Product support Work, Jobs in South London, Gtl (with Salaries)

Customer Success Supervisor
Wholegood —London
- £27,000 - £35,000 a year
- Weekend availability
- CRM software
- Management
- Customer service
Quick apply
Sales Assistant
Barker Shoes Limited —London
- £12.71 an hour
- Full-time
- Customer service
- English
- Microsoft Office
- Store discount
- Employee discount
Quick apply
Assistant Customer Service Manager
Return on Investment Ltd —Walton-on-Thames
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- In-person
- Annual leave
- Gym membership
Quick apply
Marketing Graduate Trainee
Infopro Digital Services Limited —London
- Full-time
- Hybrid work
- Marketing
- English
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
Quality Assurance Rater - English (United Kingdom)
TELUS Digital —London
- £17.40 an hour
- English
- Analysis skills
- Machine learning
Part-Time/Full-time Marketing & Operations Coordinator
Jazz Trading (London) Limited —London
- £12.71 - £14.00 an hour
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Flexitime
Quick apply
11d
Credit Controller
Wrapology Internationa —London
- £24,420.00 - £41,107.27 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Free parking
Quick apply
12d
Technical Provisioning & Support Specialist
Danescroft Solutions —London
- £25,000 - £30,000 a year
- Full-time
- Software troubleshooting
- Customer service
- IT
Quick apply
13d
Plant Manager - Joinery (Visa Sponsorship Available for Successful Candidates)
Claytons (Aust) Pty Ltd —London
- £72,613 - £82,987 a year
- Full-time
- Customer service
- Warehouse experience
- IT
Quick apply
People Enablement Specialist
The Keyholding Company —London
- £40,000 - £45,000 a year
- Full-time
- Human resources
- AI
- Leadership
- Work from home
- Employee assistance programme
Quick apply
Assistant Flower Store Manager - Retail Operations
Neill Strain Floral Couture —Knightsbridge
- Full-time
- Management
- Customer service
- English
- Store discount
- Health & wellbeing programme
Quick apply
7d
Office Coordinator (f/m/d)
EnBW UK Ltd —London
- Hybrid work
- Microsoft Office
- Organisational skills
- Communication skills
Events Sales Representative
Aura —London
- £28,000 - £35,000 a year
- Full-time
- Hospitality
- Sales
- Customer service
Quick apply
Credit Controller
TLMC Ltd —London
- £33,000 - £36,000 a year
- Full-time
- Accounting
- In-person
- Annual leave
Quick apply
8d
Team Member - Operations & Social Media Live Streams
Banana Trading Ltd —Watford
- £13 - £15 an hour
- Weekend availability
- Sales
- Social media management
- Warehouse experience
- Employee discount
Quick apply
13d
ZARA HOME STOCKROOM SUPERVISOR KINGS ROAD
INDITEX —London
- Weekend availability
- Supervising experience
- Leadership
- Time management
Quick apply
Responsibility Specialist
Vivienne Westwood —London
- £30,000 - £35,000 a year
- Hybrid work
- Analysis skills
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Data Operations Analyst
Janus Henderson —London
- Hybrid work
- SQL
- Analysis skills
- Bachelor's degree
13d
Intelligence Researcher - Counter Terrorism Policing
Metropolitan Police —London
- £33,219 - £36,228 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- IT
14d
Project Coordinator/ Showroom assistant
Delia —South West London
- £24,420.00 - £41,605.30 a year
- Full-time
- CAD
- Organisational skills
- In-person
Quick apply

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product support jobs near south london, gtl

Customer Success Supervisor

Wholegood -
London

Quick apply

Job details

Full-time
£27,000 - £35,000 a year

Qualifications

CRM software
Management
Customer service
Logistics
Analysis skills
Supervising experience
Organisational skills
Customer support
HubSpot
Account management
Leadership
Communication skills

Full job description

Overview

We are seeking a dynamic and experienced Customer Success Supervisor to lead and support our Customer Success team. The successful candidate will play a key role in ensuring exceptional customer satisfaction, overseeing daily customer service operations, and driving continuous improvement across customer support processes.

This role requires a proactive and organised individual with strong leadership, communication, and analytical skills. The Customer Success Supervisor will work closely with Sales, Purchasing, Operations, and Logistics teams to ensure a seamless customer experience while supporting business growth and operational excellence.

Responsibilities

Lead, motivate, and supervise the Customer Success team to deliver outstanding service standards.
Assist in the training, development, and performance management of new and existing team members.
Manage customer enquiries, escalations, complaints, and supplier queries, ensuring timely and effective resolution.
Monitor customer satisfaction levels and implement initiatives to enhance customer retention and service quality.
Analyse customer feedback, sales trends, and operational data to identify opportunities for improvement.
Prepare sales, credit, and performance reports by collecting and analysing relevant information.
Coordinate with Sales, Purchasing, Operations, Logistics, and other departments to ensure the smooth delivery of products and services.
Build and maintain strong customer relationships in partnership with the Commercial Director and Sales team.
Manage customer orders accurately through internal systems, ensuring all orders are processed and allocated efficiently.
Process and monitor credit claims, credit notes, sample deliveries, and collections, escalating issues where necessary.
Ensure all customer and supplier complaints are logged and managed appropriately.
Monitor team performance and key performance indicators (KPIs), providing regular feedback and coaching to support professional development.
Attend management meetings on behalf of the Customer Success Manager when required.
Support sales growth through upselling opportunities and proactive customer engagement.
Maintain accurate records and documentation, including proof of deliveries and audit-related information.
Foster a collaborative team environment that promotes accountability, innovation, and continuous learning.
Work alternate weekends as part of a rotational schedule with the rest of the team, to ensure customer support coverage over weekends.

Experience

Proven supervisory experience within a Customer Service, Customer Success, Account Management, or Client Support environment.
Strong leadership and people management skills with the ability to motivate and develop high-performing teams.
Excellent communication skills, both written and verbal.
Strong analytical and numerical skills with the ability to interpret data and provide actionable insights.
Experience managing customer relationships across multiple communication channels, including telephone, email, and CRM systems.
Experience using CRM and order management systems such as HubSpot, Cin7, or similar platforms is highly desirable.
Strong organisational skills with the ability to prioritise workloads and manage multiple tasks in a fast-paced environment.
Ability to work collaboratively across departments and build effective working relationships.
A proactive approach with a positive, can-do attitude and a strong commitment to delivering exceptional customer service.
Previous experience within the fresh produce, food wholesale, FMCG, or distribution sectors would be advantageous.

If you're looking for your next challenge and want to join a supportive, ambitious, and customer-focused team, we'd love to hear from you.

Apply now – we can't wait to meet you!

Pay: £27,000.00-£35,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

product support jobs in south london, gtl

Customer Success Supervisor

Sales Assistant

Assistant Customer Service Manager

Marketing Graduate Trainee

Quality Assurance Rater - English (United Kingdom)

Part-Time/Full-time Marketing & Operations Coordinator

Credit Controller

Technical Provisioning & Support Specialist

Plant Manager - Joinery (Visa Sponsorship Available for Successful Candidates)

People Enablement Specialist

Assistant Flower Store Manager - Retail Operations

Office Coordinator (f/m/d)

Events Sales Representative

Credit Controller

Team Member - Operations & Social Media Live Streams

ZARA HOME STOCKROOM SUPERVISOR KINGS ROAD

Responsibility Specialist

Data Operations Analyst

Intelligence Researcher - Counter Terrorism Policing

Project Coordinator/ Showroom assistant

I want to receive the latest job alerts for product support in south london, gtl

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