Complaints manager Work, Jobs in Reading, Brk (with Salaries)

Complaints and ME’s Manager
Hillingdon Council —Uxbridge
- £53,172 - £57,402 a year
- Management
- Analysis skills
- Leadership
- Free parking
- Employee discount
8d
Complaints Team Leader
Novuna —Newbury
- Up to £38,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Financial services
- Leadership
Porsche Personal Case Manager
RAC —Reading
- Up to £27,000 a year
- Monday to Friday
- Hybrid work
- Microsoft Office
- IT
- Communication skills
6d
Centre Manager - Primrose Lodge
UK Addiction Treatment Centres —Guildford
- £45,000 - £50,000 a year
- Full-time
- Microsoft Outlook
- Management
- Microsoft Office
Quick apply
Assistant Customer Service Manager
Return on Investment Ltd —Walton-on-Thames
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- In-person
- Annual leave
- Gym membership
Quick apply
Contract Manager - Complex Works
ODS —Oxford
- £58,186 - £63,495 a year
- Full-time
- Maintenance
- In-person
- Referral programme
- Sick pay
Quick apply
3d
Customer Resolutions Team Manager
ArvatoConnect —Datchet
- £34,696 a year
- Full-time
- Hybrid work
- Microsoft Office
- Continuous improvement
- Financial services
9d
Home Admissions Manager
Buckinghamshire New University —High Wycombe
- £38,784 - £43,482 a year
- Weekend availability
- Hybrid work
- Microsoft Office
- Analysis skills
- University
- Employee discount
3d
Regional Mobile Repair Manager (South East Region)
cinch —Hook
- Monday to Friday
- Management
- Customer service
- In-person
- Employee assistance programme
Quick apply
Duty Manager
Stoke Park Ltd —Slough
- Up to £52,000 a year
- Full-time
- Hotel
- Supervising experience
- Human resources
- Free parking
- Sick pay
Quick apply
Registered Manager
HYGGE —Camberley
- £65,000 a year
- Weekend availability
- Bachelor's degree
- IT
- Care plans
- Annual leave
- Employee assistance programme
Quick apply
Client Service Manager
Datum Datacentres Ltd —Farnborough
- £25,000 - £30,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Management
- Free parking
- Sick pay
Quick apply
14d
Regional Service Manager (South East) - EVOLT Charging Ltd
SWARCO —Chineham
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
13d
Service Business Operations Manager
Miele —Abingdon
- £45,000 - £50,000 a year
- Full-time
- Continuous improvement
- Leadership
- Employee discount
9d
Complaints Team Manager
Abri —Bracknell
- Up to £38,353.53 a year
- Full-time
- Hybrid work
- Café
3d
Technical Manager
Galeta —Hayes
- £60,000 - £70,000 a year
- Full-time
- Customer service
- Bakery
- Bachelor's degree
- Free parking
- Employee discount
Quick apply
13d
Store Manager
Futon Company —Reading
- £32,000 - £37,000 a year
- Weekend availability
- Management
- Sales
- Customer service
- Store discount
- Employee discount
Quick apply
Peripatetic Senior Home Manager
Aurem Care Shared Services —Reading
- £70,000 a year
- Full-time
- Continuous improvement
- Travel
- Mentoring
- Annual leave
- Employee assistance programme
6d
Kent Surrey and Sussex Prison Group - Strategic Housing Specialist
Ministry of Justice —Woking
- £40,001 - £50,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Travel
- Annual leave
9d
Administration & HR Manager
Esprit Kids —Wokingham
- £13 - £15 an hour
- Part-time
- Management
- Microsoft Office
- Human resources
- Free parking
- Annual leave
Quick apply
5d

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complaints manager jobs near reading, brk

Complaints and ME’s Manager

Hillingdon Council -
Uxbridge

Apply Now

Job details

Permanent
£53,172 - £57,402 a year
8 days ago

Benefits

Free parking
Cycle to work scheme
Company pension
Employee discount
Flexible schedule

Qualifications

Report writing
Management
Analysis skills
Leadership
Communication skills

Full job description

About the role

We are looking for an experienced and motivated manager to lead Hillingdon Council’s Complaints and Members’ Enquiries Team.

This is a key leadership role responsible for ensuring complaints and enquiries from Members and MPs are handled efficiently, professionally and in line with statutory requirements. You will lead a specialist team, manage complex and sensitive cases, oversee Ombudsman investigations, and use customer feedback to drive service improvement across the Council.

About You

You will have:

Significant experience managing a customer-focused, complaints, casework or regulatory service.
Strong leadership and people management skills.
Experience handling complex and sensitive complaints and enquiries.
Excellent written communication and report-writing skills.
Strong analytical skills and the ability to make sound, evidence-based decisions.
The ability to build effective relationships with senior managers, elected Members and external organisations.

What You’ll Do

You will:

Lead the Council’s corporate complaints and Members’ Enquiries function.
Manage Ombudsman investigations and high-profile escalations.
Drive improvements through learning from complaints and resident feedback.
Monitor performance, quality and compliance.
Support the development of policies, guidance and best practice across the organisation.

Why Join Us?

This is an exciting opportunity to influence how the Council responds to residents, improves services and delivers excellent customer experience. You will work closely with senior leaders and play a vital role in helping us put residents first.

Apply now and help us deliver excellent outcomes for Hillingdon residents.

About us

We value our employees and are committed to ensuring that they enjoy a fulfilling and rewarding career with us. We understand that a happy and motivated workforce is essential for the success of our organisation. That is why we offer a wide range of employee benefits to enhance your work-life balance, financial wellbeing, health, and professional development.

Here’s a comprehensive overview of the fantastic benefits we provide:

Flexible Working Hours – We recognise the importance of flexibility in managing your work and personal life.
36 Hour Week – Enjoy a standard 36-hour workweek for all full time staff.
Generous Holiday Entitlement – increasing with length of service (for non-casual roles).
Hillingdon Sports & Leisure – Stay active and healthy with discounts at council owned leisure centres and swimming pools across the borough.
Salary Sacrifice Schemes – option to join schemes for cycle purchase, electric vehicle leasing and additional voluntary pension contributions (subject to scheme rules).
Cycle to Work – Eco-friendly commuting with our cycle purchase scheme. We also provide bicycle parking, lockers, and showers at the Civic Centre.
Local Government Pension Scheme – access to Local Government Pension Scheme and membership to the Credit Union.
Vivup Benefits – Access a variety of offers and discounts through our Vivup Benefits.
Mental Health Support and Counselling Services – Our mental health first aiders are trained to identify, understand, and help employees experiencing mental health issues. Access free 24-hour confidential advice and counselling as well as a legal advice service for you and your immediate family.
Travel Support – Make your daily commute easier with our season ticket loans and free car parking.
Trade Union Membership – The Council recognises UNISON, Unite, AEP and GMB and supports employees’ freedom of choice in relation to trade union membership.

Equity, Diversity and Inclusion Statement

At the London Borough of Hillingdon, we are committed to creating a diverse, inclusive, and equitable workplace. This commitment means that all employees, job applicants and others who work for us will be treated fairly.

The aim is for our workforce to be representative of all sections of society and Hillingdon residents so we welcome applicants from a wide variety of backgrounds. We strive to ensure that our recruitment process is free from discrimination and bias, and we are dedicated to providing reasonable adjustments to applicants with disabilities.

Join us in building a workplace where everyone feels respected, able to give their best and be themselves at work, whilst contributing meaningfully to our organisation's success.

Recruitment Information

Hillingdon Council operates a guaranteed interview scheme for candidates with disabilities that meet the essential criteria for the role and wish to be considered under this scheme. We believe in the option to choose, so candidates declaring a disability have the choice to opt in for consideration under this scheme, on a ‘per application’ basis.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expect all staff and volunteers to share this commitment.

Some posts are subject to The Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2019 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

In addition to verifying Right to Work in the UK and a new starter health questionnaire, the post is subject to the following pre-employment screening:

Basic/ Standard/ Enhanced DBS Check
Qualifications Check
Professional Registration Check
2/ 5 years of Referencing

Please note: Priority will be given to those at risk of redundancy within Hillingdon Council. Current employees who are part of the redeployment pool must meet the essential criteria for shortlisting to be prioritised.

It may be necessary due to a high volume of applications to close this role early. We therefore recommend you apply as soon as possible to avoid disappointment.

Apply Now

Refine Your Search

complaints manager jobs in reading, brk

Complaints and ME’s Manager

Complaints Team Leader

Porsche Personal Case Manager

Centre Manager - Primrose Lodge

Assistant Customer Service Manager

Contract Manager - Complex Works

Customer Resolutions Team Manager

Home Admissions Manager

Regional Mobile Repair Manager (South East Region)

Duty Manager

Registered Manager

Client Service Manager

Regional Service Manager (South East) - EVOLT Charging Ltd

Service Business Operations Manager

Complaints Team Manager

Technical Manager

Store Manager

Peripatetic Senior Home Manager

Kent Surrey and Sussex Prison Group - Strategic Housing Specialist

Administration & HR Manager

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