Support specialist Work, Jobs in Sandwell, Wmd (with Salaries)

Business Support and Customer Service Specialist
HERMEQ —West Bromwich
- Up to £30,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Sales
Quick apply
4d
Specialist Counsellor
Resources for Autism —Birmingham
- £18,720 - £21,000 a year
- Temporary
- Hybrid work
- Microsoft Office
- Master's degree
- IT
- Employee assistance programme
- Flexible schedule
Quick apply
Male Support Worker - Days | £12.71 Per Hour | Full-Time | Oldbury
Midway Care Group —Oldbury
- £12.71 an hour
- Weekend availability
- Care plans
- Free parking
- Employee assistance programme
Quick apply
7d
Rapid Response Support Worker
Active Care Group —Birmingham
- £30,000 a year
- Overtime
- Driving
- Travel
- Mentoring
Quick apply
Independent Sexual Violence Advocate (ISVA)
Rape & Sexual Violence Project —Birmingham
- £20,249 - £21,283 a year
- Part-time
- Experience working with children
- Bachelor's degree
- In-person
Quick apply
10d
Social Value Officer
Equans —Birmingham
- Full-time
- Travel
- Annual leave
- Employee assistance programme
Talent Acquisition & Onboarding Specialist
Instaloft LTD —Telford
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- Bachelor's degree
- Travel
- Annual leave
- Work from home
Quick apply
11d
Support Worker
non violentiam cic —Birmingham
- £13 - £18 an hour
- Part-time
- Experience working with children
- Driving
- Organisational skills
Quick apply
Proceedings Support Unit (PSU) Specialist
Independent Office for Police Conduct —Birmingham
- £41,878 a year
- Hybrid work
- Analysis skills
- Negotiation
- Time management
- Annual leave
- Employee assistance programme
1d
Housing Support Worker – Supported Exempt Accommodation
Elmfield Housing —Birmingham
- £26,325 a year
- Full-time
- Microsoft Office
- In-person
- Care plans
- Annual leave
Quick apply
People Manager
nGeneration —Tipton
- £37,500 - £40,000 a year
- Full-time
- Microsoft Excel
- Human resources
- IT
Quick apply
HR Generalist
nGeneration —Tipton
- £35,000 a year
- Full-time
- Microsoft Excel
- Human resources
Quick apply
STEM Engagement Specialist (Education Officer)
The Smallpeice Trust —Leamington Spa
- £27,000 a year
- Full-time
- Hybrid work
- Engineering
- Microsoft Office
- Project management
- Life insurance
Quick apply
Supported Living Case Worker (Full-Time)
Non Violentiam cic —Birmingham
- £13 - £16 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Referral programme
Quick apply
4d
Refugee and Migrant Adviser
Entraide (Mutual Aid) —Solihull
- £26,780 a year
- Full-time
- English
- Supervising experience
- Presentation skills
- Work from home
Quick apply
1d
Graduate Recruitment Coordinator
N & S Consultants Ltd —Birmingham
- £25,000 - £27,000 a year
- Full-time
- CRM software
- Customer service
- Business development
Quick apply
2d
Specialist Support Practitioner (Forensic / Complex Needs)
Step Forward Support —Birmingham
- £21 an hour
- Part-time
- Care experience
- Cooking
- In-person
- Paid training
Quick apply
Suicide Bereavement Support Worker / Counsellor
Rethink Mental Illness —Dudley
- £13,228.50 a year
- Part-time
- Childcare
- Experience working with children
- IT
- Annual leave
- Employee assistance programme
1d
People Coordinator
Head Office —Birmingham
- £26,000 - £29,000 a year
- Full-time
- Microsoft Outlook
- Human resources
- School
- Annual leave
- Employee discount
11d
Intelligence Analyst
NetWatch Global —Birmingham
- £24,697 a year
- Full-time
- Hybrid work
- English
- Bachelor's degree
- IT
- Store discount
- Health & wellbeing programme
Quick apply
8d

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Business Support and Customer Service Specialist

HERMEQ -
West Bromwich

Quick apply

Job details

Permanent | Full-time
Up to £30,000 a year
4 days ago

Qualifications

Microsoft Excel
Microsoft Outlook
Sales
Customer service
Microsoft Office
Organisational skills
Communication skills
Time management

Full job description

The Business Support Specialist is responsible for providing outstanding customer service while supporting the wider sales and operational teams. Acting as a key point of contact for customers, you will manage enquiries, process orders, resolve issues, coordinate deliveries and returns, and ensure every customer receives a professional and efficient service.

You will work closely with Sales, Operations, Manufacturing, Transport and Purchasing to ensure customers are kept informed and that any issues are resolved quickly and effectively.

Key Responsibilities

Customer Service

Deliver exceptional customer service across telephone, email and online enquiries.
Build strong relationships with customers through regular communication.
Handle customer queries professionally, providing timely and accurate information.
Manage customer complaints from initial enquiry through to resolution.
Liaise with internal departments to ensure customer issues are resolved quickly.
Keep customers updated throughout the order lifecycle, providing proactive communication regarding delays or changes.
Ensure every customer interaction reflects HERMEQ's high standards of service.

Order Management

Coordinate with Production, Transport and Purchasing to ensure orders are fulfilled on time.
Monitor customer orders through to delivery.
Manage returns, credits and replacement orders where required.
Raise and process return requests in line with company procedures.
Assist with delivery scheduling and customer collection requests.

Sales & Business Support

Customer Account Management

Work closely with customers to understand their requirements and provide suitable solutions.
Support key accounts by ensuring excellent service levels are maintained.

Internal Communication

Act as the link between Sales, Transport, Manufacturing, Warehouse and Purchasing.
Ensure all departments have accurate customer information.
Communicate delivery updates, stock issues and production delays.
Escalate urgent customer issues where appropriate.

Administration

Ensure company systems remain up to date.
Support continuous improvement initiatives across the department.

Key Skills & Experience

Essential

Previous experience within Customer Service, Business Support or Internal Sales.
Excellent communication skills, both written and verbal.
Strong organisational and time management skills.
Ability to multitask in a fast-paced environment.
Excellent attention to detail.
Confident using Microsoft Office, particularly Excel and Outlook.
Strong problem-solving skills with the ability to remain calm under pressure.
Professional and positive attitude.
Ability to work effectively as part of a team.

Hours of Work - Monday to Friday 8am until 5pm

Pay: Up to £30,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

support specialist jobs in sandwell, wmd

Business Support and Customer Service Specialist

Specialist Counsellor

Male Support Worker - Days | £12.71 Per Hour | Full-Time | Oldbury

Rapid Response Support Worker

Independent Sexual Violence Advocate (ISVA)

Social Value Officer

Talent Acquisition & Onboarding Specialist

Support Worker

Proceedings Support Unit (PSU) Specialist

Housing Support Worker – Supported Exempt Accommodation

People Manager

HR Generalist

STEM Engagement Specialist (Education Officer)

Supported Living Case Worker (Full-Time)

Refugee and Migrant Adviser

Graduate Recruitment Coordinator

Specialist Support Practitioner (Forensic / Complex Needs)

Suicide Bereavement Support Worker / Counsellor

People Coordinator

Intelligence Analyst

I want to receive the latest job alerts for support specialist in sandwell, wmd

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