Head of customer service Work, Jobs in Rochdale, Gtm (with Salaries)

Head of Resourcing
Office for Standards in Education, Children's Services and Skills —Manchester
- £69,322 a year
- Full-time
- Hybrid work
- Presentation skills
- Leadership
- Annual leave
- Flexible schedule
11d
Head of Data Protection
Together —Cheadle
- Full-time
- Continuous improvement
- Driving
- Communication skills
Quick apply
Assistant Director of Repairs and Maintenance
Accent Group Ltd —Bradford
- £90,000 a year
- Full-time
- Hybrid work
- Travel
- Leadership
- Communication skills
- Annual leave
- Employee discount
Elections Manager
Rochdale Council —Rochdale
- £50,269 - £54,495 a year
- Customer service
- Project management
- Organisational skills
- Annual leave
Head of Contract Management
Government Commercial Function —Manchester
- £82,600 - £100,938 a year
- Full-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Contracts
Head of People (Bury Head Office, with regular travel to Preston and Oswestry)
Dunsters Farm —Bury
- Monday to Friday
- Management
- Travel
- Human resources
- Free parking
- Health & wellbeing programme
Quick apply
1d
Divisonal Planner
Bid Group ltd —Bolton
- From £13.75 an hour
- Full-time
- Maintenance
- Microsoft Office
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
Head of Corporate Relationships
Together —Cheadle
- Full-time
- Management
- Leadership
Quick apply
Area Care Manager
Helping Hands —Manchester
- Up to £57,000 a year
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Estates Manager
Xenia Management —Sale
- Customer service
Customer Service Representative
interactive investor —Manchester
- Full-time
- Hybrid work
- IT
- Financial services
- Communication skills
- Annual leave
- Employee discount
Quick apply
2h
Customer Insights Manager
Footasylum —Rochdale
- Hybrid work
- CRM software
- Data analysis skills
- Driving
2d
Head of Wellness Operations
ByHealthy Wellness Ltd —Manchester
- £58,000 - £91,000 a year
- Full-time
- Bachelor's degree
- In-person
- Business
- Health & wellbeing programme
Quick apply
8d
Head of Retrofit
Concept —Radcliffe
- From £55,000 a year
- Full-time
- Electrical experience
- Organisational skills
- In-person
Quick apply
7d
Insolvency Trainer (Non-Advice)
My Debt Plan —Cheadle
- From £40,000 a year
- Full-time
- Human resources
- Mentoring
- In-person
- Free parking
Quick apply
3d
CX Team Member
Foot Locker —Bury
- £10.00 - £14.12 an hour
- Part-time
- Sales
- Employee assistance programme
- Employee discount
9d
Customer Service Manager
Courmacs Legal Ltd —Blackburn
- £34,000 - £40,000 a year
- Full-time
- Customer service
- Microsoft Office
- Financial services
- Free parking
- Employee discount
Quick apply
2d
Talent Acquisition Partner
TVS Supply Chain Solutions —Chorley
- Full-time
- Hybrid work
- Sales
- Project management
- Bachelor's degree
- Health & wellbeing programme
- Work from home
Quick apply
Head of Service Delivery
Kudos Services —Warrington
- Up to £75,000 a year
- Full-time
- Business
- Employee assistance programme
- Life insurance
Quick apply
Customer Service Advisor
Your Housing Group —Warrington
- £24,479 - £26,209 a year
- Full-time
- Remote
- Customer service
- Communication skills
- Annual leave
- Employee discount
Quick apply
7d

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head of customer service jobs near rochdale, gtm

Head of Resourcing

Office for Standards in Education, Children's Services and Skills -
Manchester

Apply Now

Job details

Permanent | Full-time
£69,322 a year
11 days ago

Benefits

Annual leave
Company pension
Flexible schedule

Qualifications

Branding
Presentation skills
Leadership

Full job description

Details

Reference number

469728

Salary

£69,322

£68,635 per annum. Rising to £69,322 per annum on successful completion of probation.

A Civil Service Pension with an employer contribution of 28.97%

GBP

Job grade

Grade 7

Band A

Contract type

Permanent

Business area

People Group

Type of role

Human Resources
Other

Working pattern

Full-time

Number of jobs available

Location
About the job
Benefits
Things you need to know
Apply and further information

Location

Piccadilly Gate, Manchester

About the job

Job summary

We are recruiting for a Head of Resourcing to join our Resourcing team.

The Head of Resourcing will lead the development and delivery of Ofsteds resourcing strategy, ensuring the organisation attracts, recruits, and retains the talent needed to deliver its strategic priorities. Working closely with directors and senior leaders, the post holder will shape workforce planning activity across inspection and corporate functions, providing expert advice on attraction, recruitment, and onboarding. They will oversee the delivery of recruitment across Senior Civil Service (SCS), inspection and Administrative, Professional and Technical (APT) roles, including high-volume campaigns, while driving continuous improvement in recruitment practices, employer branding, and candidate experience.

As Ofsteds senior resourcing expert, the successful candidate will build strong relationships with stakeholders across the organisation, using insight and workforce data to influence decision-making and support future workforce needs. They will champion diversity and inclusion throughout the recruitment lifecycle, ensuring fair and effective hiring practices that broaden talent pools and improve representation. As a member of the People Group Senior Leadership Team, they will contribute to wider workforce and organisational challenges, providing strategic leadership that supports Ofsteds long-term objectives.

This is a fantastic opportunity to further your experience in Ofsteds well-established team. The post holder will work with high-achieving professionals at all levels, surrounded by a friendly and supportive team. They will have access to amazing benefits, such as flexible working hours, the Civil Service Pension Scheme, and 32.5 days annual leave + 8 bank holidays. We offer a hybrid working model, so you may also choose to spend a proportion of time working from home.

Job description

Please refer to the job specification for further information.

Person specification

Please refer to the job specification for further information.

Qualifications

Relevant professional qualification or equivalent experience in resourcing, workforce planning, operational leadership or service transformation.

Behaviours

We'll assess you against these behaviours during the selection process:

Seeing the Big Picture
Changing and Improving
Making Effective Decisions
Leadership
Managing a Quality Service

Technical skills

We'll assess you against these technical skills during the selection process:

Able to demonstrate expert knowledge and understanding of high volume, tactical and strategic recruitment and resourcing, operational delivery or organisational change initiatives.
Experience of identifying key issues and underlying causes and identifying solutions that take account of wider policy and operational contexts.
Experience of reviewing, implementing and improving digital systems and processes used to manage high-volume workflows, applications, or customer interactions to improve service delivery.
Experience of leadership & management skills at a senior level, including resource management & workforce planning, ability to influence leaders, engage stakeholders, provide professional advice to support organisational priorities & decision making.

Benefits

Alongside your salary of £69,322, Office for Standards in Education, Children's Services and Skills contributes £20,082 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides .

Full details of the benefits available can be found in our Ofsted Offer brochure.

Ofsted is devoted to equality, diversity and inclusion. Within our Ofsted Strategy 2023-2027 we have stated that we will improve the representation of under-represented groups across the organisation and publish our progress on this annually. We are always looking to expand on our diverse workforce by recruiting candidates from varied backgrounds and differing experiences. We are proud to be a Disability Confident Leader, we continually engage with our 5 staff networks for protected characteristics, and highlight the work of our Equalities, Diversity and Inclusion (EDI) Group. We ensure all candidates are treated with fair and open competition, with all appointments being made on merit and we use our Disability Confident Scheme (DCS) to provide assurance to all candidates of this.

Ofsted is committed to maintaining employee health and wellbeing, whether it is physically, emotionally, financially or socially, and offers a range of benefits to support employees in this. Such benefits include the option to join the Civil Service Pension Scheme, professional and personal development opportunities, 32.5 annual leave days per annum (plus eight days public holiday) and access to counselling and advisory services.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours, Experience and Technical skills.

Application and Shortlisting:

The selection panel will assess your application based on your evidence you have provided against the essential criteria as set out in the job specification.

Use the STAR model (Situation, Task, Action, Result) to present your evidence.

You will also be asked to provide information within the Employer/Activity History section of the application form. This information is equivalent to the information you would provide on a CV setting out your career history (this may be used in the sifting process).

Assessment and Interview:

Candidates who pass the benchmark at the shortlist stage will be invited to an assessment and interview where you will be assessed against a mixture of the Civil Service behaviours and on the technical/experience skills as detailed in the job specification.

Assessment and Interviews will be held during the week commencing 10 August 2026 at Piccadilly Gate, Manchester.

Details on the assessment will be provided near the time of the interview.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

This vacancy is part of the Great Place to Work for Veterans initiative.

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name : People Services Delivery Team
Email : [email protected]
Telephone : 03000 131 487

Recruitment team

Email : [email protected]

Further information

If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, you should email Ofsted recruitment at [email protected] in the first instance. If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission at: https://civilservicecommission.independent.gov.uk/recrutiment

Apply Now

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Details

Reference number

Salary

Job grade

Contract type

Business area

Type of role

Working pattern

Number of jobs available

Contents

Location

About the job

Job summary

Job description

Person specification

Qualifications

Behaviours

Technical skills

Benefits

Things you need to know

Artificial intelligence

Selection process details

Security

Nationality requirements

Working for the Civil Service

Diversity and Inclusion

Apply and further information

Contact point for applicants

Job contact :

Recruitment team

Further information