Governance manager Work, Jobs in Reading, Brk (with Salaries)

Complaints & Resolution Manager
Skylight Psychiatry —Basingstoke
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Travel
- Communication skills
- Annual leave
10d
Accuracy and Loss Manager
Gist Limited —Basingstoke
- £59,000 - £72,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- No degree
- Annual leave
- Employee assistance programme
Quality Improvement Lead / Manager
Leonardo UK Ltd —Reading
- £60,000 - £88,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Business
- Flexible schedule
- Referral programme
Change & Delivery Lead - Defined Contributions/ Master Trust
XPS Pensions Group —Reading
- Full-time
- Remote
- Continuous improvement
- Employee discount
- Referral programme
Governance & Assurance Manager
SFG20 —Oxford
- Full-time
- Remote
- Project management
- Continuous improvement
- Organisational skills
- Employee assistance programme
- Employee discount
11d
Student Communities Manager
Reading Students' Union —Reading
- £36,961.59 a year
- Full-time
- University
- Continuous improvement
- Team management
- Annual leave
Quick apply
Warehouse Process and Compliance Manager
Gist Limited —Basingstoke
- Up to £65,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Travel
- Annual leave
- Employee assistance programme
Sustainability & Compliance Manager
Bunzl UK & Ireland Portfolio Brands —Slough
- £40,000 - £60,000 a year
- Full-time
- Quality control
- In-person
Quick apply
Business Development Manager – IT, Cyber Security & AI Governance
Intouch Tech (UK) —Farnborough
- £30,000 - £45,000 a year
- Full-time
- No experience needed
- Business development
- Free parking
- Referral programme
Quick apply
Project Manager
Thames Water Utilites —Reading
- £55,000 - £60,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Analytics
6d
Programme Manager - Oxford Global Health
University of Oxford —Oxford
- £49,119 - £63,489 a year
- Management
- Project management
- No degree
- Annual leave
Category Manager, Generalist
ODS —Oxford
- £60,291 - £62,530 a year
- Full-time
- Hybrid work
- Health & wellbeing programme
- Annual leave
Quick apply
Representation & Insights Manager
Reading Students' Union —Reading
- £36,961.59 a year
- Full-time
- Analysis skills
- University
- Team management
- Annual leave
Quick apply
Digital and Data Transformation Manager
PepsiCo —Reading
Senior Manager, Media Strategy & Governance
Sony Europe BV, United Kingdom —Weybridge
- Full-time
- Analysis skills
- Communication skills
Senior Global Skills Excellence Program Manager (contract)
Microsoft EMEA —Reading
- £215 - £242 a day
- Full-time
- Hybrid work
- Communication skills
Programme Manager
Wokingham Borough Council —Wokingham
- £52,414 - £57,870 a year
- Full-time
- Remote
- Microsoft Powerpoint
- Annual leave
- Employee assistance programme
2d
Billing Manager
Serco Group —Hook
- £75,000 - £85,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Team management
- Communication skills
7d
Senior Business Change Manager
SSE —Reading
- £59,000 - £89,000 a year
- Full-time
- Agile
- Employee discount
10d
Head of Professional Services
TIEVA —Reading
- Full-time
- Hybrid work
- Team management
- Conflict management
- Free parking
- Employee assistance programme
Quick apply

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Complaints & Resolution Manager

Skylight Psychiatry -
Basingstoke

Apply Now

Job details

Permanent | Full-time
£40,000 - £45,000 a year
10 days ago

Benefits

Additional leave
Annual leave
Company pension

Qualifications

Complaint handling
Multidisciplinary collaboration
Communication skills

Full job description

Complaints & Resolution Manager

Reports to: Quality & Governance Lead

Salary: £40,000 - £45,000 per annum, depending on experience

Location: Basingstoke - Hybrid (predominantly remote with occasional travel as required)

Hours: 37.5 hours per week

Skylight Psychiatry is a forward thinking, dynamic mental health service. We are a CQC registered service delivering person-centred assessment, care and support, with our ultimate aim being to improve the lives of people with neurodevelopmental conditions such as ADHD, Autism and Learning disabilities.

Role Purpose

The Complaints & Resolution Manager will provide dedicated capacity for the effective management and resolution of formal patient complaints. The post-holder will manage complaints from receipt through to resolution, using sound judgement and working independently within agreed parameters, while escalating more complex or significant matters where appropriate.

The role will work collaboratively across clinical, operational, governance and patient-experience teams to support timely responses, positive resolution and organisational learning.

Key Responsibilities

Manage formal patient complaints from receipt through to resolution, ensuring they are handled fairly, sensitively and within required timescales.
Investigate complaints, gather relevant information and coordinate input from clinical, operational and other colleagues as required.
Draft clear, empathetic and evidence-based responses and independently resolve routine complaints within agreed authority.
Recognise and escalate complex, significant or specialist matters appropriately.
Maintain accurate complaint records and support effective tracking and reporting.
Provide advice and guidance on complaints and concerns where appropriate, including supporting early resolution.
Identify recurring themes and learning from complaints and contribute to service improvement.
Contribute to the development of complaints processes, guidance, templates and training.
Support the handling of Subject Access Requests and other data rights requests, including gathering and reviewing information and preparing responses.
Escalate complex data protection matters or requests requiring specialist or DPO input.

Person Specification

Essential

Experience of managing complaints, concerns or complex casework within healthcare, social care or another regulated service environment.
Experience of investigating and resolving cases independently and knowing when escalation is required.
Excellent written and verbal communication skills, including the ability to draft high-quality formal responses.
Sound judgement, with the ability to review information objectively and reach fair, evidence-based conclusions.
Confidence communicating sensitively and professionally with people who may be distressed, dissatisfied or frustrated.
Strong organisational and case-management skills, with the ability to manage competing priorities and deadlines.
Ability to work collaboratively across clinical, operational and non-clinical teams.

Desirable

Experience of complaints handling within NHS-funded or independent healthcare services.
Understanding of healthcare complaints, patient safety and regulatory expectations.
Experience of identifying themes from complaints and contributing to service improvement.
Experience of supporting Subject Access Requests or other data rights requests.
Experience within mental health, neurodevelopmental or autism/ADHD services.

Benefits:

Opportunities for professional development and growth within the service
Annual salary review
25 days annual leave.
Pension scheme offered
Birthday off as additional leave
Work related electronic devices provided

Please submit both your CV and a cover letter outlining your reasons for applying for this role. Please note that due to the high volume of applications anticipated, we will be unable to contact all applicants individually unless shortlisted. If you have not been contacted within a month of submitting your application, please assume you have been unsuccessful on this occasion. We reserve the right to close this vacancy at any time due to the volume of applications received and encourage you to submit your application as early as possible. Thank you.

At Skylight Psychiatry, we are committed to fostering a fair and inclusive workplace where everyone can thrive and reach their full potential. We recognise that diverse teams encourage creativity and productivity, so we warmly welcome applications from individuals of all backgrounds. We encourage candidates to apply regardless of age, gender, gender identity or expression, religion or belief, disability, ethnicity, or sexual orientation. Together, we create an environment that values and celebrates diversity!

Job Types: Full-time Permanent

Work Location: Hybrid remote in Basingstoke, RG24 8AG.

Apply Now

Refine Your Search

governance manager jobs in reading, brk

Complaints & Resolution Manager

Accuracy and Loss Manager

Quality Improvement Lead / Manager

Change & Delivery Lead - Defined Contributions/ Master Trust

Governance & Assurance Manager

Student Communities Manager

Warehouse Process and Compliance Manager

Sustainability & Compliance Manager

Business Development Manager – IT, Cyber Security & AI Governance

Project Manager

Programme Manager - Oxford Global Health

Category Manager, Generalist

Representation & Insights Manager

Digital and Data Transformation Manager

Senior Manager, Media Strategy & Governance

Senior Global Skills Excellence Program Manager (contract)

Programme Manager

Billing Manager

Senior Business Change Manager

Head of Professional Services

I want to receive the latest job alerts for governance manager in reading, brk

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