Head of customer service Work, Jobs in Ryton On Dunsmore, War (with Salaries)

Head of Branch Support
Helping Hands —Alcester
- Up to £75,000 a year
- Hybrid work
- Customer service
- Leadership
- Communication skills
Quick apply
Fleet Delivery Specialist
Volvo Group —Warwick
- Hybrid work
- Microsoft Excel
- Travel
- IT
- Employee assistance programme
- Employee discount
Financial Accountant - Accounts Payable & Receivable
Nacro —Birmingham
- £46,150 - £47,535 a year
- Full-time
- Hybrid work
- Oracle
- Continuous improvement
- Accounting
12d
Customer Service Advisor
Brett Martin Daylight Systems —Coventry
- Full-time
- Customer service
- Time management
- Free parking
- Annual leave
Quick apply
12d
Manager of Dedicated Implementations - EMEA
Ashby —Birmingham
- £110,000 - £165,000 a year
- Full-time
- Remote
- Project management
- Travel
- Leadership
- Annual leave
Community Mental Health Support Worker
People In Action —Rugby
- £12.71 an hour
- Part-time
- English
- In-person
- Care plans
- Paid training
- Referral programme
Quick apply
14d
Staffing & Recruitment Coordinator
Stadium Traffic Management Ltd —Coventry
- £27,000 a year
- Weekend availability
- Microsoft Excel
- Customer service
- Human resources
Quick apply
Sales Support Specialist – Partner Alliance
CSafe Global —Redditch
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
5d
Head of Systems Improvement
Automoney Trust Limited —Redditch
- £50,000 - £70,000 a year
- Full-time
- Management
- Maths
- Project management
- Life insurance
Quick apply
6d
Duty Operations Manager
Edu-Lettings UK Ltd —Birmingham
- £26,000 - £30,000 a year
- Weekend availability
- Hospitality
- Management
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
9d
Project Co-ordinator - 12 month FTC
Equans —Coleshill
- Full-time
- Hybrid work
- Administrative experience
- SharePoint
- Communication skills
- Annual leave
- Employee assistance programme
General Manager
Joule's Brewery —Birmingham
- £45,000 - £48,000 a year
- Full-time
- Hospitality
- Management
- Sales
- Annual leave
- Employee assistance programme
Quick apply
13d
Talent Advisor
STARK Group —Coventry
- Full-time
- Hybrid work
- Microsoft Office
- Administrative experience
- Organisational skills
- Flexible schedule
- Referral programme
Route Surveyor
Allelys Group - Studley, Warwickshire —Studley
- £45,000 - £55,000 a year
- Full-time
- AutoCAD
- Microsoft Office
- Driving
- Free parking
Quick apply
Health & Safety Administrator
Wrights of Twycross Ltd —Atherstone
- £27,000 - £29,000 a year
- Full-time
- Microsoft Word
- Administrative experience
- Organisational skills
- Health & wellbeing programme
- Annual leave
Quick apply
10d
Specialist Cleaning Team Manager
Industrial Site Maintenance —Northampton
- From £35,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- Free parking
- Flexible schedule
Quick apply
5d
Account Development Manager
Welcomm Communications Ltd —Market Harborough
- £32,000 - £40,000 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Microsoft Office
- Annual leave
- Work from home
Quick apply
11d
National Account Manager
Murray Uniforms —Coventry
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Employee assistance programme
- Sick pay
Quick apply
Sales Representative
Cabin Master —Studley
- From £35,000 a year
- Weekend availability
- Sales
- Customer service
- Travel
- Free parking
- Annual leave
Quick apply
11d
Scheduling Coordinator
Individual Care Services —Studley
- Up to £27,000 a year
- Full-time
- Hybrid work
- Administrative experience
- Communication skills
- Time management
- Annual leave
- Work from home
Quick apply
4d

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head of customer service jobs near ryton on dunsmore, war

Head of Branch Support

Helping Hands -
Alcester

Quick apply

Job details

Up to £75,000 a year

Qualifications

Customer service
Leadership
Communication skills

Full job description

Extraordinary Care. Extraordinary Culture. Extraordinary Careers.

At Helping Hands, kindness is our foundation. From our first kitchen-table beginnings to the thousands-strong team we are today, we're united by one belief: everyone deserves to live well in the place they call home.

As we continue to grow and evolve our services, we're looking for an exceptional leader to shape and develop one of the most important functions in our business. If you're passionate about delivering outstanding customer experiences, leading high-performing teams, and creating operational excellence at scale, there's a place for you here.

Location: Alcester/Hybrid
Salary: Up to £75,000 + car allowance

This is a pivotal senior leadership role at the heart of Helping Hands' operations.

As our Head of Branch Support, you'll lead and develop a best-in-class centre of excellence that supports our branch teams, carers, customers and families across both our Visiting Care and Live-in Care services. You'll be responsible for shaping how specialist support is delivered, ensuring every touchpoint reflects the high standards of care, service and communication that Helping Hands is known for.

This is not simply a customer service leadership role.

This is an opportunity to influence strategy, drive operational excellence, lead transformation, and create exceptional experiences for customers, carers and colleagues across a complex, nationwide organisation.

What You'll Be Doing

Leading and developing our Branch Support, Carer Services and Out of Hours teams
Creating a centre of excellence that delivers outstanding support to branch teams, carers, customers and families
Driving exceptional customer experiences across all key service touchpoints
Shaping and delivering a long-term workforce strategy to support the growth of our Live-in Care service
Partnering with senior leaders to influence operational priorities and business performance
Using customer insights, service data and market trends to identify opportunities for improvement
Driving continuous improvement initiatives that enhance service quality, efficiency and customer satisfaction
Ensuring safeguarding, compliance and regulatory standards are consistently upheld across all teams
Leveraging technology, automation and innovation to improve service delivery and operational effectiveness
Supporting the commercial growth of our Live-in Care programme and ensuring delivery against budget and forecast targets
Leading, coaching and developing a team of approximately 40 colleagues, creating a culture of accountability, engagement and excellence

What We're Looking For

We're looking for an inspiring senior leader who combines strategic thinking with a strong delivery focus and a genuine passion for customer care.

You'll bring:

Significant experience leading customer-focused operational support functions
A proven ability to deliver exceptional service for both internal and external customers
Strong commercial awareness and business acumen
Experience influencing senior stakeholders and building effective cross-functional relationships
Outstanding communication and leadership skills
A track record of driving operational improvement and delivering measurable results
A data-driven approach to decision making and performance management
The ability to thrive in a fast-paced, evolving environment
Resilience, adaptability and a solutions-focused mindset

Desirable

Experience leading organisational change and transformation initiatives
Experience within the care sector, healthcare or a regulated environment
Knowledge of safeguarding, compliance and regulatory requirements
Experience working across organisations of varying sizes and sectors

Why Helping Hands

We're a purpose-led organisation, but we're also a growing, ambitious business with exciting plans for the future.

This is your opportunity to:

Shape a critical function that directly impacts customers, families, carers and colleagues nationwide
Lead a highly visible team at the centre of our operations
Influence business strategy and drive meaningful change
Create exceptional experiences that support our purpose of helping people live well
Join an organisation where care, collaboration and continuous improvement are valued every day

At Helping Hands, we’re committed to building a diverse, inclusive community where everyone belongs. All applications are considered fairly in line with our Equality and Diversity Policy.

Quick apply

Refine Your Search

head of customer service jobs in ryton on dunsmore, war

Head of Branch Support

Fleet Delivery Specialist

Financial Accountant - Accounts Payable & Receivable

Customer Service Advisor

Manager of Dedicated Implementations - EMEA

Community Mental Health Support Worker

Staffing & Recruitment Coordinator

Sales Support Specialist – Partner Alliance

Head of Systems Improvement

Duty Operations Manager

Project Co-ordinator - 12 month FTC

General Manager

Talent Advisor

Route Surveyor

Health & Safety Administrator

Specialist Cleaning Team Manager

Account Development Manager

National Account Manager

Sales Representative

Scheduling Coordinator

I want to receive the latest job alerts for head of customer service in ryton on dunsmore, war

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