Support associate Work, Jobs in Reading, Eng (with Salaries)

Contact Centre Associate
Castle Trust Bank —Basingstoke
- £25,500 a year
- Full-time
- Customer service
- Microsoft Office
- Financial services
- Employee assistance programme
Quick apply
Loss Prevention Officer
TK Maxx —Reading
- Part-time
- Employee assistance programme
- Employee discount
4d
Sales Associate
NEXT —Reading
- £10.85 - £12.71 an hour
- Part-time
- Customer service
3d
Arrears & Collections Associate
Castle Trust Bank —Basingstoke
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Associate
HCR —Reading
- Annual leave
- Gym membership
People, Culture, Wellbeing Programme Delivery Manager
International Wellbeing Insights Ltd —Uxbridge
- £32,000 - £38,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Management
- Data analysis skills
- Free parking
- Sick pay
Quick apply
13d
Executive Assistant (12 month FTC)
BD —Winnersh
- £27,600 - £42,075 a year
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
Associate Researcher - “Disputed Facts: Fact-Checking Immigration Claims in an Era of Polarized Knowledge.”
Oxford Brookes University —Headington
- £17.27 an hour
- Part-time
- Remote
- Organisational skills
- Time management
1d
Clinical Research Associate II
IQVIA —Reading
- No degree
Business Operations Associate
Protek Systems Limited —Oxford
- £26,500 - £35,000 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
Quick apply
1d
Marketing Operations Coordinator - 12 month Fixed Term Contract
BD —Winnersh
- £27,600 - £42,075 a year
- Travel
- Organisational skills
- IT
Clinical Trials Assistant II
IQVIA —Reading
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Global Procurement UK Indirects Buyer
PepsiCo —Reading
- Microsoft Excel
- No degree
- Contracts
Project Manager Apprentice
QA Apprenticeships —Guildford
- £18,000 - £24,000 a year
- Full-time
- Microsoft Office
- Project management
- Organisational skills
- Annual leave
Science Technician
GLF Schools —Reading
- £20,374 - £21,826 a year
- Part-time
- Laboratory experience
- School
17h
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Reading
- £3,800 a month
- Full-time
- Sales
Quick apply
CRA
ICON Plc —Reading
- Full-time
- Travel
- Communication skills
- Nursing
- Employee assistance programme
Specialist IT Services and Support II
Hollister Europe Limited —Winnersh
- £40,000 - £48,000 a year
- Customer service
- Windows
- Analysis skills
- Annual leave
- Employee assistance programme
4d
Business Analyst
Leep Utilities —Reading
- £40,000 - £45,000 a year
- Hybrid work
- SQL
- Analysis skills
- Communication skills
- Annual leave
Quick apply
4d
Hospitality Assistant
Restaurant Associates —Heathrow
- £15.14 an hour
- Hospitality
- Customer service
- Contracts
7d

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Contact Centre Associate

Castle Trust Bank -
Basingstoke

Quick apply

Job details

Full-time
£25,500 a year

Benefits

Company pension
Discounted gym membership
Employee assistance programme
Paid volunteer time

Qualifications

Customer service
Microsoft Office
Financial services
Communication skills

Full job description

Contact Centre Associate

“Deliver exceptional service. Make a real difference to customers every day.”

At Castle Trust Bank, we pride ourselves in being a fintech challenger bank, providing specialist property mortgages, retail finance lending and savings accounts to a variety of customers.

This role is based in Basingstoke on site 5 days a week Monday to Friday 09.00 to 17.30

The role and what you’ll deliver:

We have an exciting opportunity for a Contact Centre Associate to join our growing team in Basingstoke.

In this role, you will be at the heart of our customer experience—supporting customers across our Savings and Omni Capital Retail Finance divisions.

You’ll handle a wide variety of customer queries via phone, email and online messaging, ensuring every interaction reflects our commitment to exceptional service.

Specifically, you will:

Deliver high-quality customer service via telephone, email and online channels
Support customers with savings products, account queries and online services
Assist customers in opening new accounts and managing existing ones
Handle retail finance queries including account balances, payment support and general enquiries
Maintain accurate records and ensure all communications are professional and clear
Build confidence and trust with customers while representing the Castle Trust Bank brand
Adapt to a variety of daily queries in a fast-paced contact centre environment

What you’ll bring:

Essential

Proven customer service experience, ideally in a contact centre or telephone-based role
Confidence handling a high volume of customer interactions
Excellent communication skills (both written and verbal)
Strong attention to detail and ability to manage tasks effectively
A positive, customer-focused mindset with a passion for helping people
Comfortable using multiple computer systems and Microsoft Office products
Self-motivated, organised and able to work both independently and as part of a team
Adaptable and comfortable working in a changing environment

Desirable

Experience within financial services

Recruitment Process

Initial call with HR
On-site interview in Basingstoke with the hiring team

Why join Castle Trust Bank?

Competitive salary is starting at £25,500, rising to £26,500 once fully competent
Annual performance-related bonus (up to 10%)
Generous pension scheme via Hargreaves Lansdown
Life assurance
25 days holiday + bank holidays (with option to buy/sell up to 5 days)
Additional paid volunteering day
Healthcare benefits through Equipsme
Employee Assistance Programme (LifeWorks)
Free eye test vouchers
Discounted gym membership
Season ticket travel loans (where applicable)

Caught your attention? If so, we’d love to talk to you and tell you more about what it’s like to work at Castle Trust Bank - The Place To Work!

Castle Trust Bank is an equal opportunity employer where we celebrate diversity and are committed to creating an inclusive environment for all our colleagues to thrive. We welcome applications from all and will not discriminate against any status/characteristic protected by law and will always base our decisions on merit.

We are proud to support people with disabilities and are committed to be a Disability Confident employer. If you are a person with a disability and meet the minimum criteria for the role you will be offered an interview. Should you require any reasonable adjustment to support you in your application for one of our opportunities, please contact [email protected]

https://www.castletrust.co.uk/careers/who-we-are

Quick apply

Refine Your Search

support associate jobs in reading, eng

Contact Centre Associate

Loss Prevention Officer

Sales Associate

Arrears & Collections Associate

Associate

People, Culture, Wellbeing Programme Delivery Manager

Executive Assistant (12 month FTC)

Associate Researcher - “Disputed Facts: Fact-Checking Immigration Claims in an Era of Polarized Knowledge.”

Clinical Research Associate II

Business Operations Associate

Marketing Operations Coordinator - 12 month Fixed Term Contract

Clinical Trials Assistant II

Global Procurement UK Indirects Buyer

Project Manager Apprentice

Science Technician

JUNIOR SALES ADVISOR

CRA

Specialist IT Services and Support II

Business Analyst

Hospitality Assistant

I want to receive the latest job alerts for support associate in reading, eng

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