Customer experience specialist Work, Jobs in Seething, Nfk (with Salaries)

Quality Assurance and Training Specialist
Acclaim UK —Norwich
- From £25,500 a year
- Full-time
- Microsoft Word
- Data analysis skills
- Microsoft Office
Quick apply
Underwriter - Commercial Lines
Glemham Underwriting —Norwich
- £40,000 - £55,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Organisational skills
- Annual leave
- Employee discount
Quick apply
7d
People Assistant
Norwich City Council —Norwich
- £29,540 - £32,061 a year
- Hybrid work
- Customer service
- Microsoft Office
- Organisational skills
- Annual leave
10d
Trainee Mortgage Advisor
Haysto —Norwich
- £25,774 - £34,000 a year
- Full-time
- In-person
Quick apply
Trainee Technician, National Windscreens NORWICH
National Windscreens —Norwich
- From £27,929 a year
- Full-time
- Hybrid work
- No experience needed
- Classroom experience
- Employee assistance programme
- Employee discount
4d
Case Manager
Haysto —Norwich
- £25,774 - £31,774 a year
- Full-time
- In-person
- Work from home
Quick apply
14d
Customer Support Advisor
Zest Car Rental —Dereham
- £28,000 a year
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
- Free parking
- Store discount
Quick apply
Field Sales Executive
Charity Link —Norwich
- £26,400 - £55,000 a year
- Full-time
- Sales
- Communication skills
- Annual leave
- Employee discount
Quick apply
Customer Service Adviser-Mortgages
Haysto —Norwich
- £25,774 - £31,000 a year
- Full-time
- In-person
Quick apply
14d
Service and Support Analyst
Norwich City Council —Norwich
- £29,540 - £32,061 a year
- Weekend availability
- Hybrid work
- Microsoft Outlook
- Customer service
- English
- Annual leave
Client Development Manager
NielsenIQ —Norwich
- £33,000 - £40,000 a year
- Full-time
- Sales
- English
- SQL
- Employee assistance programme
- Flexible schedule
Quick apply
Specialist: Full-Time, Part-Time, and Part-Time Temporary
Apple —Norwich
- Temporary
- Customer service
Sales & Customer Supervisor
Specialist Toughened Glass Ltd —Rackheath
- Up to £42,000 a year
- Full-time
- Sales
- Customer service
- Supervising experience
- Free parking
- Health & wellbeing programme
Quick apply
Pension Officer
Norfolk County Council —Norwich
- £26,000 - £34,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Customer service
- Employee discount
- Gym membership
2d
Product Line Specialist
Amcor —Beccles
- Full-time
- Microsoft Excel
- Sales
- Marketing
Recruitment Lead
Norwich City Council —Norwich
- £36,363 - £39,152 a year
- Hybrid work
- Management
- Microsoft Office
- Organisational skills
- Annual leave
10d
Executive Assistant
Pikl Insurance —Norwich
- Full-time
- Microsoft Outlook
- Microsoft Office
- Administrative experience
- Annual leave
- Employee discount
Quick apply
9d
Service Manager Assistant
Snelling Business Systems —Wymondham
- Up to £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
2h
Specialist Support Coach - Housing
Orbit Group —Norwich
- £29,000 - £32,137 a year
- Leadership
- Communication skills
9d
Service Charge Officer (Service Charge & Rent Officer)
Saffron Housing Trust —Norwich
- £41,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- English
1d

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customer experience specialist jobs near seething, nfk

Quality Assurance and Training Specialist

Acclaim UK -
Norwich

Quick apply

Job details

Full-time
From £25,500 a year

Benefits

Casual dress
On-site parking

Qualifications

Microsoft Word
Data analysis skills
Microsoft Office
Numeracy
Organisational skills
Computer skills

Full job description

The Role

As part of the Training, QA and Compliance team, you’ll be actively involved in both the onboarding and ongoing development of colleagues. From supporting new starter inductions to delivering tailored training and feedback sessions, you’ll help shape the learning journey across the organisation. You will coach and guide team members, identify development needs, and contribute to building a positive, high-performing learning culture.

With a strong eye (and ear) for detail, you will also be responsible for auditing calls and claims against defined matrices, ensuring that both competency and regulatory standards are consistently met. Your insights will play a key role in identifying trends, highlighting development areas, and driving improvements.

This role offers a fantastic opportunity to get hands-on with people development through a variety of activities, including:

Designing and delivering engaging training sessions, workshops, and inductions
Providing structured, constructive feedback to support individual growth
Coaching colleagues to improve performance and build confidence
Analysing quality and performance data to identify trends and training needs
Evaluating the effectiveness of learning interventions and driving continuous improvement in the department
Enhancing existing processes to improve both employee and customer outcomes

Alongside developing others, you’ll also have significant opportunities to grow your own skillset—expanding your experience in facilitation, coaching, data analysis, and learning design within a supportive and collaborative environment.

The role is Monday-Friday with working hours of 8.30am-5.00pm.

Responsibilities

· Complete quality audits for various areas of the business, including Claims and Complaints, by set deadlines.

· Assess call and claim handling against KPIs, best practice and our high customer service expectations.

· Analyse data to report on individual and department performance, including successes, areas of development, trends and risks appetite.

· Provide empathetic constructive feedback and coaching to support employee improvements.

· Design and deliver high quality and engaging training sessions and supporting materials, evaluating regularly to ensure these are as effective as possible

· Assist with maintaining training manuals, records of training and department processes.

· Stay up to date with departmental processes, FCA regulations and business needs to accurately assess performance against contemporary requirements.

Requirements

· Strong attention to detail and a high degree of accuracy in recording and reporting.

· Self-driven and proactive.

· Excellent planning and organisational skills.

· Excellent communicator, written and verbal.

· Relationship building skills.

· Focus on delivering results, meeting deadlines and contributing to team success.

· Basic understanding of the motor claims industry.

· Good numeracy and literacy skills.

Key Skills

· Demonstrate the company’s values and maintain professional conduct.

· Thrive in a busy environment, adapting quickly to change and successfully manage competing priorities.

· Analysis of data and identifying trends.

· Strong computer skills with experience in MS Office, particularly Word and Excel.

Pay: From £25,500.00 per year

Benefits:

Casual dress
On-site parking

Application question(s):

Do you have prior experience in training or quality auditing?

Work Location: In person

Quick apply

Refine Your Search

customer experience specialist jobs in seething, nfk

Quality Assurance and Training Specialist

Underwriter - Commercial Lines

People Assistant

Trainee Mortgage Advisor

Trainee Technician, National Windscreens NORWICH

Case Manager

Customer Support Advisor

Field Sales Executive

Customer Service Adviser-Mortgages

Service and Support Analyst

Client Development Manager

Specialist: Full-Time, Part-Time, and Part-Time Temporary

Sales & Customer Supervisor

Pension Officer

Product Line Specialist

Recruitment Lead

Executive Assistant

Service Manager Assistant

Specialist Support Coach - Housing

Service Charge Officer (Service Charge & Rent Officer)

I want to receive the latest job alerts for customer experience specialist in seething, nfk

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