Customer Service Team Lead
Charles Trent —Poole
- £34,000 a year
- Full-time
- Customer service
- Supervising experience
- Leadership
- Employee discount
Quick apply
Business Support Manager
The Agincare Group —Portland
- Up to £41,000 a year
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Referral programme
Quick apply
12d
Warehouse & Inventory Controller Team Leader
TestLink Services Ltd —Poole
- £26,000 - £30,000 a year
- 10 hour shift
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- Microsoft Excel
- Microsoft Outlook
- Free parking
- Health & wellbeing programme
Quick apply
12d
Park Management - Designate General Manager - PA1
Parkdean Resorts —Wareham
- £58,192 a year
- Weekend availability
- Organisational skills
- IT
- Communication skills
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- Employee assistance programme
Quick apply
13d
Key Account Manager
Double H Nurseries Ltd —New Milton
- £50,000 - £65,000 a year
- Full-time
- In-person
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- Health & wellbeing programme
Quick apply
4d
Customer Service Coordinator
Star Roofs LTD —Poole
- £30,000 - £55,000 a year
- Full-time
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Quick apply
Mentoring Operations Manager
Star Player LTD —Bournemouth
- £36,000 - £40,000 a year
- Full-time
- Childcare
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- Annual leave
Quick apply
3d
ESG Manager
Innovus —New Milton
- £50,000 - £55,000 a year
- Full-time
- Data analysis skills
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Quick apply
Head of Credit Control
Thistle Rose —Poole
- £50,000 - £55,000 a year
- Full-time
- Microsoft Excel
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Quick apply
Operational Team Leader (Recycling)
BCP Council —Poole
- £32,061 a year
- Weekend availability
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6d
Volunteer - Bournemouth Foodbank Trustee
Bournemouth Foodbank —Bournemouth
- Hybrid work
- Management
- Bachelor's degree
- Travel
Quick apply
Strategic Commissioning Manager – Prevention and Wellbeing
BCP Council —Bournemouth
- From £53,460 a year
- Analysis skills
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11d
House Manager
Abbeyfield Wessex Society —Wimborne
- £16.66 an hour
- Weekend availability
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Quick apply
7d
Estate Agent Branch Manager
Wilson Tominey Group Ltd —Weymouth
- £50,000 - £70,000 a year
- Full-time
- Administrative experience
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- Organisational skills
Quick apply
Ex Military / Event Managers
GOTO Events —Poole
- £28,000 - £30,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Free parking
Quick apply
1d
Senior Sales Advisor
Glow Green Ltd —Bournemouth
- £45,000 - £70,000 a year
- Full-time
- Customer service
- Driving
- In-person
- Annual leave
- Employee discount
Quick apply
Sales & Service Team Manager
B&Q —Weymouth
- £30,000 - £33,000 a year
- Part-time
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11d
POS: Programmes Facilitator
Ministry of Justice —Portland
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- English
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8d
Recovery Coordinator
Change Grow Live —Portland
- £27,861.26 - £32,002.35 a year
- IT
- Time management
- Annual leave
- Employee discount
Operations & Projects Officer
Bournemouth University —Bournemouth
- £30,378 - £37,694 a year
- Hybrid work
- Marketing
- Project management
- Organisational skills
- Annual leave
- Flexitime

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Customer Service Team Lead

Charles Trent -
Poole

Quick apply

Job details

Full-time
£34,000 a year

Benefits

Company pension
Employee discount
Paid volunteer time

Qualifications

Customer service
Supervising experience
Leadership
Communication skills

Full job description

JD – Customer Service Team Lead

Purpose

Manage the day-to-day operations and performance of the After Sales function to deliver efficient, consistent, and commercially balanced resolution of customer issues. The role is responsible for protecting margin while maintaining customer trust, ensuring fair outcomes, reducing avoidable credit leakage, and driving continuous improvement in product quality, processes, and upstream decision-making.

Role Details

Location: Poole Site, BH12 – 5 days per week on-site
Salary: £34000 per annum
Working Hours: 37.5 hrs per week

Reporting Line: Sales Operations & After Sales Manager

Key Responsibilities

Manage day-to-day performance of the After Sales team, ensuring SLAs, quality, and customer experience standards are consistently met
Oversee the handling of returns, warranties, cancellations, and customer issues, ensuring timely and appropriate resolution
Ensure consistent and commercially sound decision-making aligned to company policies, balancing customer satisfaction with margin protection
Monitor credit volumes, root causes, and trends, taking action to reduce avoidable returns, refunds, and operational leakage
Work closely with Sales, Warehouse, and Operations teams to identify and resolve recurring issues and improve upstream quality
Own and contribute to the development of best practices, SOPs, and frameworks to drive consistency and efficiency
Support, coach, and develop team members to handle complex, high-value, and escalated cases effectively
Act as escalation point for challenging cases, ensuring fair outcomes and protecting brand reputation

Experience & Essential Skills

Proven experience managing or supervising a customer service, returns, or warranty function
Strong commercial awareness, with the ability to balance customer outcomes and margin protection
Excellent problem-solving skills with the ability to assess situations and make sound decisions quickly
Experience analysing data and trends to identify root causes and drive improvements
Strong leadership and coaching capability, with experience developing team performance
Excellent communication skills, both written and verbal, with ability to handle escalated customer interactions
High attention to detail and ability to manage multiple complex cases simultaneously
Confident working cross-functionally with Sales, Warehouse, and Operations teams
Proactive mindset with a focus on continuous improvement and operational efficiency

Benefits

Staff discounts on vehicle parts and discounted fuel
Health Cash Plan after probation
Critical Illness Cover and Death in Service
Family Day & Community Volunteer Day
Extra holiday after 3 years’ service
Increased pension contributions after 5 years

Quick apply

Refine Your Search

service team lead jobs in poole, eng

Customer Service Team Lead

Business Support Manager

Warehouse & Inventory Controller Team Leader

Park Management - Designate General Manager - PA1

Key Account Manager

Customer Service Coordinator

Mentoring Operations Manager

ESG Manager

Head of Credit Control

Operational Team Leader (Recycling)

Volunteer - Bournemouth Foodbank Trustee

Strategic Commissioning Manager – Prevention and Wellbeing

House Manager

Estate Agent Branch Manager

Ex Military / Event Managers

Senior Sales Advisor

Sales & Service Team Manager

POS: Programmes Facilitator

Recovery Coordinator

Operations & Projects Officer

I want to receive the latest job alerts for service team lead in poole, eng

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