Operations Work, Jobs in Portadown, Arm (with Salaries)

Customer Operations Manager
Maurer & Sons Ltd. —Armagh
- £3,300 - £4,600 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Free parking
- Health & wellbeing programme
Quick apply
Production Co-ordinator
FLOWTECH (Dungannon) —Dungannon
- Full-time
- Customer service
- English
- Administrative experience
- Free parking
- Health & wellbeing programme
Quick apply
Operations Co-Ordinator
Pilgrim's Europe —Dungannon
- Full-time
- Microsoft Word
- Computer literacy
- Administrative experience
Quick apply
Sales Order Scheduler
Durus —Cookstown
- Full-time
- ERP systems
- Continuous improvement
- In-person
Quick apply
9d
Higher Level Apprentice - Business
Hyster-Yale Group —Craigavon
- Full-time
- Microsoft Word
- Computer literacy
- Travel
- Annual leave
8d
Group Operations Manager
kiddiwinkles —Cookstown
- £40,000 a year
- Full-time
- Management
- Supervising experience
- Team management
- Relocation assistance
Quick apply
6d
Trainee Operations Lead
Dale Farm —Dungannon
- Full-time
- Travel
- Organisational skills
- Communication skills
- Annual leave
1d
Project Coordinator
GR Discovery Solutions Ltd —Belfast
- £2,276 - £2,875 a month
- Full-time
- In-person
Quick apply
1d
Production Shift Manager - Evenings
Pilgrim's Europe —Craigavon
- Full-time
- Continuous improvement
- Team management
- Quality control
Quick apply
14d
Consultant - Business Analyst (Strategy & Transformation) - Tech Consultancy - Defence & Security
Deloitte —Belfast
- Hybrid work
- Business development
- Analysis skills
- Mentoring
11d
Operations and HR Administrator (Graduate)
MTM Engineering —Armagh
- Microsoft Outlook
- Administrative experience
- Human resources
Quick apply
Senior Client Operations Manager
LexTalento Recruitment & Advisory Ltd. —Belfast
- £29,623.71 - £64,462.36 a year
- Full-time
- CRM software
- Data analysis skills
- Continuous improvement
- Health & wellbeing programme
- Flexitime
Quick apply
23h
Business Development Manager
Food Manufacturer Ltd —Newry
- £50,000 a year
- Full-time
- Customer service
- Business development
Quick apply
Shift Manager
Radius CTS —Craigavon
- £50,000 - £55,000 a year
- Weekend availability
- Computer literacy
- Continuous improvement
- Team management
- Health & wellbeing programme
- Sick pay
Quick apply
2h
Data Operations Associate - Financials
9fin —Belfast
- Full-time
- Hybrid work
- Analysis skills
- Analytics
- Sick pay
Management Consultant
Sammi Professional Solutions Ltd —Belfast
- £3,900 - £6,000 a month
- Full-time
- Microsoft Office
- Analysis skills
- Bachelor's degree
- Health & wellbeing programme
Quick apply
13d
Operations Associate
Raylo —Belfast
- Hybrid work
- Bachelor's degree
- Continuous improvement
- AI
- Work from home
Quick apply
Project Engineer
FM Environmental Limited —Newry
- £30,000 - £45,000 a year
- Full-time
- AutoCAD
- English
- Travel
- Free parking
- Health & wellbeing programme
Quick apply
11d
Operations and Logistics Technician
Kitchen Pod Hire —Hillsborough
- From £27,300 a year
- Full-time
- In-person
- Flexitime
Quick apply
14d
Supply Chain Data Analyst
Airbus Belfast Limited —Belfast
- Full-time
- Microsoft Access
- Travel
- Analytics
7d

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operations jobs near portadown, arm

Customer Operations Manager

Maurer & Sons Ltd.
Armagh

Quick apply

Job details

Permanent | Full-time
£3,300 - £4,600 a month

Benefits

Free parking
Health & wellbeing programme
Flexitime
Company pension
On-site parking

Qualifications

Microsoft Powerpoint
Microsoft Word
CRM software
Business Management
Dashboard visualisation
Resource allocation planning
Operations management
Stakeholder collaboration
Stakeholder liaison
ERP software
Microsoft Office Suite
Analysis skills
Bachelor's degree
Continuous improvement
Continuous improvement cycles oversight
Team management
Conflict management
Recruiting
Operational strategy development
Management reporting
Customer support
Budgeting
Business
Leadership
Communication skills
Operations leadership experience
Analytics
Rota coordination

Full job description

Job Summary

Maurer & Sons Ltd. is seeking an experienced, customer-focused, and results-driven Customer Operations Manager to lead our customer operations function in Armagh.

As the Customer Operations Manager, you will oversee the daily delivery of customer support and operational services, ensuring exceptional customer experiences, efficient processes, and high-performing teams. You will collaborate with senior leadership and cross-functional departments to optimize service delivery, improve operational performance, and strengthen long-term customer relationships.

This opportunity is ideal for professionals with experience in customer operations, customer service management, business operations, BPO, contact centres, logistics, professional services, or client success who are looking to make a meaningful impact within a growing organisation.

What You'll Do

Lead and manage the daily operations of the customer service and customer operations teams.
Develop and implement operational strategies that improve customer satisfaction and business performance.
Monitor operational KPIs, service levels, response times, and customer satisfaction metrics.
Coach, mentor, and develop team leaders and customer support professionals.
Manage escalated customer concerns and ensure timely, professional resolution.
Collaborate with sales, logistics, finance, IT, and operations teams to deliver seamless customer experiences.
Oversee workforce planning, scheduling, and resource allocation.
Prepare operational reports, performance dashboards, and executive summaries.
Analyze customer feedback and operational data to identify improvement opportunities.
Implement process improvements that enhance efficiency and service quality.
Support recruitment, onboarding, training, and performance management initiatives.
Ensure compliance with company policies, quality standards, and relevant regulations.
Manage operational budgets and resource utilization where appropriate.
Drive a culture of continuous improvement, accountability, and customer excellence.
Support strategic projects that strengthen operational capability and business growth.

Requirements

Previous experience as a Customer Operations Manager, Customer Service Manager, Operations Manager, Customer Success Manager, or similar leadership role.
Strong leadership, coaching, and people management experience.
Excellent communication, interpersonal, and stakeholder management skills.
Proven experience managing KPIs, service levels, and operational performance.
Strong analytical, planning, and decision-making abilities.
Experience using CRM platforms, customer service software, ERP systems, or workforce management tools.
Advanced proficiency in Microsoft Office, particularly Excel, Word, PowerPoint, and Outlook.
Customer-first mindset with exceptional problem-solving and conflict-resolution skills.
Ability to manage multiple priorities in a fast-paced operational environment.
Bachelor's degree in Business Management, Operations Management, Customer Service, or a related discipline is preferred.
Professional qualifications in management, customer experience, or operational excellence are advantageous but not essential.
Applicants who meet most, but not all, of the qualifications are encouraged to apply.

Pay: £3,300.00-£4,600.00 per month

Benefits:

Company pension
Flexitime
Free parking
Health & wellbeing programme
On-site parking

Work Location: In person

Quick apply

Refine Your Search

operations jobs in portadown, arm

Customer Operations Manager

Production Co-ordinator

Operations Co-Ordinator

Sales Order Scheduler

Higher Level Apprentice - Business

Group Operations Manager

Trainee Operations Lead

Project Coordinator

Production Shift Manager - Evenings

Consultant - Business Analyst (Strategy & Transformation) - Tech Consultancy - Defence & Security

Operations and HR Administrator (Graduate)

Senior Client Operations Manager

Business Development Manager

Shift Manager

Data Operations Associate - Financials

Management Consultant

Operations Associate

Project Engineer

Operations and Logistics Technician

Supply Chain Data Analyst

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