Product support Work, Jobs in Reading, Eng (with Salaries)

Technical Support and Operations Assistant
Viewpoint Videos Ltd —Thame
- £27,000 - £29,000 a year
- Weekend availability
- CRM software
- Customer service
- Microsoft Office
- Free parking
Quick apply
5d
Customer Services Executive
Healthxchange —Reading
- Up to £30,000 a year
- Monday to Friday
- Hybrid work
- Microsoft Office
- Organisational skills
- IT
- Employee assistance programme
- Employee discount
Quick apply
Product Development Technician
Viewpoint Videos Ltd —Thame
- £30,000 - £32,000 a year
- Full-time
- CAD
- Assembly
- Project management
- Free parking
Quick apply
14d
Sales Assistant
Schuh —Reading
- Part-time
- Customer service
- Employee assistance programme
- Employee discount
1d
Store Assistant
Aldi —Reading
- £13.50 - £14.47 an hour
- Day shift
- Customer service
- Annual leave
6d
Sales Assistant
PPG —Reading
- Overtime
- IT
- Annual leave
- Employee discount
Quick apply
Contact Centre Associate
Castle Trust Bank —Basingstoke
- £25,500 a year
- Full-time
- Customer service
- Microsoft Office
- Financial services
- Employee assistance programme
Quick apply
Constant Climate Executive UKIE
IAG Cargo —Hounslow
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Organisational skills
- Employee discount
- Gym membership
8d
Retail Assistant
Screwfix —Reading
- £13.08 an hour
- Part-time
- Annual leave
- Employee discount
13d
Product Quality Assistant
ICON Plc —Reading
- Full-time
- Bachelor's degree
- Organisational skills
- Communication skills
- Employee assistance programme
Sales Advisor Rover
PetsCorner —Reading
- £10.85 - £12.71 an hour
- 8 hour shift
- Heavy lifting
- Customer service
- IT
- Employee discount
Travel Sales Consultant
Trailfinders —Reading
- £44,000 - £49,000 a year
- Full-time
- Sales
- Employee discount
- Sick pay
Warehouse Operative
Gist Limited —Thatcham
- Up to £18.05 an hour
- Overtime
- Warehouse experience
- In-person
- Free parking
- Paid training
Retail Assistant
Holland & Barrett —Reading
- £13.17 an hour
- Part-time
- Oracle
- Store discount
- Annual leave
1d
Sales - Sales Advisor - UK
New Look —Reading
- Part-time
- Microsoft Word
Prosthetic Technician
Opcare Ltd —Oxford
- From £26,000 a year
- Full-time
- Maintenance
- English
- In-person
- Referral programme
Quick apply
1d
Community Engagement Coordinator
NHS Blood and Transplant —Reading
- £32,073 - £39,043 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
6d
Quality Assurance Officer
Medreich Plc —Feltham
- £32,000 - £35,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Annual leave
Quick apply
7d
Deputy Manager
Pets at Home —Reading
- £28,000 - £31,000 a year
- Weekend availability
- Management
- Customer service
- Leadership
- Annual leave
Project Buyer
Sapphire Balconies LTD —Reading
- £40,000 - £46,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Project management
- Agile
- Free parking
- Work from home
Quick apply

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Technical Support and Operations Assistant

Viewpoint Videos Ltd
Thame

Quick apply

Job details

Permanent | Full-time
£27,000 - £29,000 a year
5 days ago

Benefits

Free parking
Casual dress
On-site parking

Qualifications

CRM software
Driving Licence
Customer service
Logistics
Technical support
Microsoft Office
Computer hardware
Computer networking
Organisational skills
IT
Communication skills

Full job description

We are looking for a practical, customer-focused Customer Technical Support and Assembly Assistant to join our service and assembly team in Thame. This is a varied role combining first-line customer technical support, hands-on equipment preparation, order processing, returns handling and stock-related support.

You will be the first point of contact for customer support requests, helping customers resolve technical issues by phone, email and remote assistance. When support workload allows, you will also help prepare, assemble, test, dispatch and refurbish hardware and equipment to support smooth day-to-day operations.

About the Role

This role would suit someone who enjoys solving problems, communicating clearly with customers and working practically with technical products. Customer support is the priority, so you will need to be organised, responsive and confident managing support tickets through to resolution.

Key Responsibilities

· Provide excellent customer service and first-line technical support by phone, email and remote assistance.

· Create, update, manage and resolve customer support tickets, ensuring issues are accurately documented and followed through to completion.

· Diagnose and troubleshoot hardware, software and connectivity issues, escalating more complex cases where needed.

· Keep customers informed throughout the support process with clear, professional communication.

· Assist with processing, refurbishing and setting up returned PCs and equipment.

· Prepare, assemble and test hardware, including camera mounts, system components and product parts.

· Process customer returns, replacement equipment and customer orders, including international dispatch.

· Maintain accurate records and documentation using Microsoft Office and Google Workspace.

· Support stock management, equipment preparation and shipping activities when required.

Essential Skills and Experience

· A strong customer-focused attitude and excellent communication skills.

· Good working knowledge of Windows PCs and general computer hardware.

· Ability to diagnose and troubleshoot common technical issues.

· Confidence using Microsoft Office and/or Google Workspace.

· A practical, hands-on approach with strong attention to detail.

· Good organisational skills and the ability to prioritise workload effectively.

· Ability to work independently and switch between support, assembly and operational tasks.

· Flexibility to work weekdays, weekends and on-call evening shifts based on operational requirements.

Desirable Skills

· Previous experience in a technical support, IT, hardware, logistics or customer service role.

· Experience using remote support tools, ticketing systems or customer relationship management software.

· Basic networking knowledge, including IP addresses, Wi-Fi connections and router troubleshooting.

· Familiarity with configuring, imaging or maintaining Windows PCs and related hardware.

· Experience handling, testing or refurbishing electronic components or technical equipment.

· Understanding of stock control, dispatch processes, courier systems or order fulfilment workflows.

· Interest in cameras, computer vision, hardware products or embedded systems.

· Full UK driving licence.

Training and Support

Previous experience in a directly similar role is helpful but not essential. Full product and process training will be provided, including support workflows, hardware preparation standards and customer systems.

What We Are Looking For

We are looking for someone reliable, organised and keen to learn, with a positive attitude and a genuine interest in helping customers. You should enjoy practical problem-solving, be comfortable working with technical equipment and take pride in accurate, well-documented work.

How to Apply

If this sounds like the right opportunity for you, please apply with your CV and a short note outlining why you are interested in the role.

We welcome applications from candidates with different backgrounds and transferable experience. If you meet most of the requirements and are keen to learn, we would still like to hear from you.

Pay: £27,000.00-£29,000.00 per year

Benefits:

Casual dress
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

product support jobs in reading, eng

Technical Support and Operations Assistant

Customer Services Executive

Product Development Technician

Sales Assistant

Store Assistant

Sales Assistant

Contact Centre Associate

Constant Climate Executive UKIE

Retail Assistant

Product Quality Assistant

Sales Advisor Rover

Travel Sales Consultant

Warehouse Operative

Retail Assistant

Sales - Sales Advisor - UK

Prosthetic Technician

Community Engagement Coordinator

Quality Assurance Officer

Deputy Manager

Project Buyer

I want to receive the latest job alerts for product support in reading, eng

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