Customer experience manager Work, Jobs in Sandwich, Ken (with Salaries)

Customer Relations Manager
Crystal Care Collection —Ramsgate
- £38,000 - £40,000 a year
- Weekend availability
- CRM software
- Training & development
- Marketing
- Referral programme
11d
Customer Relations Manager
Sandmere Care Home —Margate
- Up to £40,000 a year
- Full-time
- CRM software
- Business development
Quick apply
Charity Assistant - Retail department
Age Concern Sandwich —Sandwich
- £12.83 an hour
- Temporary
- Microsoft Word
- Microsoft Outlook
- Customer service
Quick apply
2d
Sales Administrator - Kent Region
Perrys Motor Sales Ltd —Broadstairs
- £28,000 a year
- Full-time
- Employee discount
4d
Sales Representative
Green Bulb Energy —Sandwich
- £30,000 a year
- Full-time
- Hybrid work
- Customer service
- English
- Travel
- Free parking
- Paid training
Quick apply
6d
Parts Advisor / Warranty Administrator (Ford)
Malcolm Waite Ltd —Sandwich
- Full-time
- Customer service
- In-person
- Communication skills
- Annual leave
Quick apply
12d
Warranty Administrator (Ford)
Malcolm Waite Ltd —Sandwich
- £29,000 a year
- Full-time
- Customer service
- In-person
- Communication skills
- Annual leave
Quick apply
12d
Sales Assistant at Tesco
The Entertainer at Tesco —Broadstairs
- £11.15 - £12.71 an hour
- Temporary
- Merchandising
Quick apply
Assistant Store Manager - Thanet
Footasylum —Broadstairs
- Customer service
- Human resources
- Recruiting
12d
Assistant Production Manager
Speciality Breads Ltd —Margate
- £30,000 a year
- Full-time
- Bakery
- Continuous improvement
- Human resources
- Health & wellbeing programme
- Referral programme
Quick apply
6d
Warehouse Section Leader
Thanet Earth —Birchington
- Full-time
- Continuous improvement
- In-person
- Training & development
- Free parking
- Health & wellbeing programme
Quick apply
2d
Store Manager Designate
Savers —Broadstairs
- £36,000 a year
- Weekend availability
- Customer service
- Driving
- Travel
- Employee assistance programme
- Sick pay
Quick apply
Visitor Assistant
English Heritage —Dover
- £12.90 an hour
- Weekend availability
- Customer service
- Employee assistance programme
- Employee discount
6d
Retail Team Leader Thanet Superstore
Cancer Research UK —Thanet
- Part-time
- Customer service
- Supervising experience
- Team management
- Employee discount
HR Case Manager - Field Based ( Nationwide travel)
Iceland —Broadstairs
- Full-time
- Databases
- Analysis skills
- Human resources
- Store discount
- Employee discount
Crematorium Assistant
WesterleighGroup —Barham
- From £26,842 a year
- Weekend availability
- Computer literacy
- Computer skills
- Free parking
- Employee discount
Customer Experience Manager
Citi Terrace —Canterbury
- Up to £14 an hour
- Part-time
- Spanish
- Customer service
- Data analysis skills
Quick apply
8d
Stores Operative
Instro Precision —Sandwich
- Full-time
- Computer literacy
- Maintenance
- Warehouse experience
- Profit sharing
Customer Operations Executive
Saga —Folkestone
- £25,750 a year
- Organisational skills
- Communication skills
- Time management
- Employee discount
Quick apply
4d
Senior Account Manager - Kent / South East
Yell —Canterbury
- £400,000 a year
- Full-time
- Business development
- Employee assistance programme
- Life insurance
2d

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customer experience manager jobs near sandwich, ken

Customer Relations Manager

Crystal Care Collection -
Ramsgate

Apply Now

Job details

Permanent | Full-time
£38,000 - £40,000 a year
11 days ago

Benefits

Referral programme

Qualifications

CRM software
Marketing campaign planning
Client engagement
Partnership building
Relationship management
Customer support
Customer interaction
Events management
Training & development
Networking
Business lead generation
Marketing

Full job description

Build Relationships That Change Lives

At Crystal Care Collection, we create luxury care homes where residents receive exceptional care and families find reassurance, trust and support at every stage of their journey.

We're looking for an enthusiastic and driven Customer Relations Manager to become the welcoming face of our home, helping prospective residents and their families navigate one of life's most important decisions while supporting occupancy growth and strengthening our presence within the local community.

This is an exciting opportunity for someone who thrives on building relationships, enjoys networking and has a passion for delivering outstanding customer experiences.

About the Role

As Customer Relations Manager, you'll lead all aspects of enquiry management and local marketing, guiding prospective residents from their first enquiry through to moving into their new home.

Working closely with the General Manager and wider team, you'll develop community partnerships, organise events, manage marketing initiatives and ensure every interaction reflects the warmth, professionalism and excellence that defines Crystal Care Collection.

You'll play a key role in growing occupancy while ensuring every family feels informed, supported and confident throughout their journey.

Key Responsibilities

Act as the primary point of contact for prospective residents and their families, providing guidance and support from initial enquiry through to admission.
Deliver engaging and personalised home tours, showcasing the exceptional environment and services available.
Develop and maintain strong relationships with local healthcare professionals, charities, community groups, schools and other referral partners.
Generate high-quality enquiries through networking, community engagement and local marketing initiatives.
Plan and host events within the home and represent Crystal Care Collection at external community events.
Maintain and develop an accurate database of prospective residents, delivering regular communications through newsletters and digital marketing.
Ensure all enquiries are managed promptly and professionally, maintaining detailed records within the CRM system.
Nurture every enquiry through the customer journey, identifying opportunities to convert interest into admissions.
Support respite-to-permanent resident conversions through ongoing engagement with residents and families.
Work with the marketing and PR teams to promote the home through social media, care home review platforms and local stories.
Ensure show suites and communal areas are presented to the highest standard to reflect the luxury environment.
Train and support colleagues to confidently handle enquiries and conduct home tours during evenings and weekends when required.
Develop and implement a local marketing plan aligned with occupancy targets and business objectives.

About You

We're looking for someone who:

Has previous experience in sales, marketing, customer relations or business development, ideally within health or social care.
Is an exceptional communicator with outstanding interpersonal skills.
Enjoys building relationships and establishing trust with families, professionals and colleagues.
Has a proactive, organised and results-driven approach.
Is confident networking and representing the organisation within the local community.
Can manage multiple priorities while delivering an exceptional customer experience.
Demonstrates professionalism, compassion and integrity in every interaction.
Shares our values of compassion, thoughtfulness, integrity and excellence.

Working Pattern

Monday - Friday
9:00am - 5:00pm
40 hours per week

Flexibility may occasionally be required to support evening or weekend events and home tours.

Salary

£38,000 - £40,000 per annum

What We Offer

Full induction training programme
Fully funded Blue Light Card
Fully funded Enhanced DBS check
Refer a Friend bonus scheme
Ongoing professional development and career progression opportunities
Supportive and collaborative leadership team
The opportunity to make a meaningful difference to residents and families every day
A rewarding role within a growing and forward-thinking organisation

Join Our Team

This is more than a sales role—it's an opportunity to help families make one of the most important decisions of their lives while showcasing the exceptional care and environment that Crystal Care Collection provides.

If you're passionate about people, thrive on building relationships and want to play a key role in the success of a luxury care home, we'd love to hear from you.

Apply today and help us welcome more residents into a place they can truly call home.

We are currently unable to offer sponsorship.

Our screening and recruitment process is conducted in line with Crystal Care Collection's Safeguarding Policy.

#IND4

Apply Now

Refine Your Search

customer experience manager jobs in sandwich, ken

Customer Relations Manager

Customer Relations Manager

Charity Assistant - Retail department

Sales Administrator - Kent Region

Sales Representative

Parts Advisor / Warranty Administrator (Ford)

Warranty Administrator (Ford)

Sales Assistant at Tesco

Assistant Store Manager - Thanet

Assistant Production Manager

Warehouse Section Leader

Store Manager Designate

Visitor Assistant

Retail Team Leader Thanet Superstore

HR Case Manager - Field Based ( Nationwide travel)

Crematorium Assistant

Customer Experience Manager

Stores Operative

Customer Operations Executive

Senior Account Manager - Kent / South East

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