Senior director Work, Jobs in Solihull (with Salaries)

Director of Customer Operations
Bookings & Reservations Group Ltd —Birmingham
- £65,000 - £105,000 a year
- Full-time
- Hospitality
- Customer service
- Bachelor's degree
- Health & wellbeing programme
- Language training provided
Quick apply
11d
Managing Director
Executive —Solihull
- Full-time
- Analysis skills
- Leadership
- Time management
- Free parking
- Annual leave
Quick apply
Operations Director
Spire Healthcare —Birmingham
- Full-time
- Free parking
- Annual leave
5d
Head of Area
Rethink Mental Illness —Birmingham
- £45,284 - £54,942 a year
- Full-time
- Continuous improvement
- Travel
- Contracts
- Annual leave
- Employee assistance programme
7d
Director of DDaT
VisitBritain/VisitEngland —Birmingham
- £125,000 - £135,000 a year
- Full-time
- Presentation skills
- Annual leave
- Employee discount
Trade Operations Director
Manna Jaya Global Trade Ltd —Birmingham
- £74,000 - £104,000 a year
- Full-time
- Bachelor's degree
- In-person
- Business
- Health & wellbeing programme
Quick apply
4d
AECOM Advisory - Senior Director (Defence)
AECOM —Birmingham
- Full-time
- Hybrid work
- Management
- Business development
- Bachelor's degree
Open Art Application - Senior, Lead and Director
Rebellion —Warwick
- Full-time
- Hybrid work
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Lead Consultant
Adept Care Consultancy —Hinckley
- £50,000 a year
- Full-time
- Analysis skills
- Presentation skills
- Organisational skills
Quick apply
8d
Head of Installations and Planning
Athena Worksuface Fabrications Ltd —Worcester
- £55,000 - £60,000 a year
- Full-time
- Management
- Supervising experience
- Bachelor's degree
- Free parking
- Sick pay
Quick apply
11d
AECOM Advisory - Senior Director
AECOM —Birmingham
- Full-time
- Hybrid work
- Management
- Business development
- Bachelor's degree
Director of Assessment Integrity and Innovation
Ofqual (Office of Qualifications and Examinations Regulation) —Whoberley
- £81,000 a year
- Part-time
- Presentation skills
- Free parking
- Annual leave
11d
Senior Strategic Procurement Manager
NP Aerospace Limited —Coventry
- From £70,000 a year
- Full-time
- ERP systems
- Agile
- AI
- Annual leave
- Flexible schedule
Director (External Engagement) – Sir Peter Rigby Digital Futures Institute (DFI)
Aston University —Birmingham
- £67,280 - £104,712 a year
- Full-time
- Hybrid work
- University
- Annual leave
Management Consulting Director
WIN Consulting Group Ltd —Birmingham
- £89,000 - £102,000 a year
- Full-time
- Bachelor's degree
- Business
- Leadership
- Health & wellbeing programme
Quick apply
3d
Travel Consultant
Trailfinders —Solihull
- £44,000 - £49,000 a year
- Sales
Director, Operations
Thermo Fisher Scientific —Birmingham
- Full-time
- Master's degree
- Analysis skills
- Bachelor's degree
Deputy Director for Transnational Education
Aston University —Birmingham
- £58,225 - £67,468 a year
- Full-time
- University
- Leadership
- Annual leave
Operational and Projects Senior Executive
Gowling WLG —Birmingham
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Administrative experience
- Annual leave
Senior Land Acquisition Manager - Housebuilding
untypical —Solihull
- Employee assistance programme

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Director of Customer Operations

Bookings & Reservations Group Ltd
Birmingham

Quick apply

Job details

Permanent | Full-time
£65,000 - £105,000 a year
11 days ago

Benefits

Health & wellbeing programme
Employee mentoring programme
Company pension
Language training provided
Company events

Qualifications

Hospitality
Customer service
Sustainable business
Bachelor's degree
Business
Leadership
Communication skills

Full job description

About the Role

Bookings & Reservations Group Ltd operates within the booking management, reservations support, customer service, and service operations sector, helping customers and business clients manage enquiries, bookings, updates, and service requests efficiently. We are seeking a Director of Customer Operations to lead customer service strategy, oversee reservations operations, and improve overall service performance.

Why Join Us?

Senior Leadership Opportunity
Lead customer operations and contribute to the long-term direction of a growing UK-based service organisation.

Competitive Compensation
Receive a realistic and competitive annual salary aligned with senior customer operations roles in Birmingham.

Professional Service Environment
Work in a structured setting that values customer satisfaction, operational excellence, communication, and performance.

Meaningful Business Impact
Help improve customer experience, strengthen service standards, and support sustainable business growth.

Key Responsibilities

Lead customer operations, reservations support, and service delivery activities
Oversee customer service teams, booking workflows, performance targets, and service standards
Develop strategies to improve response times, booking accuracy, and customer satisfaction
Monitor service reports, customer feedback, operational risks, and improvement opportunities
Coordinate with suppliers, partners, internal teams, and business stakeholders
Support staff development, leadership training, and workflow improvements
Prepare senior-level reports and recommendations for business leadership

What We Are Looking For

Experience

Strong experience in customer operations, reservations management, service delivery, hospitality, travel services, or contact centre leadership
Previous senior management or department-level leadership experience is preferred
Experience working in a UK-based customer service, booking, travel, or hospitality environment is an advantage

Skills

Customer operations leadership
Reservations and booking workflow management
Service performance and customer experience improvement
Team leadership and staff development
Strong communication, planning, and decision-making skills

Education

Bachelor’s degree in Business Administration, Hospitality Management, Travel Management, Operations, Communications, or a related field
Professional certifications in customer experience, service management, operations leadership, or project management are an advantage

Pay: £65,000.00-£105,000.00 per year

Benefits:

Company events
Company pension
Employee mentoring programme
Health & wellbeing programme
Language training provided

Work Location: In person

Quick apply

Refine Your Search

senior director jobs in solihull

Director of Customer Operations

Managing Director

Operations Director

Head of Area

Director of DDaT

Trade Operations Director

AECOM Advisory - Senior Director (Defence)

Open Art Application - Senior, Lead and Director

Lead Consultant

Head of Installations and Planning

AECOM Advisory - Senior Director

Director of Assessment Integrity and Innovation

Senior Strategic Procurement Manager

Director (External Engagement) – Sir Peter Rigby Digital Futures Institute (DFI)

Management Consulting Director

Travel Consultant

Director, Operations

Deputy Director for Transnational Education

Operational and Projects Senior Executive

Senior Land Acquisition Manager - Housebuilding

I want to receive the latest job alerts for senior director in solihull

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