Key team leader Work, Jobs in Shoreditch, Gtl (with Salaries)

Guest Services Manager
Rapport —London
- Up to £56,000 a year
- Full-time
- Management
- Human resources
- Guest services
- Employee assistance programme
1h
Hotel Duty Manager
The Marlin Hotel —London
- £28,000 a year
- Full-time
- Hotel
- Driving
- Front desk
- Referral programme
Quick apply
1h
Key Accounts Sales Support & Supply Chain / CSL Team leader
ADM —London
- Team management
- Business
- Communication skills
Plant Manager - Joinery (Visa Sponsorship Available for Successful Candidates)
Claytons (Aust) Pty Ltd —London
- £72,613 - £82,987 a year
- Full-time
- Customer service
- Warehouse experience
- IT
Quick apply
People Enablement Specialist
The Keyholding Company —London
- £40,000 - £45,000 a year
- Full-time
- Human resources
- AI
- Leadership
- Work from home
- Employee assistance programme
Quick apply
13d
Team Leader/Deputy Manager
Beacon Haven Ltd —London
- £40,000 a year
- Nights as needed
- Childcare
- Supervising experience
- Organisational skills
Quick apply
IPS Team Leader
Sovereign & Bale —London
- £40,505 - £49,527 a year
- Full-time
- Management
- Business development
- Travel
Quick apply
Regional Business Manager
Banning Dental Group —London
- Up to £60,000 a year
- Full-time
- Management
- Supervising experience
- Bachelor's degree
- Employee discount
Quick apply
Onsite Services Team Leader – Multiple BCU Locations
Metropolitan Police —Charing Cross
- £40,519 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
11d
Local Communications Officer – North London
Metropolitan Police —Enfield
- £40,519 a year
- Full-time
- English
- Communication skills
Retail Team Leader
Brindisa Ltd —London
- £32,260 a year
- Full-time
- Sales
- In-person
- Employee assistance programme
- Employee discount
Quick apply
1d
Team Lead - US Operations
Lendable —London
- Full-time
- Hybrid work
- Heavy lifting
- Analysis skills
- Supervising experience
- Work from home
- Referral programme
Local Communications Officer – South East London
Metropolitan Police —Lewisham
- £40,519 a year
- Full-time
- Communication skills
Customer Resolutions Team Manager
ArvatoConnect —Datchet
- £34,696 a year
- Full-time
- Hybrid work
- Microsoft Office
- Continuous improvement
- Financial services
9d
Local Communications Officer – Central London
Metropolitan Police —Hammersmith
- £40,519 a year
- Full-time
- Communication skills
Academy Operations Team Leader
Riverside Consultancy —Epsom
- £45,000 - £47,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- Communication skills
Quick apply
3d
Director of Key Accounts
APCOA PARKING (UK) LTD —Uxbridge
- £100,000 a year
- Full-time
- Hybrid work
- Contracts
- Leadership
- Communication skills
- Annual leave
- Employee discount
Quick apply
Team Leader (Nights)
The Orpheus Centre- SEN College —Godstone
- £28,700.48 a year
- Weekend availability
- Management
- Administrative experience
- Supervising experience
- Free parking
- Health & wellbeing programme
Quick apply
2d
Member Services Team Leader
Royal College of General Practitioners —London
- £41,788.54 a year
- Full-time
- Hybrid work
- Patient care
4d
Operations Manager – Retail Healthcare
Elior UK —Sidcup
- £57,000 a year
- Full-time
- Management
- Sales
- Customer service
Quick apply
8d

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Guest Services Manager

Rapport -
London

Apply Now

Job details

Permanent | Full-time
Up to £56,000 a year
1 hour ago

Benefits

Company pension
Employee assistance programme

Qualifications

Management
Human resources
Guest services
Communication skills

Full job description

We are looking for an experienced Guest Services Manager to join Rapport, supporting a prestigious multinational client in the professional services sector based in the heart of the city. This is an exciting opportunity to lead a high-performing Client Services operation across London and regional offices, ensuring the consistent delivery of exceptional guest and workplace experiences.

The successful candidate will provide leadership and support to teams across seven locations throughout the UK and Ireland, driving service excellence, operational efficiency, and strong client partnerships.

Type of contract: Full-time, Permanent

Hours: 40 per week (Monday – Friday, with flexibility as per business needs)

Salary: Up to £56,000 per annum

What will you get?

Financial freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
Secure your future: Benefit from a contributory pension scheme for a stable financial tomorrow.
Health matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
Thrive personally & professionally: Unlock endless learning and development opportunities to elevate your career!
Celebrate excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
Give back to community: Take one paid day off annually to support a cause you’re passionate about!

Main responsibilities

Build and maintain strong relationships with clients, guests, and key stakeholders, developing a clear understanding of their priorities, objectives, and business needs.
Lead, coach, and inspire a team of Rapport Ambassadors across multiple client locations, ensuring consistently high service standards.
Oversee the day-to-day operation, including team structure, rota management, health and safety compliance, budget control, reporting, service innovation, and people management activities.
Produce meaningful operational and service reports, providing insights and recommendations to support continuous improvement.
Monitor and manage operational costs effectively, identifying opportunities to drive efficiencies and deliver value.
Ensure service delivery consistently exceeds client and guest expectations across all locations.

The ideal candidate will

Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger together.
Have a minimum of two years' experience managing key stakeholder relationships, including clients, colleagues, and direct reports.
Possess a strong understanding of HR policies, procedures, and employee relations practices.
Be an experienced and motivational leader with a genuine passion for developing both teams and personal capability.
Demonstrate excellent financial awareness, commercial acumen, and communication skills.
Be highly organised, adaptable, and solutions-focused, with a commitment to delivering exceptional service.
Have outstanding interpersonal skills and the ability to influence, engage, and build credibility with stakeholders at all levels.
Remain calm and effective under pressure, using initiative, sound judgement, and a proactive approach to problem solving.

About us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at www.rapportservice.com.

Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.

Apply Now

Refine Your Search

key team leader jobs in shoreditch, gtl

Guest Services Manager

Hotel Duty Manager

Key Accounts Sales Support & Supply Chain / CSL Team leader

Plant Manager - Joinery (Visa Sponsorship Available for Successful Candidates)

People Enablement Specialist

Team Leader/Deputy Manager

IPS Team Leader

Regional Business Manager

Onsite Services Team Leader – Multiple BCU Locations

Local Communications Officer – North London

Retail Team Leader

Team Lead - US Operations

Local Communications Officer – South East London

Customer Resolutions Team Manager

Local Communications Officer – Central London

Academy Operations Team Leader

Director of Key Accounts

Team Leader (Nights)

Member Services Team Leader

Operations Manager – Retail Healthcare

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