Senior it engineer Work, Jobs in Shepshed, Lec (with Salaries)

End User IT Support Manager
Brush Group —Loughborough
- Hybrid work
- Organisational skills
- IT
- Employee assistance programme
- Life insurance
1d
Senior IT Systems Engineer
Blue Light Card —Leicester
- Hybrid work
- Continuous improvement
- Scripting
- SharePoint
1d
Senior IT Support Engineer
Kazzoo Ltd —Leicester
- £35,000 - £40,000 a year
- Azure
- Driving
- Mentoring
- Free parking
- Referral programme
Quick apply
IT Infrastructure Manager
Brush Group —Loughborough
- Hybrid work
- IT
- Employee assistance programme
- Life insurance
1d
Senior Software Development Engineer - Services
Capital One UK —Nottingham
- Full-time
- Hybrid work
- Java
- AWS
- APIs
Senior LV Engineer
M Group —Derby
- Overtime
- Hybrid work
- Mentoring
- Annual leave
- Employee assistance programme
Senior Technical Engineer
DHL —East Midlands Airport
- 8 hour shift
- Engineering
- English
- Project management
- Free parking
- Employee assistance programme
Senior Aero Repair Engineer
ALTEN —Derby
- Full-time
- Azure
- PMP
- Military
- Employee assistance programme
- Life insurance
Quick apply
20h
Senior Engineer (Rolls Royce)
Balfour Beatty —Derby
- Hybrid work
- Engineering
- Construction experience
- Leadership
- Annual leave
7d
Lead Software Development Engineer - Shared Platforms
Capital One UK —Nottingham
- Full-time
- Hybrid work
- Java
- AWS
- APIs
Senior Machines Design Engineer
The Manufacturing Technology Centre —Coventry
- £55,000 - £65,000 a year
- Full-time
- Hybrid work
- Engineering
- System design
- C++
- Work from home
Quick apply
Staff Software Engineer - Back End
Capital One UK —Nottingham
- Full-time
- Hybrid work
- Azure
- System design
- Java
Senior Software Engineer - FTC
Public Library of Science —Nottingham
- £65,000 - £142,000 a year
- Remote
- Computer Science
- Bachelor's degree
- Machine learning
- Annual leave
Senior Research Engineer - Systems Engineering
The Manufacturing Technology Centre —Coventry
- Full-time
- Hybrid work
- Assembly
- No degree
- Mentoring
Quick apply
Senior TechOps Generalist
Octopus Energy Group —Leicester
- £65,000 - £90,000 a year
- Full-time
- Hybrid work
- Scripting
- APIs
- IT
Quick apply
Senior Research Engineer (SRE)-Civil Nuclear Technology Transformation
The Manufacturing Technology Centre —Coventry
- £48,000 - £60,000 a year
- Full-time
- Engineering
- Project management
- No degree
Quick apply
Senior IT Infrastructure Engineer
Flint Bishop —Derby
- Weekend availability
- Azure
- Windows
- Scripting
- Employee discount
Quick apply
Lead Software Development Engineer - Services
Capital One UK —Nottingham
- Full-time
- Hybrid work
- Java
- AWS
- APIs
Senior Electrical Design Engineer
Brush Group —Loughborough
- Hybrid work
- Engineering
- Bachelor's degree
- Electrical Engineering
- Employee assistance programme
- Life insurance
1d
Senior Layout Integration Engineer
ASSYSTEM —Derby
- Full-time
- Hybrid work
- Engineering
- IT
- Leadership
- Annual leave
- Referral programme
Quick apply

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senior it engineer jobs near shepshed, lec

End User IT Support Manager

Brush Group -
Loughborough

Apply Now

Job details

Permanent
1 day ago

Benefits

Company pension
Employee assistance programme
Life insurance

Qualifications

Jira
Operations management
Organisational skills
ServiceNow
IT
Root cause analysis
Help desk

Full job description

About The Role

Why choose us?

BRUSH Group provides the energy solutions that help power our built world. From power transformers to switchgear and engineering solutions, for generations, the BRUSH brand has stood for engineering excellence.

We are committed to supporting the global effort for industrial decarbonisation and sustainable development and have set ambitious objectives to achieve our target of net zero greenhouse gas emissions by 2050.

What's the role?

The role is part of the BRUSH Group IT Operations function with purpose of the role to lead BRUSH’s IT End User Support Team, managing and coordinating the IT service desk and 1st/2nd line user support across all BRUSH.

The position leads a team of internal engineers, across multiple sites, alongside externally managed service providers (MSPs) whose day to day responsibilities include ensuring BRUSH delivers excellent end user IT services across all sites, specifically in areas such as IT Service Desk, end user 1st and 2nd line support (to triage, respond and resolve end user issues) and also support major incident management, service monitoring, change management, problem management.

Key Responsibilities:

Own the IT Service Desk platform ensuring it’s fit for purpose and provides the correct level of reporting on ticket and SLAs
Manage the day-to-day operation of the IT Service Desk, ensuring service requests and incidents are logged, prioritised, and resolved within agreed SLAs.
Monitor, track, and report on operational KPIs and SLAs, identifying performance bottlenecks and performing root cause analysis (RCA) for major incident remediations.
Champion ITIL best practices across incident, problem, request, and change management workflows to maintain business continuity.
Act as the senior escalation point for major incidents, coordinating technical resources and business communications.
Support defining the strategic direction for the IT end user support model and creation of a framework for end user support.
Lead, coach, and develop a team of Support engineers.
Own and continuously improve IT Service Management (ITSM) processes including incident, request, problem and major incident management.
Oversee multi-platform device governance, establishing standardised configurations across all BRUSH end user platforms / environments.

What are we looking for:

Experience (3 years) in a similar IT operational management role, with experience in a dedicated ITSM / helpdesk / end user support management position.
Proven background governing outsourced MSP agreements and enterprise vendor relations.
Strong knowledge of ITSM frameworks (ITIL v4 Foundation or higher preferred).
Familiarity with ITSM tooling (e.g. Jira, Manage engine, ServiceNow or similar).
Good understanding of infrastructure, networking, and end-user technologies sufficient to manage escalations. Flexibility to travel between BRUSH sites.
Ability to influence and drive change
Personally Effective – organisational skills, ability to prioritise and delegate.

What's in it for you?

Competitive salary
Holiday allowance starting at 26 days per annum plus bank holidays (pro rata for part time roles)
Flexible and Hybrid working options (role dependant)
Life insurance – 4 x annual salary
Enhanced Company Pension scheme
24/7 free and confidential Employee Assistance Programme
GP24 Service – Access to remote, private GP services 24/7, 365 days a year plus Second Medical Opinions.
BRUSHRewards – Discover plenty of ways to get more active and make great savings on everyday essentials as well as gifts for loved ones, holidays and special treats for yourself.
Family friendly policies including Enhanced Maternity/Paternity
Bike2work scheme
Long Service Awards
Developing our people is important to us - we support and encourage development by offering ongoing professional development and training.

About The Company

BRUSH Group provide agile and adaptive engineering solutions and products, including consultancy services, design, and project management as well as award-winning product technology, to a wide range of projects.

A chosen partner for national and regional power generation and distribution network operators, through innovation and a commitment to delivering solutions that address grid-resilience and drive system change, we support the global drive to net-zero, helping create a future-proof Infrastructure.

Apply Now

Refine Your Search

senior it engineer jobs in shepshed, lec

End User IT Support Manager

Senior IT Systems Engineer

Senior IT Support Engineer

IT Infrastructure Manager

Senior Software Development Engineer - Services

Senior LV Engineer

Senior Technical Engineer

Senior Aero Repair Engineer

Senior Engineer (Rolls Royce)

Lead Software Development Engineer - Shared Platforms

Senior Machines Design Engineer

Staff Software Engineer - Back End

Senior Software Engineer - FTC

Senior Research Engineer - Systems Engineering

Senior TechOps Generalist

Senior Research Engineer (SRE)-Civil Nuclear Technology Transformation

Senior IT Infrastructure Engineer

Lead Software Development Engineer - Services

Senior Electrical Design Engineer

Senior Layout Integration Engineer

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