Patient services coordinator Work, Jobs in Romford, Gtl (with Salaries)

Patient Care Coordinator - Pastel Health
Pastel Health —London
- £30,000 - £33,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Communication skills
- Work from home
- Referral programme
Quick apply
1d
PCN Care Coordinator
Loughton, Buckhurst Hill & Chigwell PCN —London
- Full-time
- Microsoft Office
- Administrative experience
- Organisational skills
Quick apply
Patient Services Coordinator
Lloyds Clinical —Harlow
- £25,947 a year
- Annual leave
- Employee assistance programme
Quick apply
Care Coordinator
GP Surgery —London
- £25,000 - £28,000 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Annual leave
Quick apply
eClinical Coordinator (London, Entry Level)
Medpace, Inc. —London
- Full-time
- Microsoft Word
- Microsoft Excel
- English
- Annual leave
Front of House/ Patient Treatment Coordinator
Dental Art Implant Clinics —Balham
- From £14 an hour
- Full-time
- Customer service
- English
- Presentation skills
- Employee discount
Quick apply
5d
Clinical Trial Assistant – Observational Studies
Oracle —London
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Life insurance
GP/Health Centre Private Patient Coordinator
HCA Healthcare UK —London
- £32,792 - £34,614 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Annual leave
- Employee discount
5d
MBBS Assessment Coordinator
University College London —London
- £43,981 - £52,586 a year
- Full-time
- No degree
- Annual leave
- Employee assistance programme
2d
Events Coordinator
Medicare EMS —Chelmsford
- £25,420 - £28,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- Driving
Quick apply
6d
eClinical Coordinator (London)
Medpace, Inc. —London
- Full-time
- Microsoft Word
- Microsoft Excel
- English
- Annual leave
Data Coordinator (London, Entry-Level)
Medpace, Inc. —London
- Full-time
- Microsoft Word
- Microsoft Excel
- English
- Annual leave
Head of Dispensary Operations
Pharmacierge —London
- From £60,000 a year
- Full-time
- Annual leave
- Employee discount
Quick apply
Clinical Service Manager
Acacium Group —London
- £42,000 - £45,000 a year
- Full-time
- Hybrid work
- Leadership
- Employee assistance programme
Quick apply
8d
Commercial Operations Coordinator (NHS Tenders)
Harrison.ai —London
- Full-time
- Hybrid work
- Salesforce
- Microsoft Office
- Administrative experience
- Work from home
- Flexible schedule
Treatment Coordinator
Pinn Dental Practice —London
- £12.71 - £14.00 a year
- Part-time
- Hospitality
- Customer service
- Hotel
- Annual leave
Quick apply
12d
Treatment Coordinator & Patient Care Specialist
Orchard Orthodontics —London
- Full-time
- Customer service
- IT
- In-person
Quick apply
Patient Experience & Growth Coordinator
Sands End Dental & Face Studio —London
- £28,000 - £40,000 a year
- Full-time
- CRM software
- Sales
- Customer service
- Health & wellbeing programme
Quick apply
Patient Care Coordinator
London Womens Clinic —London
- £28,000 - £33,000 a year
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health & wellbeing programme
- Annual leave
Quick apply
Patient Coordinator
Imperial College Health Centre —South Kensington
- £14.15 - £15.15 an hour
- Full-time
- Customer service
- Word processing
- Organisational skills
- Sick pay
Quick apply
4d

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Patient Care Coordinator - Pastel Health

Pastel Health
London

Quick apply

Job details

Permanent | Full-time
£30,000 - £33,000 a year
1 day ago

Benefits

Casual dress
Additional leave
Company pension
Work from home
Company events
Enhanced paternity leave
Referral programme
Sick pay

Qualifications

Customer service
Microsoft Office
NVQ
Communication skills

Full job description

About Pastel Health

Millions of people in the UK live with chronic pain, a burden that affects every part of their lives. Yet the journey to access the care they need can take years. Pastel Health is here to change that; we offer compassionate, multidisciplinary care that helps patients get their lives back on track.

Our mission is to transform the lives of people living with chronic pain whilst making clinical work more fulfilling. This commitment is at the heart of everything we do.

We are a start-up, building as we go. This can mean embracing ambiguity, working at pace, and adapting quickly. The journey ahead will be exciting, rewarding, and rich with opportunities for you to make an impact and progress professionally. This will excite you, as it does us.

Who we seek

If the following sounds like you, we know you’ll be a great fit here:

You care deeply about patients, recognising that how you deliver care is as important as what you deliver.
You love working in a team, learning from and teaching those around you.
You think differently, understanding that we need fresh approaches to solve access challenges and improve outcomes.
You make a difference and want to work in a place where others do too.

About the role

We are seeking a compassionate and organised individual to be our second Patient Care Coordinator, acting as a dedicated guide for our patients. You will ensure a seamless journey from referral to discharge, serving as the link between our patients and our clinical team, ensuring we deliver an exceptional care experience.

This is a full-time hybrid role. You will typically be required to work from our Leyton office three days per week - more important initially, as you onboard to the role. We are open to discussing alternative arrangements for the right candidate. You will report to the Executive Chair and work closely with the Clinical Director.

Hours: Full Time - 40 hours per week, across Monday - Friday 9 am - 6 pm

Key Responsibilities

Patient Communication & Support

Act as the compassionate first point of contact for all patient enquiries via telephone and email.
Manage the onboarding process for new patients, welcoming them to the service and explaining the next steps.
Respond to incoming queries promptly, providing clear advice and support to patients throughout their journey.

Pathway Coordination

Manage the intake of new referrals and monitor patient progress to ensure a seamless journey from referral to discharge.
Lead appointment scheduling for remote and in-person clinics, aligned with clinician availability, and handle rescheduling or cancellations efficiently.
Maintain accurate patient records within the Electronic Patient Record (EPR), ensuring data quality and strict adherence to confidentiality and GDPR.

MDT & Operational Support

Provide comprehensive administrative support for Multidisciplinary Team (MDT) meetings and Clinical Operations meetings.
Manage written and verbal correspondence with GPs and other healthcare professionals, including the management of clinic letters and information requests.

Service Improvement & Feedback

Actively capture feedback from patients, their families, and carers regarding their experience with Pastel Health.
Handle initial patient complaints or concerns with empathy and tact, escalating issues where necessary.
Support service improvement initiatives, helping the team continuously enhance the quality of care delivered.

Experience and Qualifications

Proven experience in a patient-facing healthcare administration role, ideally within a fast-paced or start-up environment.
NVQ Level 3 in Business Administration/Customer Service (or equivalent work experience).
Exceptional verbal and written communication skills, with the emotional intelligence to support a diverse patient group in a variety of scenarios.
The ability to prioritise your own workload and make operational decisions without constant supervision.
Advanced skills in Google Workspace/Microsoft Office, confidence and interest in learning new digital systems.

Additional Requirements

In addition to the responsibilities outlined in the attached job description and person specification, all candidates must meet the following requirements:

Right to Work: You must be legally entitled to work in the UK. Unfortunately, we are unable to offer visa sponsorship for this role.
Pre-employment Checks: We are committed to safer recruitment and to safeguarding the well-being of all patients. All successful candidates will be required to undergo satisfactory pre-employment checks, including but not limited to:
Standard Disclosure and Barring Service (DBS) checks,
Professional references ideally spanning 5 years of relevant employment or equivalent.

Our benefits

25 days' holiday pro rata plus bank holidays and an annual wellness day.
Flexible Working: We support a healthy work-life balance with options for hybrid working and adjusted hours as your role allows.
Career Growth Days: Receive dedicated paid days each year to focus on your professional development. Attend courses, conferences, or pursue learning aligned with your career aspirations.
Family-Friendly Policies: We offer comprehensive support for parents and carers, including enhanced leave policies, to help you manage your family commitments.
Team Socials and Fun: Look forward to regular team socials and fun events to help you connect with colleagues and enjoy our journey
Pension Scheme: Secure your future with our contributory pension scheme, helping you plan for the long term.

Our commitment to you

We’re committed to building a team that reflects the diverse communities we serve, and we recognise that inclusive care starts with inclusive recruitment.

We understand that candidates from underrepresented backgrounds – including people from ethnic minority communities, people with disabilities, LGBTQ+ individuals, and women – may hesitate to apply unless they meet every requirement.

If you need the Job Description or Person Specification in a different format more accessible for you, please contact us. We are committed to making reasonable adjustments throughout the recruitment process and will provide support at every stage to ensure equal access for all applicants.

Application information

Depending on the volume of applicants, we may be unable to provide feedback to candidates who are not shortlisted.

Pay: £30,000.00-£33,000.00 per year

Benefits:

Additional leave
Casual dress
Company events
Company pension
Enhanced paternity leave
Referral programme
Sick pay
Work from home

Application question(s):

This hybrid role requires some working from our office in Leyton, London. Are you able to commit to this?

Experience:

patient-facing healthcare administration: 1 year (preferred)

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in London E10 5UB

Quick apply

Refine Your Search

patient services coordinator jobs in romford, gtl

Patient Care Coordinator - Pastel Health

PCN Care Coordinator

Patient Services Coordinator

Care Coordinator

eClinical Coordinator (London, Entry Level)

Front of House/ Patient Treatment Coordinator

Clinical Trial Assistant – Observational Studies

GP/Health Centre Private Patient Coordinator

MBBS Assessment Coordinator

Events Coordinator

eClinical Coordinator (London)

Data Coordinator (London, Entry-Level)

Head of Dispensary Operations

Clinical Service Manager

Commercial Operations Coordinator (NHS Tenders)

Treatment Coordinator

Treatment Coordinator & Patient Care Specialist

Patient Experience & Growth Coordinator

Patient Care Coordinator

Patient Coordinator

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