Customer experience manager Work, Jobs in Sighthill/gorgie, Edh (with Salaries)

Customer Service & Fulfilment Manager
Walker Slater —Loanhead
- £33,000 - £38,000 a year
- Full-time
- Management
- English
- Supervising experience
Quick apply
11d
Office Manager
Culbertson Developments Ltd —Portobello
- £33,000 - £37,000 a year
- Full-time
- Microsoft Outlook
- Customer service
- Administrative experience
- Free parking
- Annual leave
Quick apply
14d
Customer Account Manager
Veolia Water Outsourcing Limited —Dunfermline
- £55,000 a year
- Analysis skills
- Team management
- Contracts
Quick apply
5d
Business Management Trainee
Open Alliances Group Ltd —Edinburgh
- £28,000 - £32,000 a year
- Full-time
- In-person
- Free parking
- Flexitime
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14d
Service Manager
Mercedes Benz of Edinburgh —Newbridge
- Up to £60,000 a year
- Full-time
- Recruiting
- Budgeting
- In-person
- Store discount
- Annual leave
Quick apply
7d
Client Services and Account Manager
Salah Creative & Digital Agency Ltd —Edinburgh
- £40,000 - £52,000 a year
- Full-time
- CRM software
- Business development
- No degree
- Health & wellbeing programme
- Flexitime
Quick apply
7h
Sales Assistant
Macron Retail UK —Edinburgh
- £12.71 an hour
- Part-time
- Sales
- Customer service
- Computer literacy
- Employee discount
Quick apply
E+ Customer Experience Manager
British Council —Edinburgh
- £30,839 a year
- Full-time
- Hybrid work
- English
- No degree
- Communication skills
Housekeeper & Property Manager
ZiZibreeZi Ltd —Edinburgh
- £30,000 - £45,000 a year
- Full-time
- Hospitality
- Cleaning
- In-person
- Free parking
Quick apply
Authorisations Caseworker
HM Revenue and Customs —Edinburgh
- £31,096 - £33,270 a year
- Part-time
- Hybrid work
- Presentation skills
- Work from home
1d
Store Manager - Edinburgh
Oak Furnitureland —Edinburgh
- £55,000 - £60,000 a year
- Weekend availability
- Customer service
- Training & development
- Retail management
- Free parking
- Employee assistance programme
Event support / Co-ordinator
Edinburgh Training & Conference Venue —Edinburgh
- From £13.45 an hour
- Full-time
- CRM software
- Google Suite
- Front desk
Quick apply
7d
Client Relations Manager
Nucleus Financial —Edinburgh
- £30,000 - £31,000 a year
- Full-time
- Hybrid work
- Financial services
- Annual leave
Quick apply
Customer Advisor
Boots —Edinburgh
- £16 an hour
- Part-time
- In-person
- Employee assistance programme
- Employee discount
Customer Account Manager
Evlo —Edinburgh
- Financial services
- Communication skills
- Employee discount
Quick apply
Store Supervisor
SGD Management Limited —Edinburgh
- £15.12 an hour
- 12 hour shift
- Supervising experience
- In-person
- Retail management
- Free parking
- Annual leave
Quick apply
10d
Barista
Starbucks —Edinburgh
- Weekend availability
- Customer service
- Cleaning
- Store discount
- Employee assistance programme
Helpdesk Adviser
Queen Margaret University —Edinburgh
- £25,249 - £31,236 a year
- Part-time
- University
- Organisational skills
- Communication skills
Sales Manager
Blachere Illumination UK Ltd —Glenrothes
- £38,000 a year
- Weekend availability
- Hybrid work
- CRM software
- Business development
- Travel
Quick apply
Warehouse Manager
Sephra Europe Ltd —Kirkcaldy
- £40,000 a year
- Full-time
- Forklift
- Continuous improvement
- Organisational skills
- Profit sharing
- Employee discount
Quick apply
5d

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Customer Service & Fulfilment Manager

Walker Slater
Loanhead

Quick apply

Job details

Full-time
£33,000 - £38,000 a year
11 days ago

Qualifications

Recruitment experience
Management
Operations management
Stakeholder collaboration
Multilingual
Mentoring junior staff
Internal department liaison
English
Complaint handling
Warehouse management
Supervising experience
Cost efficiency strategy
Continuous improvement
Continuous improvement cycles oversight
Team management
Recruiting
Organisational skills
Operational strategy development
Management reporting
Professional development mentoring
Customer interaction
Multidisciplinary collaboration
Training & development
Leadership
Communication skills
Supply chain customer service
Warehouse team management

Full job description

Position Overview:

As the Customer Service & Fulfilment Manager, you will be responsible for overseeing all aspects of customer service operations and order fulfilment to ensure timely and accurate delivery of products and services. You will play a critical role in enhancing customer satisfaction, maintaining strong customer relationships, and optimizing the efficiency of our fulfilment processes.

Responsibilities:

1 Customer Service Management:

Develop and implement customer service policies, procedures, and standards to ensure consistent and exceptional customer experiences.
Lead and supervise a team of customer service representatives, providing guidance, coaching, and training to ensure high-quality service delivery.
Handle escalated customer issues and complaints, resolving them effectively and ensuring customer satisfaction.
Monitor customer feedback and conduct regular assessments to identify areas for improvement and implement necessary corrective actions.

2 Order Fulfilment:

Oversee the end-to-end order fulfilment process, ensuring accuracy, efficiency, and timely delivery of products and services.
Collaborate with cross-functional teams, including warehouse, logistics, and inventory management, to optimize fulfilment processes and minimize order processing time.
Implement and maintain systems, tools, and technologies to streamline order tracking, inventory management, and reporting.
Monitor order status, track shipments, and resolve any issues or delays to meet customer expectations.

3 Performance Analysis and Improvement:

Define key performance indicators (KPIs) and metrics to measure customer service and fulfilment performance.
Conduct regular analysis of operational data to identify trends, areas for improvement, and potential bottlenecks.
Develop and execute strategies to optimize customer service and fulfilment operations, increase efficiency, and reduce costs.
Collaborate with relevant stakeholders to implement process improvements and automation initiatives to enhance overall productivity.

4 Team Leadership and Development:

Build and lead a high-performing customer service and fulfilment team, fostering a culture of collaboration, continuous learning, and excellence.
Identify training and development needs, provide coaching and mentoring, and promote professional growth opportunities for team members.
Manage the HR folder for the CS and Fulfilment Teams.

Skills and ExperienceEssential

Previous experience in a customer service, order fulfilment, warehouse or ecommerce environment.
Experience supervising or managing a team, including allocating workloads, providing feedback and supporting performance.
Strong customer service skills, with experience handling complaints and resolving complex or escalated issues.
Good understanding of order processing, stock management, dispatch, returns and delivery procedures.
Strong organisational skills and the ability to manage competing priorities in a busy environment.
Confident using customer service, order management, ecommerce and reporting systems.
Ability to review operational data, identify problems and implement practical improvements.
Clear written and verbal communication skills.
Good attention to detail and a strong focus on accuracy.
Ability to work effectively with colleagues across different departments.

Desirable

Experience working in ecommerce, retail, fashion or a similar product-based business.
Experience using CRM, warehouse management, ecommerce or shipping platforms.
Experience producing and reviewing customer service or fulfilment performance reports.
Experience supporting recruitment, training, absence management, probation reviews or other people-management processes.
Knowledge of domestic and international shipping, customs documentation and courier requirements.

Personal Attributes

Calm and professional when dealing with pressure or difficult situations.
Approachable and supportive, while able to set clear expectations.
Proactive in identifying and resolving problems.
Comfortable taking responsibility and making day-to-day operational decisions.
Collaborative, practical and focused on delivering a consistently high standard of service.

Pay: £33,000.00-£38,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

customer experience manager jobs in sighthill/gorgie, edh

Customer Service & Fulfilment Manager

Office Manager

Customer Account Manager

Business Management Trainee

Service Manager

Client Services and Account Manager

Sales Assistant

E+ Customer Experience Manager

Housekeeper & Property Manager

Authorisations Caseworker

Store Manager - Edinburgh

Event support / Co-ordinator

Client Relations Manager

Customer Advisor

Customer Account Manager

Store Supervisor

Barista

Helpdesk Adviser

Sales Manager

Warehouse Manager

I want to receive the latest job alerts for customer experience manager in sighthill/gorgie, edh

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