Head of customer experience Work, Jobs in Preston, Eng (with Salaries)

Head of Customer Experience
English Speaking Board (International) Ltd. —Ormskirk
- £45,000 - £57,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Work from home
- Sick pay
Quick apply
Head of Facilities Management
dnata —Preston
- Monday to Friday
- Contracts
- Leadership
- Free parking
- Annual leave
9d
Head of Demand Planning
Precision Polymer Engineering Limited —Blackburn
- £60,000 - £70,000 a year
- Full-time
- Management
- Sales
- Microsoft Office
- Annual leave
6d
Supervisor
Flannels —Preston
- £31,450 a year
- Full-time
- Sales
- Merchandising
- Leadership
- Employee discount
Quick apply
Recruitment & Onboarding Advisor
James Hall & Co Ltd —Preston
- £29,035.24 a year
- Full-time
- Communication skills
- Time management
- Free parking
- Annual leave
Quick apply
8d
Bar staff / 7078 - The Twelve Tellers
J D Wetherspoon plc —Preston
- £12.81 an hour
- Part-time
- Bar
- No experience needed
- Hotel
- Annual leave
- Employee discount
15h
Head of Sustainable Compliance
Sustainable Energy First —Fulwood
- £65,000 - £75,000 a year
- Full-time
- Remote
- Travel
Quick apply
6d
Trainee Property Manager
LRG —Preston
- Up to £28,000 a year
- Monday to Friday
- Organisational skills
- Communication skills
- Time management
- Employee discount
Quick apply
Head Of Finance
EG Group —Horwich
- From £95,000 a year
- Full-time
- Hybrid work
- Leadership
- Free parking
- Annual leave
Contract Manager
The James Mercer Group Ltd —Preston
- £52,000 - £56,000 a year
- Full-time
- Maintenance
- Organisational skills
- Contracts
- Free parking
- Sick pay
Quick apply
5h
SPAR Bluebell Way - Retail Assistant
James Hall & Co Ltd —Preston
- Part-time
- Employee discount
- Life insurance
Quick apply
Clerical Support - Days
Westinghouse Electric Company —Preston
- Hybrid work
- Travel
- Contracts
- Employee assistance programme
- Life insurance
Head of Customer
Network Plus —Salford
- £60,000 - £70,000 a year
- Contracts
Quick apply
7h
Key Account Manager
Zeelandia Ltd —Ashton-in-Makerfield
- £52,000 - £56,000 a month
- Full-time
- Hybrid work
- CRM software
- Sales
- Data analysis skills
- Employee assistance programme
Quick apply
6d
Data Engineer
BAE Systems —Preston
- £55,000 a year
- Hybrid work
- SQL
- Continuous improvement
HR Advisor
Inspired —Kirkham
- Full-time
- Remote
- Microsoft Excel
- Analysis skills
- Travel
- Life insurance
Head of Projects
Evolve BG Ltd —Wigan
- Up to £70,000 a year
- PMP
- Leadership
- Communication skills
Quick apply
20h
Asset Strategy Manager
Progress Housing Group Ltd —Leyland
- £59,901 a year
- Analysis skills
- Travel
- Annual leave
- Work from home
11d
Head of Retrofit
Concept —Radcliffe
- From £55,000 a year
- Full-time
- Electrical experience
- Organisational skills
- In-person
Quick apply
4d
Export Trade Administrator
Gastronomyplus Ltd —Lancaster
- Up to £30,000 a year
- Full-time
- Customer service
- ERP systems
- Microsoft Office
- Free parking
- Employee discount
Quick apply
9d

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head of customer experience jobs near preston, eng

Head of Customer Experience

English Speaking Board (International) Ltd. -
Ormskirk

Quick apply

Job details

Permanent | Full-time
£45,000 - £57,000 a year

Benefits

Casual dress
Company pension
Work from home
Company events
Sick pay
On-site parking

Qualifications

Management
Customer service
English
Supervising experience
Leadership

Full job description

Our company, English Speaking Board (International) Ltd. is seeking an exceptional Head of Customer Experience to lead and enhance the experience of our customers, centres and learners across the UK and internationally.

This is an exciting opportunity to join the Senior Leadership Team at a respected educational awarding organisation and play a key leadership role in shaping customer strategy, driving service excellence, and ensuring every interaction with ESB reflects our values and commitment to quality.

Our business is, as a specialist awarding organisation creating, assessing and awarding qualifications for Oracy and English language to 40,000 learners annually, across 12 countries.

To be successful you need to be:

An inspiring leader who can motivate teams, foster collaboration, and deliver an exceptional.
customer experience at every stage of the customer journey.
Passionate about creating a deep understanding about our clients and their needs and how our products add value to their work or enable the further study and employment journeys of their learners.
Someone who shares our values to champion the power of human connection, self-advocacy, communication and confidence building.

Why work for ESB International?

Our amazing customer focus and service to our clients.
Along with our deep commitment to our learners.
Our positive and caring organisation.

With 18 Head Office colleagues, 80 assessors and markers out in the field and over 250 centres and international clients we are a busy and constantly evolving workplace.

The main activities of this leadership role:

To play a leadership role with English Speaking Board (International) Ltd. to achieve the business strategy for the delivery of an outstanding customer experience.
Developing a team with outstanding customer service skills across ESB’s entire customer base, via our Digital, CRM, Email, Telephone, and any other channels.
Managing the effectiveness of our bespoke assessment management system in liaison with our IT partners.
Taking responsibility for ESB’s Enquiries, Complaints and Appeals policy and procedures.
In liaison with the Head of Commercial, contribute to our whole of business Customer Journey focus to ensure our clients are on boarded and retained to achieve revenue targets and maintain our purpose and customer value propositions.

The post:

Permanent, full-time (5 days a week) subject to 6 months’ probationary period.
Salary: Senior Manager Grade 7 (£45,000-£ 57,000) dependent on experience and current salary.
Location: Hybrid working (2-3 days per week office based) at ESB’s Office, 9 Hattersley Court, Burscough Road, Ormskirk, Lancashire, L39 2AY.
Pension: We also offer an attractive pension scheme (see job description).

Applicants should write a supporting statement along with their CV to outline:

Their interest in ESB International
Their interest in the role

Please visit our website esbuk.org/index.php/jobs to download a job specification.

Pay: £45,000.00-£57,000.00 per year

Benefits:

Casual dress
Company events
Company pension
On-site parking
Sick pay
Work from home

Experience:

customer service management: 3 years (required)

Work Location: Hybrid remote in Ormskirk L39 2AY

Quick apply

Refine Your Search

head of customer experience jobs in preston, eng

Head of Customer Experience

Head of Facilities Management

Head of Demand Planning

Supervisor

Recruitment & Onboarding Advisor

Bar staff / 7078 - The Twelve Tellers

Head of Sustainable Compliance

Trainee Property Manager

Head Of Finance

Contract Manager

SPAR Bluebell Way - Retail Assistant

Clerical Support - Days

Head of Customer

Key Account Manager

Data Engineer

HR Advisor

Head of Projects

Asset Strategy Manager

Head of Retrofit

Export Trade Administrator

I want to receive the latest job alerts for head of customer experience in preston, eng

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