Supervisor, export customer service Work, Jobs in Reading, Eng (with Salaries)

Supervisor, Export Customer Service
Thermo Fisher Scientific —Basingstoke
- Full-time
- Management
- Customer service
- ERP systems
Hotel Reservations Supervisor
Hurley House Hotel —Hurley
- £40,000 a year
- Full-time
- Hospitality
- Customer service
- Hotel
- Free parking
- Referral programme
Quick apply
8d
Customer Service Team Leader
Macfarlane Group —Reading
- £35,000 - £40,000 a year
- Full-time
- Management
- Sales
- Customer service
- Free parking
- Annual leave
1d
CX Team Leader (Fixed-Term-Contract)
cinch —Hook
- Up to £35,000 a year
- Monday to Friday
- Sales
- Customer service
- Financial services
- Employee assistance programme
Quick apply
Logistics and Dispatch Leader
LG Courier Service Ltd —Reading
- £32,000 - £36,000 a year
- Overtime
- Microsoft Excel
- Microsoft Outlook
- ERP systems
- Free parking
Quick apply
20h
Air Export Supervisor
KLN Freight (UK) Limited —West Drayton
- From £37,000 a year
- Full-time
- Supervising experience
- Health & wellbeing programme
- Life insurance
Quick apply
17h
Complaints Team Leader
Novuna —Newbury
- Up to £38,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Financial services
- Leadership
7d
Guest Services Supervisor
Cushman & Wakefield —Reading
- Microsoft Powerpoint
- Microsoft Word
- Hospitality
Quick apply
Cover Supervisor
More House School —Farnham
- Full-time
- Organisational skills
- In-person
- School
Quick apply
8d
Manufacturing Supervisor
SABETI WAIN AEROSPACE LTD —High Wycombe
- Full-time
- Organisational skills
- In-person
- Mechanical knowledge
Quick apply
Sales & Events Supervisor
Foxhills Club & Resort —Chertsey
- Weekend availability
- Microsoft Office
- Hotel
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
9d
Night Supervisor (Live-in Accommodation available)
The Oxfordshire Golf Hotel and Spa —Thame
- £28,115 a year
- 8 hour shift
- Hospitality
- Bar
- Hotel
- Employee discount
Quick apply
Team Leader Production Operations
AWE —Reading
- £37,670 - £40,000 a year
- 8 hour shift
- Leadership
- Communication skills
- Free parking
- Annual leave
Events Supervisor
Coppa Club —Reading
- Up to £17.31 an hour
- Full-time
- Hotel
- Employee discount
Quick apply
5d
Caretaker/ Site Supervisor – Part Time
Ready Steady Store Ltd —Wokingham
- £10,506.60 a year
- Part-time
- Programmable logic controllers
- Organisational skills
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
1d
Team Leader
Equans —Reading
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Annual leave
- Employee assistance programme
6d
Warehouse Team Leader (SWA Works)
SABETI WAIN AEROSPACE LTD —High Wycombe
- Full-time
- Microsoft Word
- Microsoft Excel
- English
- Free parking
- Referral programme
Quick apply
Service Desk Team Leader
Invincible Drain Care Ltd —Sunbury
- £34,000 - £37,500 a year
- Full-time
- Customer service
- Microsoft Office
- Analysis skills
- Free parking
Quick apply
2d
Logistics Coordinator
Porta Romana —Farnham
- From £26,436 a year
- Temporary
- Salesforce
- English
- In-person
- Free parking
- Employee discount
Quick apply
19h
Shift Manager
Five Guys UK —Reading
- From £32,470 a year
- Weekend availability
- Management
- IT
- Leadership
- Annual leave
- Employee assistance programme

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supervisor, export customer service jobs near reading, eng

Supervisor, Export Customer Service

Thermo Fisher Scientific -
Basingstoke

Apply Now

Job details

Full-time

Qualifications

Management
Customer service
ERP systems
Analysis skills
Organisational skills
Communication skills

Full job description

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Thermo Fisher Scientific recently announced that it has entered into an agreement to sell its microbiology business to Astorg, a leading pan-European private equity firm with deep expertise in healthcare, focused on a select set of subsectors, including pharmaceutical services and technology, medtech and related services, life science tools and diagnostics.

This decision follows a thoughtful evaluation as part of Thermo Fisher’s ongoing business strategy to actively manage and strengthen our portfolio.

We expect the transaction will be completed in the second half of 2026, subject to customary closing conditions and applicable regulatory approvals. Until the transaction is complete, Thermo Fisher will continue to operate the business.

If you join the microbiology business prior to the close of the transaction, your employment is expected to transition to Astorg.

For more information, please review:

Thermo Fisher’s press release

Astorg press release

The Customer Service Export Supervisor leads a team of Customer Service Representatives in a fast-paced, inbound environment, ensuring delivery of a consistent, high-quality customer experience aligned with business strategy. This role provides on-the-floor leadership, manages escalations, and drives performance through KPI management, coaching, and continuous improvement, while ensuring compliance with global export requirements.

DESCRIPTION

Lead, coach, and develop CSRs, supporting performance, engagement, and professional growth
Act as the primary escalation point, resolving complex customer issues in a timely and effective manner
Manage daily operations, including workload prioritization, scheduling, and resource allocation
Monitor and drive performance against KPIs (e.g., service levels, productivity, customer satisfaction)
Support export order processes, ensuring compliance with Global Trade regulations and documentation requirements
Identify process improvement opportunities and implement solutions to enhance efficiency and customer experience
Analyze performance and complaint data to drive corrective actions and continuous improvement
Collaborate cross-functionally with Commercial, Supply Chain, Planning, Distribution, IT, and Technical teams
Support recruitment, performance reviews, training, and development activities
Communicate effectively with stakeholders and represent the function in meetings and projects

REQUIREMENTS

Proven people management experience in a customer service or call centre environment
Knowledge of export processes and Global Trade Compliance preferred
Strong analytical and problem-solving skills with a KPI-driven mindset
Excellent communication and interpersonal skills
Strong organizational skills with attention to detail
Experience with ERP systems and customer service tools
Ability to manage priorities and lead effectively in a fast-paced environment
Demonstrates Thermo Fisher Scientific values: Integrity, Intensity, Innovation, and Involvement

Apply Now

Refine Your Search

supervisor, export customer service jobs in reading, eng

Supervisor, Export Customer Service

Hotel Reservations Supervisor

Customer Service Team Leader

CX Team Leader (Fixed-Term-Contract)

Logistics and Dispatch Leader

Air Export Supervisor

Complaints Team Leader

Guest Services Supervisor

Cover Supervisor

Manufacturing Supervisor

Sales & Events Supervisor

Night Supervisor (Live-in Accommodation available)

Team Leader Production Operations

Events Supervisor

Caretaker/ Site Supervisor – Part Time

Team Leader

Warehouse Team Leader (SWA Works)

Service Desk Team Leader

Logistics Coordinator

Shift Manager

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