Reservation agent Work, Jobs in Rossendale, Lan (with Salaries)

Customer Service Advisor - Cruise & Tours
dnata Travel —Leyland
- Full-time
- Communication skills
- Free parking
- Annual leave
4d
Central Reservations & Events Agent
Mollies —Manchester
- £28,000 a year
- Weekend availability
- Bar
- Hotel
- Guest services
- Health & wellbeing programme
- Employee discount
Quick apply
11d
Guest Service Agent
Aloft By Marriott Manchester —Manchester
- Weekend availability
- Hospitality
- Hotel
- Front desk
Quick apply
10d
Guest Service Manager
Hampton by Hilton Manchester Northern Quarter —Manchester
- Part-time
- Hotel
- Front desk
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
Senior Meeting & Events Executive
Holiday Inn Manchester City —Manchester
- Full-time
- Hotel
- Employee discount
Quick apply
Account Manager
Property Perspective —Altrincham
- £26,000 - £40,000 a year
- Monday to Friday
- Organisational skills
- In-person
- Communication skills
Quick apply
12d

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reservation agent jobs near rossendale, lan

Customer Service Advisor - Cruise & Tours

dnata Travel -
Leyland

Apply Now

Job details

Full-time
4 days ago

Benefits

Free parking
Casual dress
Additional leave
Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Employee discount
Referral programme

Qualifications

Customer service call handling
Inbound customer enquiry call handling
GCSE
Customer support
Customer interaction
Communication skills

Full job description

dnata Travel Group B2B is an award-winning tour-operator with over 40 years’ experience in tailor-making holidays to worldwide destinations across 4 specialist travel brands – Gold Medal | Pure Luxury | Cruise Plus | Incredible Journeys. We are part of dnata Travel Group family, owned by the Emirates Group.

We are now recruiting for a Customer Service Advisor to join our cruise and tours customer service team in Leyland, supporting our B2B brands of Cruise Plus and Incredible Journeys.

This is great opportunity to join a fast paced and exciting industry where no 2 days are quite the same. In this role you will service after-sales calls from our travel agent partners providing the excellent service that they expect from us.

Our Cruise & Tours Customer Service Team is dedicated and passionate about supporting our travel agent partners, going the extra mile, and making them and their customers feel valued at each step of their journey and make us stand out from the crowd.

Day to day you will be responsible for supporting our travel agent partners and providing great after-sales care both over the phone and via email. This will include:

Answering varied queries including invoice issues, commission and VAT information, insurance and any other enquiry relating to a reservation
Making changes to a customer’s holiday
Adding special requests to bookings
Booking special meals & prebooking seats on flights

Hours: 37.5 hours per week, 5 days over 7, between 9am and 9pm.

To be considered for this role, you need to have the following: -

Previous experience working in a customer service or travel industry environment
Highly customer focussed – always putting the customer first
Excellent attention to detail
Excellent communication skills
Able to work under pressure, meet deadlines and remain calm
Passionate about travel
Great team working skills
Travel qualification – desirable
GCSE Grade A-C/9-4 in Maths and English language – or equivalent

For more information, please click on the job description below

Our bright, modern office in Leyland is just 10 minutes from junctions 28 & 29 of the M6, 15 minutes' walk from Leyland train station and with easy bus route access from the surrounding area.

We have some fantastic benefits, making us a great place to work:

Travel discounts – we have a dedicated Staff Travel Team to source the best deals for our people
25 days annual leave, increasing to 28 days after 5 full years of service (+ bank holidays)
Additional annual leave purchase scheme
Company pension scheme
Life assurance
Low-cost health care for you and your family
Employee Assistance programme
Mental Health First Aiders
Ongoing development – we have an in-house People Development Team
Industry/social events – including supplier events, office socials & parties and pop-up shops
Cycle to work scheme
Long service awards
Reward & recognition programme
Belong programme - Employee Resource Groups (ERGs) that play a crucial role in implementing our DEI strategy
Volunteer days – one day’s paid leave each year to volunteer with a registered charity
dnata4good – supporting the local communities we work, live and thrive in
Refer a friend scheme
Free eye care tests
Free Taste Card membership– offering discounts on dining out, movies, attractions, takeaways and online shopping
Casual dress code
Free tea and coffee, subsidised on-site restaurant with free Wi-Fi and free car parking

Apply Now

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reservation agent jobs in rossendale, lan

Customer Service Advisor - Cruise & Tours

Central Reservations & Events Agent

Guest Service Agent

Guest Service Manager

Senior Meeting & Events Executive

Account Manager

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