Account director Work, Jobs in Reading, Eng (with Salaries)

Customer Services Manager (Contact Centre)
Healthxchange —Reading
- £40,000 - £45,000 a year
- Monday to Friday
- Team management
- Organisational skills
- Training & development
- Work from home
- Employee assistance programme
5d
Account Director - Reading/South
BCN Group —Reading
- Up to £150,000 a year
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
Quick apply
B2B Marketing - Senior Account Manager
Marketbridge —Marlow
- £42,000 - £50,000 a year
- Full-time
- Hybrid work
- Budgeting
- Marketing
- Annual leave
Senior Account Executive (UK office/hybrid role)
Porterhouse Medical Group —Reading
- Hybrid work
- Business development
- Project management
- Bachelor's degree
3d
Associate Director, Clients and Markets
Saïd Business School —Oxford
- £56,623 - £65,336 a year
- Hybrid work
- Leadership
- Communication skills
- School
- Annual leave
2d
Head of Demand Generation
Dynamic Planner —Reading
- Part-time
- Hybrid work
- Marketing
- Team management
- No degree
9d
Business Development Manager – IT, Cyber Security & AI Governance
Intouch Tech (UK) —Farnborough
- £30,000 - £45,000 a year
- Full-time
- No experience needed
- Business development
- Free parking
- Referral programme
Quick apply
International sales director – New technology products
De Rigo Vision spa —Amersham
- Engineering
- Master's degree
- Business development
Quick apply
Strategic Account Director- Network Service Assurance
Infovista —Guildford
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Engineering
Head of New Business Development
ESP Global Services Limited —Reading
- Management
- Business development
- Travel
Quick apply
11d
Account Director
Neos Networks —Reading
- Full-time
- Hybrid work
- Business development
8d
Internal Account Manager
Khipu Networks —Fleet
- Full-time
- English
- Communication skills
Customer Success Lead (Life Sciences)
Honeywell —Bracknell
- Full-time
- Remote
- Bachelor's degree
- No degree
- Travel
Customer Success Business Unit Director
NielsenIQ —Oxford
- £66,860 a year
- Full-time
- Hybrid work
- AI
- Analytics
- Employee assistance programme
Quick apply
New Business Account Manager - SMB
Eque2 —Maidenhead
- Remote
- CRM software
- Business development
- Communication skills
Strategic Account Manager
BabelQuest —Oxford
Marketing and PR Coordinator
Manor Marketing (Consultants) Ltd —Newbury
- £22,000 - £24,000 a year
- Full-time
- Marketing
- Computer literacy
- Bachelor's degree
- Free parking
Quick apply
2d
Account Director
2LK Design Ltd —Farnham
- Hybrid work
- Business development
- Communication skills
Quick apply
Dog Daycare, Social Media & Business Assistant
Critchell Construction Ltd —Woking
- £18,000 - £23,000 a year
- Temporary
- Microsoft Word
- Social media management
- Customer service
- Free parking
- Flexitime
Quick apply
2d
Revenue Management Manager - Impulse
PepsiCo —Reading
- Microsoft Powerpoint
- Analysis skills
- No degree

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Customer Services Manager (Contact Centre)

Healthxchange -
Reading

Apply Now

Job details

£40,000 - £45,000 a year
5 days ago

Benefits

Company pension
Work from home
Employee assistance programme
Employee discount

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Stakeholder collaboration
Stakeholder liaison
Process improvement
Microsoft Office Suite
Complaint handling
Team management
Organisational skills
Management reporting
Customer interaction
Training & development
Rota coordination

Full job description

Customer Services Manager (Contact Centre)

Location: Reading, WFH 2 days/week

Reporting to: Customer Experience Director

Hours: Monday - Friday

Salary: £40,000 - £45,000 + annual bonus

About Healthxchange:

Founded in 2000, Healthxchange is the leading supplier of medical aesthetic products and services to professionals across the UK & Ireland. Healthxchange proudly partner with award-winning brands including Obagi Medical, Medik8, and Jane Iredale to strategically commercialise their products in market. We currently supply over 9,000 clinics with a full range of products (Skincare, Injectables, Energy-based devices) and services (software & education) to support their 360 business needs. The company offers a dynamic environment for innovation and growth in the medical aesthetic space.

About the role:

The Customer Services Manager plays a pivotal role in providing strong leadership, coaching, and support to a team of Customer Services Executives. This individual will ensure that the team delivers exceptional service to our customers at all times while adhering to compliance and regulatory requirements. A key aspect of the role involves driving team performance through coaching and training, with a constant focus on improving customer satisfaction and retention.

Responsibilities:

Ensure a commercial focus within the team, seeking opportunities to grow customer spend, including identifying opportunities and sharing these with our sales teams.

Act as a customer champion, always delivering an excellent customer experience and support with increasing our customer satisfaction and retention.

Ensure all compliance requirements are met and work closely with the Quality team to support compliance and regulatory requirements within the Customer Services team.

Lead by example and positively influence and contribute to team culture.

Conduct regular one to one meetings with team members to review individual and team performance.

Regularly review the quality of work delivered by the team through call recordings and assessment in line with the call quality requirements document.

Provide daily/weekly/monthly reporting on team performance, sharing insights and commentary as required.

Work closely with key stakeholders within the business to identify opportunities to improve existing procedures and seek to improvement streamlined policies to improve efficiencies.

Assist with answering customer calls and emails during busy periods to ensure department service levels are maintained.

Support with the recruitment and induction of new starters, including completing regular meetings during probation to ensure team members achieve the required level.

Manage the department shift and holiday rota to ensure sufficient staffing capacity to support incoming customer volumes and to maintain our service levels.

Manage team member timekeeping and absence in accordance with company policies.

Handle complaint escalations in line with agreed authorisation levels and coach team members to resolve customer complaints.

Take ownership of customer queries, working with internal stakeholders to investigate and provide a full resolution for the customer, whilst balancing the commercial needs of the business.

Ensure all team members receive adequate training and support and support with the writing of department Standard Operating Procedures (SOP) and Work Instructions (WI).

Liaise with external third-party suppliers e.g. delivery companies to investigate and resolve customer delivery issues.

Use Salesforce CRM to accurately record notes on customers accounts, ensuring a record of your customer interactions.

Provide support with ad-hoc projects and tasks as required

Requirements:

Line management experience as a team leader or manager within a customer services/contact centre environment (required)
Experience working in a regulated environment (Pharma preferred)
Coaching skills
Passion for delivering an exceptional customer experience.
Strong organisational skills.
Ability to work under pressure in a fast-paced environment.
Microsoft Office
CRM experience (Salesforce preferred)

Benefits:

Company pension, annual performance bonus, 25 days holiday plus bank holidays (and increasing with service), staff discount, staff social events, access to Health Assured EAP, Birthday off Perk.

Healthxchange is committed to creating a diverse and inclusive work environment. We are proud to be an equal opportunity employer, and we welcome and encourage applications from all qualified individuals regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability status, marital status, or any other legally protected status. All employment decisions are based on merit, qualifications, and business needs.

Apply Now

Refine Your Search

account director jobs in reading, eng

Customer Services Manager (Contact Centre)

Account Director - Reading/South

B2B Marketing - Senior Account Manager

Senior Account Executive (UK office/hybrid role)

Associate Director, Clients and Markets

Head of Demand Generation

Business Development Manager – IT, Cyber Security & AI Governance

International sales director – New technology products

Strategic Account Director- Network Service Assurance

Head of New Business Development

Account Director

Internal Account Manager

Customer Success Lead (Life Sciences)

Customer Success Business Unit Director

New Business Account Manager - SMB

Strategic Account Manager

Marketing and PR Coordinator

Account Director

Dog Daycare, Social Media & Business Assistant

Revenue Management Manager - Impulse

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