service Desk Analyst - Tier I

ITA Group Inc
Wakefield

Quick apply

Job details

Full-time
£27,000 - £30,000 a year

Qualifications

Desktop support
Computer Science
Customer service
Windows
Analysis skills
Remote access software
IT support
Communication skills
Time management
Information Technology

Full job description

POSITION PURPOSE:

The Service Desk Analyst - Tier I provides first-level technical support to end-users, with the goal of delivering high levels of customer service and efficiency. This position is responsible for receiving, triaging, and resolving IT-related issues and requests from employees across the organization.

ACCOUNTABILITIES & PERFORMANCE EXPECTATIONS:

Serve as the first point of contact for all IT-related issues and requests from end-users.
Receive, log, and prioritize incoming service desk tickets through various channels (phone, email, chat, self-service portal).
Provide first-level diagnosis and resolution for a wide range of software, hardware, and network issues.
Escalate complex issues to appropriate Tier 2 or Tier 3 support teams when necessary.
Maintain accurate and detailed documentation of all service desk interactions and resolutions.
Assist users with basic software and hardware installations, configurations, and troubleshooting.
Provide guidance and support for company-approved applications and systems.
Contribute to the development and maintenance of the service desk knowledge base.
Identify and report recurring issues or trends to the Service Desk Team Lead.
Participate in ongoing training to stay current with new technologies and support processes.
Assist in the onboarding process for new employees by setting up accounts and providing basic IT orientation.
Maintain a high level of customer service, ensuring user satisfaction with each interaction.
Adhere to IT security policies and procedures in all support activities.
Participate in after-hours support rotation as needed.

POSITION REQUIREMENTS

Associate degree in Information Technology, Computer Science, or related field preferred. Equivalent experience may be considered.
1-2 years of experience in IT support or customer service role preferred.
Strong knowledge of Windows operating systems and Microsoft 365 suite.
Basic understanding of network concepts and troubleshooting.
Familiarity with remote desktop support tools and ticketing systems.
Excellent communication skills, both verbal and written.
Strong problem-solving and analytical skills.
Ability to explain technical concepts to non-technical users.
Customer-oriented mindset with a focus on user satisfaction.
Ability to work effectively in a team environment.
Excellent time management and prioritization skills.
Willingness to learn and adapt to new technologies and processes.
To be willing to perform some tasks outside of this job description as required by the business.

C2 Events, part of ITA Group, is a UK-based event production agency that creates and delivers compelling live, virtual, and hybrid experiences for global brands. Known for its creative approach and executional excellence, C2 brings complex events to life from strategy through delivery.

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Refine Your Search

development associate jobs in pontefract, wyk

Service Desk Analyst - Tier I

R & D Technical Associate

Document Production Associate

Associate Team Leader

Estate Planning Academy Associate

Caretaker

Resource Planner

CX Team Member

Academic Associate in Media Production

Hybrid MSP/Embedded Technical Support

Serious Injury Associate

Task Manager (Portfolio Operational Support, Risk Management, and LCM)

Sales Associate

Junior Application Support Analyst

Research Associate

Residential Development Senior Associate

Sensory Associate Specialist

Associate Software Engineer

Associate Chief AHP

Sales Associate

I want to receive the latest job alerts for development associate in pontefract, wyk

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