Technical analyst Work, Jobs in Sefton, Msy (with Salaries)

IT Service Desk Analyst
M Group —Bootle
- Full-time
- Microsoft Word
- Communication skills
- Employee discount
4d
Data Engineer
Perch Group —Blackpool
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Work from home
- Life insurance
Quick apply
11d
Drainage GDMS/ CCTV Data Analyst
NRC WWS LTD —Birkenhead
- Full-time
- Microsoft Excel
- Data analysis skills
- Data entry
Quick apply
Implementation & Training Lead
Alfred H Knight Group —Liverpool
- Full-time
- Hybrid work
- Team management
- Travel
- Mentoring
- Employee assistance programme
Quick apply
Data & Reporting Analyst
Merlin Diesel Systems —Preston
- From £26,650 a year
- Full-time
- Maths
- Continuous improvement
- Organisational skills
- Sick pay
Quick apply
3d
Help-Desk support analyst (1st line)
Roman Catholic Archdiocese of Liverpool —Liverpool
- £27,000 a year
- Full-time
- Organisational skills
- In-person
- Communication skills
- Free parking
- Annual leave
Quick apply
Insights Analyst
Iceland —Deeside
- Full-time
- Merchandising
- Analysis skills
- SharePoint
Data Warehouse Developer
Perch Group —Blackpool
- £55,000 a year
- Full-time
- Hybrid work
- Health & wellbeing programme
- Work from home
Quick apply
11d
Quality & Process Improvement Analyst
HCA Healthcare UK —Prestatyn
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Analysis skills
- Employee discount
3d
Business Analyst
MerseyPoint Technology Ltd —Liverpool
- £3,588 - £4,660 a month
- Full-time
- Analysis skills
- In-person
Quick apply
Product Manager - Data Products
Forge Holiday Group Ltd —Chester
- £65,000 - £70,000 a year
- Full-time
- Hybrid work
- Product management
- AI
- Communication skills
Quick apply
Integration Tester
Iceland —Deeside
- Full-time
- Analysis skills
- Continuous improvement
- Mentoring
- Free parking
- Store discount
12d
Business Analyst
Iceland —Deeside
- Full-time
- Analysis skills
- Bachelor's degree
- APIs
- Free parking
- Store discount
Systems Support Analyst
The Granite Group —Liverpool
- Up to £30,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Flexible schedule
Quick apply
12d
Service Desk 1st Line IT Analyst
Amey Ltd —Liverpool
- Full-time
- Hybrid work
- Continuous improvement
- Employee discount
Quick apply
3d
Software/IT Support Analyst
Magic Square Technologies —Lytham St. Annes
- £27,500 - £43,000 a year
- Microsoft Powerpoint
- Engineering
- System design
Data and Information Analyst
University of Lancashire —Preston
- £35,608 - £41,064 a year
- Full-time
- Data analysis skills
- Databases
- University
- Annual leave
9d
Graduate Opportunity - Associate SAP Analyst
NewPrinces Group —Liverpool
- Microsoft Word
- IT
- Annual leave
- Life insurance
Analyst
Element Materials Technology —Deeside
- Laboratory experience
- Quality control
IT Applications Analyst
Forbes Solicitors —Preston
- Full-time
- Annual leave
- Employee discount

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IT Service Desk Analyst

M Group -
Bootle

Apply Now

Job details

Permanent | Full-time
4 days ago

Benefits

Company pension
Employee discount

Qualifications

Microsoft Word
Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
Ticket management
Microsoft Office Suite
ITIL
Technical support incident logging
Customer support
Customer interaction
Communication skills
Help desk

Full job description

Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.

IT Service Desk Analyst - Bootle, Liverpool (Office-based) - Full-time, Permanent (Monday-Friday, 37.5 hours per week)

Looking to build your career in IT? Whether you've gained hands-on experience in a Service Desk, Helpdesk, Customer Service environment, or recently completed an IT qualification and are ready for your first step into technical support, this could be the opportunity for you!

As an IT Service Desk Analyst, you'll be part of a supportive team in Bootle, Liverpool, providing first-line IT support, troubleshooting technical issues, installing software remotely, and helping customers resolve a wide range of IT challenges. If you're passionate about technology, enjoy problem-solving, and want to develop your skills in a fast-paced environment, we'd love to hear from you.

Join Telent's Network Services team and play a key role in delivering IT support services for critical infrastructure customers. This is an opportunity to develop your technical skills within a supportive team environment, providing first-line support, troubleshooting technical issues, and delivering excellent customer service.

What you'll do:

Provide first-line support for IT/ICT incidents and service requests.
Diagnose, resolve, or escalate technical and non-technical issues.
Act as the first point of contact via telephone, email, customer portals, and service management systems.
Log, update, and manage tickets accurately while working to agreed SLA and KPI targets.
Build strong customer relationships through professional communication and regular updates.
Coordinate with suppliers, vendors, and Field Engineers to support issue resolution.
Support service delivery activities including spare parts ordering and scheduling activities.

Who you are:

You are customer-focused, enjoy problem-solving, and have a genuine interest in technology. Whether you already have Service Desk / Helpdesk experience or are looking to build your IT career, you will naturally be motivated to learn, thrive in a fast-paced environment, and are confident communicating with customers over the phone and through digital channels.

Key Requirements:

Experience within a Helpdesk, Service Desk, Customer Service, or similar support environment.
Confidence handling inbound customer calls and managing multiple priorities.
Experience of 1st Line IT troubleshooting and fault resolution or similar.
Strong interest in IT systems, technology, and problem-solving.
Good working knowledge of Microsoft Office applications including Outlook, Teams, Word, and Excel.
Comfortable working to performance measures, SLAs, and KPIs.
ITIL awareness would be beneficial but is not essential.

What we offer:

At Telent, we’re committed to creating an inclusive culture where everyone feels valued, supported, and able to thrive. We welcome applicants from all backgrounds and encourage diverse perspectives across our teams.

The additional benefits with this role:

26 days holiday, plus public holidays, and the option to buy or sell days annually
Company pension scheme
A range of family friendly policies
Occupational health support and wellbeing portal
Discounts on Cinema, Restaurants and Shopping with the Telent Reward scheme.

We are guided by our values and behaviours:

Be Inclusive
Take Responsibility
Collaborate
Be Customer-focused

Join us and help deliver critical infrastructure projects that make a real difference.

It’s an exceptional time to be a part of M Group.

#TelentTS

Apply Now

Refine Your Search

technical analyst jobs in sefton, msy

IT Service Desk Analyst

Data Engineer

Drainage GDMS/ CCTV Data Analyst

Implementation & Training Lead

Data & Reporting Analyst

Help-Desk support analyst (1st line)

Insights Analyst

Data Warehouse Developer

Quality & Process Improvement Analyst

Business Analyst

Product Manager - Data Products

Integration Tester

Business Analyst

Systems Support Analyst

Service Desk 1st Line IT Analyst

Software/IT Support Analyst

Data and Information Analyst

Graduate Opportunity - Associate SAP Analyst

Analyst

IT Applications Analyst

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