Helpdesk support Work, Jobs in Quebec, Dur (with Salaries)

VoIP & Data Cabling Telecoms Enginer
LM Global Telecoms Ltd —Gateshead
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Travel
- In-person
- Communication skills
- Free parking
- Annual leave
Quick apply
Technical and Support Officers
Durham County Council —Durham
- £30,024 - £33,699 a year
- Weekend availability
- Hybrid work
- Customer service
- Analysis skills
- Continuous improvement
- Annual leave
Administrative Assistant - Helpdesk/ Planned Maintenance - FM industry
Enertech FM Limited —Hebburn
- Up to £30,000 a year
- 8 hour shift
- Microsoft Word
- Accounting
- In-person
Quick apply
10d
Multimedia Assistant
Durham County Council —Durham
- £24,796 - £25,185 a year
- Temporary
- Hybrid work
- Communication skills
- Annual leave
1d
IT Services Assistant
EMG Solicitors —Durham
- Full-time
- Computer networking
- Communication skills
- Annual leave
- Employee assistance programme
11d
IT Support Specialist
Authentix, Inc. —Consett
- Full-time
- Master's degree
- Computer skills
- In-person
Quick apply
Residential Worker
Durham County Council —Durham
- £30,024 - £33,699 a year
- Weekend availability
- Annual leave
3d
Welfare Rights Officers
Durham County Council —Durham
- £35,412 - £39,152 a year
- Temporary
- Hybrid work
- English
- Communication skills
- Annual leave
Helpdesk Administrator
Rated Maintenance Ltd —Darlington
- From £26,420 a year
- Full-time
- Microsoft Office
- In-person
- Communication skills
- Free parking
Quick apply
2d
Business Services Co-ordination and Improvement Officer
Durham County Council —Durham
- £28,142 - £31,022 a year
- Full-time
- Hybrid work
- Customer service
- Computer literacy
- Continuous improvement
- Annual leave
8d
Admin Assistant
Branta Consulting Limited —Gateshead
- £25,420 - £26,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- Data entry
- Free parking
- Life insurance
Quick apply
IT Apprentice
Primary Goal —Sunderland
- £7.55 an hour
- Full-time
- School
Quick apply
Administration Coordinator Facilities VA2816
Anabas —Darlington
- £27,165 a year
- Full-time
- Communication skills
- Time management
- Annual leave
- Employee assistance programme
Sessional Learning Delivery Assistant
Durham County Council —Durham
- £30,024 - £33,699 a year
- Temporary
- Hybrid work
- Annual leave
11d
Health and Safety Advisor
Durham County Council —Durham
- £35,412 - £39,152 a year
- Temporary
- Hybrid work
- Annual leave
1d
Desktop Support Engineer - New Castle - Temp
Intuit ED Ltd —Cramlington
- Part-time
- Maintenance
- Windows
- Microsoft Office
Quick apply
School Crossing Patrol
Durham County Council —Durham
- £12.85 an hour
- Temporary
- Communication skills
- School
- Annual leave
Customer Service Representative
HSBC Global Services Limited —Cramlington
- From £25,000 a year
- Full-time
- Communication skills
- Banking
- Employee discount
3d
Technician
Durham County Council —Durham
- £28,142 - £31,022 a year
- Temporary
- Hybrid work
- First Aid Certification
- Annual leave
Apprentice Admin/Office Manager
Mitie —Darlington
- £16,686.08 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook

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VoIP & Data Cabling Telecoms Enginer

LM Global Telecoms Ltd
Gateshead

Quick apply

Job details

Full-time
£30,000 - £35,000 a year

Benefits

Free parking
Annual leave
Company pension

Qualifications

Technical troubleshooting
Network installation
Customer service call handling
Driving Licence
Inbound customer enquiry call handling
Stakeholder liaison
Ticket management
CSCS
Network cabling installation
Network infrastructure
Safe working at height
VoIP
Equipment installation and commissioning
Network support
Data cabling installation
Telecommunication
Customer support
Customer interaction
Fault diagnosis and repair
Project leadership
Communication skills
Help desk

Full job description

Overview

We're looking for an experienced VoIP and Data Cabling Engineer to join our technical team, you'll be based in Team Valley Gateshead in a role that spans both site work and remote support. Day to day you'll either be out on a customer sites installing and configuring telephony and connectivity, or you'll spend time in the office on the service desk handling support, working tickets through to resolution, and, leading customer projects from handover to sign-off.

The right person is as comfortable diagnosing a call-quality issue over the phone as they are terminating cabling on site. You'll need solid technical knowledge, a genuinely helpful manner and can do attitude with customers, and the ability to manage your own workload and keep your records accurate as you go.

Regular travel is required, including occasional overnight stays which can be anywhere in the UK

Key Responsibilities

VoIP & Network Engineering

Install, configure, and maintain VoIP telephone systems and hosted telephony platforms
Diagnose and resolve VoIP, network, and connectivity faults.
Complete customer installations, moves, adds, and changes (MACs).
Configure routers, and network infrastructure equipment.
Support internet connectivity services including leased lines, broadband, and failover solutions.
Perform system upgrades, migrations, and hardware replacements.
Produce accurate installation and fault resolution documentation.

Structured Cabling

Install and terminate Cat5e, Cat6, Cat6a, Fibre optic would be good but not essential
Carry out testing and certification of structured cabling installations.
Deliver projects ranging from single cable runs through to large-scale cabling deployments.
Ensure all cabling work is completed to industry standards and customer specifications.

Site Work & Customer Support

Attend customer sites to diagnose and resolve technical issues.
Provide exceptional customer service and technical advice at all times
Liaise with customers, suppliers, and internal teams to ensure successful project delivery within an acceptable time frame.
Work safely and professionally in commercial, industrial, and the occasional construction environment.
Participate in out-of-hours work where required.
Provide first and second line remote support, helping customers resolve issues by phone as well as on site.
Act as project lead on some customer installations, seeing the work through from sales handover to completion.

Essential Requirements

Strong understanding of VoIP technologies, SIP trunking, and hosted telephony platforms.
Experience installing and troubleshooting network switches and general equipment.
Proven structured cabling experience, including installation, termination, and testing.
Experience working with switches, routers, firewalls, and wireless networking equipment.
Experience providing remote or helpdesk-based support and working tickets to SLA.
Ability to work at height using ladders, access equipment, or elevated work platforms
Full Clean UK driving licence.
Willingness to travel throughout the UK and stay away from home when required.
Strong fault-finding and problem-solving skills.
Excellent communication and customer-facing skills.
Willingness to undergo DBS and background checks
Ability to work independently and as part of a growing team.

Desirable Qualifications & Experience

Manufacturer certifications, (Gamma, Cisco, Draytek, Ubiquiti, Yealink, Microsoft Teams Voice, etc.).
ECS/CSCS Card.
IPAF Certification.
PASMA Certification.
Fibre optic installation and testing experience.
Cisco Broadsoft
Wildix
3CX

What We Offer

Competitive salary based on experience.
33 days' annual leave (including bank holidays).
Ongoing training and certification opportunities.
Opportunity to work on a wide variety of telecoms and infrastructure projects.

Person Specification

The ideal candidate will be a reliable, customer-focused engineer who takes pride in delivering high-quality installations and support services. You will be confident working in challenging environments, capable of managing your own workload, and committed to maintaining the highest standards of safety and workmanship at all times and above all always put the customer first.

Pay: £30,000.00-£35,000.00 per year

Benefits:

Company pension
Free parking

Work Location: Hybrid remote in Gateshead NE11 0SH

Quick apply

Refine Your Search

helpdesk support jobs in quebec, dur

VoIP & Data Cabling Telecoms Enginer

Technical and Support Officers

Administrative Assistant - Helpdesk/ Planned Maintenance - FM industry

Multimedia Assistant

IT Services Assistant

IT Support Specialist

Residential Worker

Welfare Rights Officers

Helpdesk Administrator

Business Services Co-ordination and Improvement Officer

Admin Assistant

IT Apprentice

Administration Coordinator Facilities VA2816

Sessional Learning Delivery Assistant

Health and Safety Advisor

Desktop Support Engineer - New Castle - Temp

School Crossing Patrol

Customer Service Representative

Technician

Apprentice Admin/Office Manager

I want to receive the latest job alerts for helpdesk support in quebec, dur

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