Service engineer Work, Jobs in South Croydon, Eng (with Salaries)

Helpdesk Technician (1st line)
Cygnet IT Services CIC —Wallington
- £27,000 - £27,500 a year
- Full-time
- Software troubleshooting
- Customer service
- In-person
Quick apply
10d
Field Service Engineer (Bromley)
Petroassist UK Limited —Bromley
- Up to £38,000 a year
- Overtime
- Customer service
- Maintenance
- Mechanical knowledge
Quick apply
13d
Pump Service Engineer
Waste Water Solutions Ltd —Potters Bar
- From £100,000 a year
- Overtime
- Maintenance
- Electrical experience
- Plumbing
- Annual leave
Quick apply
First Line Support Engineer
British Transport Police —London
- £39,871.93 a year
- Full-time
- Computer Science
- Bachelor's degree
- AI
- Annual leave
- Gym membership
Quick apply
9d
BEMS Service Engineer
Imperium Building Systems Limited —Carshalton
- £35,000 - £55,000 a year
- Full-time
- HVAC
- Computer networking
Quick apply
IT Support Analyst
Trainline —London
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Maintenance
Engineer
Elis —Camberwell
- £45,000 - £47,000 a year
- Call to connect
- Schematics
- Microsoft Office
- Continuous improvement
- Employee assistance programme
IT 2nd Line Service & Support Engineer
LSEC —London
- £27,597 - £32,795 a year
- University
- Continuous improvement
- Mentoring
- Annual leave
- Employee assistance programme
9d
MPS Field Engineer
Commercial —South East London
- £36,000 - £39,000 a year
- Full-time
- IT
- In-person
- Employee assistance programme
Quick apply
IT Support Engineer
SMG Business Solutions Ltd —East London
- £31,000 - £35,000 a year
- Full-time
- Windows
- Microsoft Office
- Analysis skills
Quick apply
5d
Handyperson
OCS Group —London
- Monday to Friday
- Remote
- Carpentry
- Maintenance
Quick apply
Level 2 - IT Support Consultant
Fuse Technology Pty Ltd —London
- £40,000 - £45,000 a year
- Full-time
- Azure
- Software troubleshooting
- Microsoft Office
Quick apply
3d
Service Engineer
Microsoft —London
- £58,200 - £97,600 a year
- Weekend availability
- Azure
- Computer Science
- Engineering
1d
Systems Engineer
Abacode —London
- Full-time
- Microsoft Outlook
- Customer service
- Windows
Service Desk Engineer
RFA —London
- Azure
- Computer Science
- Customer service
8d
Service Engineer – Mechanical
Global Fire & Security Systems LTD —Croydon
- Overtime
- Maintenance
- Referral programme
EUC Engineer
CGI —London
- Full-time
- Customer service
- Windows
- IT
Quick apply
Workshop Service Engineer - Palfinger cranes
Palfinger UK (part of the T H White Group) —London
- Up to £45,760 a year
- Weekend availability
- In-person
- Store discount
- Employee discount
Quick apply
Field Based Calibration Engineer
Seal Calibration Limited —London
- £34,000 - £41,000 a year
- Full-time
- Customer service
- Laboratory experience
- English
Quick apply
Systems Engineer
Thrive —London
- Full-time
- Microsoft Outlook
- Customer service
- Windows

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Helpdesk Technician (1st line)

Cygnet IT Services CIC
Wallington

Quick apply

Job details

Permanent | Full-time
£27,000 - £27,500 a year
10 days ago

Qualifications

Software troubleshooting
Customer service
Technical support
IT support
Help desk

Full job description

Job summary

The Helpdesk Technician will provide 1st line support and act as the first point of contact for our customers, logging and triaging support requests & incidents as well as administering our helpdesk to help ensure that SLAs are met, support tickets are progressed, records are updated and customers are kept up to date.

As a member of the IT Support team you will be expected to build-up and maintain a good level of knowledge across Cygnet’s Services and demonstrate this when dealing with issues affecting our customers.

Role and responsibilities

Act as the first point of contact for all support requests & incidents.
Ensure all support requests & incidents are logged correctly whilst following the appropriate processes and procedures.
Perform the initial triage of support requests & incidents, resolving tickets where possible.
Assign or escalate tickets to an appropriate member of the Cygnet team where necessary.
Monitor tickets and ensure they are actioned to meet the Service Level Agreements.
Ensure tickets that are waiting customer or 3rd-party feedback are followed up and updated.
Monitor the progress of tickets for the technical services team and identify tickets that are stale or require action.
Ensure customers have relevant and concise feedback when working on their requests.
Ensure Service Desk resolutions are updated with relevant and concise information when each request is completed.
Update / create knowledge base articles when appropriate.
To work on tasks in priority order.
Carry out remote fault diagnosis, rectifying faults where possible, escalating to senior staff or arranging third party maintenance or support.
Be proactive in identifying potential improvements in processes and systems and report these to your line manager.
Work closely with other team members providing support where needed as and when requested.
Build and maintain customer & engineer documentation.
Take reasonable actions to ensure data and hardware is secure from unlawful attacks.
Ensure your knowledge of all company information is up to date.
Help create a friendly support team that is respected and trusted by all customers.
Maintain and improve your skillset with up-to-date date knowledge of current server, cloud, desktop and mobile operating systems.
Undertake administrative functions in supporting the Cygnet technical service portfolio, for example: user management, records management, backup and recovery.
Ensure all activities are undertaken in compliance with Health and Safety policy, equal opportunities policy and other policies and procedures that are provided.
Attend customer sites if required to assist with rectifying faults and installation of new equipment.

Pay: £27,000.00-£27,500.00 per year

Experience:

Service Desk: 1 year (preferred)

Work Location: In person

Quick apply

Refine Your Search

service engineer jobs in south croydon, eng

Helpdesk Technician (1st line)

Field Service Engineer (Bromley)

Pump Service Engineer

First Line Support Engineer

BEMS Service Engineer

IT Support Analyst

Engineer

IT 2nd Line Service & Support Engineer

MPS Field Engineer

IT Support Engineer

Handyperson

Level 2 - IT Support Consultant

Service Engineer

Systems Engineer

Service Desk Engineer

Service Engineer – Mechanical

EUC Engineer

Workshop Service Engineer - Palfinger cranes

Field Based Calibration Engineer

Systems Engineer

I want to receive the latest job alerts for service engineer in south croydon, eng

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