Housing officer Work, Jobs in South Ockendon, Ess (with Salaries)

Client Resident Liaison Officer - Social Housing
Sureserve —Dartford
- £28,000 - £32,000 a year
- Microsoft Outlook
- Microsoft Office
- Administrative experience
- Annual leave
- Employee assistance programme
Quick apply
4d
Voids & Relets Officer
Caridon Property —Croydon
- £28,000 - £32,000 a year
- Full-time
- Customer service
- Microsoft Office
- Travel
- Annual leave
- Life insurance
Quick apply
Neighbourhood Housing Officer
Gravesham Borough Council —Gravesend
- £28,988 - £38,957 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Senior Housing Allocations Officer
Gravesham Borough Council —Gravesend
- £37,028 - £41,746 a year
- Full-time
- Hybrid work
- IT
- Free parking
- Annual leave
11d
Housing Officer (Income)
Gravesham Borough Council —Gravesend
- £26,793 - £34,089 a year
- Full-time
- Hybrid work
- Communication skills
- Free parking
- Annual leave
Support and Progression Officer
Centrepoint —Romford
- £29,849.40 - £34,475.00 a year
- Weekend availability
- Communication skills
- Annual leave
Quick apply
6d
Housing Officer
Sandra Davidson Estate Agents —Ilford
- £25,000 - £35,000 a year
- Full-time
- CRM software
- Driving
- Organisational skills
Quick apply
12d
Support Worker for Homeless Services
CHESS Homeless —Chelmsford
- £26,500 - £27,474 a year
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health & wellbeing programme
Quick apply
9d
Trainee or Certificated Enforcement Agent
High Court Enforcement Group —London
- Up to £60,000 a year
- Weekend availability
- Travel
- Leadership
- Negotiation
- Health & wellbeing programme
- Annual leave
Quick apply
Tenancy Sustainment Officer
Southern Housing —Sittingbourne
- £36,376 a year
- Part-time
- Customer service
- In-person
- Communication skills
- Annual leave
4d
Technical Licensing Officer (Grade D) - Housing
Civic Recruitment Limited —Thurrock
- £22.58 an hour
- Temporary
- Customer service
- English
- Microsoft Office
Quick apply
10d
Housing Improvement Officer
Gravesham Borough Council —Gravesend
- £37,028 - £38,957 a year
- Full-time
- Hybrid work
- Business
- Free parking
- Annual leave
5d
Scheme Housing Officer
Southern Housing —Chatham
- £33,462 a year
- Full-time
- Customer service
- Driving
- In-person
- Annual leave
4d
Investigation Officer
Peabody —London
- £44,419 a year
- Hybrid work
- Analysis skills
- Travel
- IT
- Annual leave
8d
Resident Liaison Officer
Kier Group —Rainham
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Customer service
- Administrative experience
- Flexible schedule
Welfare Advice Officer
Pinnacle Group —London
- £36,000 - £40,000 a year
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Organised Immigration Crime (OIC) Investigator
National Crime Agency —Gillingham
- £25.28 - £50.56 an hour
- Overtime
- Hybrid work
- English
- Analysis skills
- Presentation skills
- Annual leave
2d
Senior Housing Income Officer
L&Q —London
- £37,451 a year
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Negotiation
- Annual leave
- Employee assistance programme
10d
Resident Liaison Officer
Sutton Housing Society —Sutton
- £17,649 a year
- Part-time
- Microsoft Office
- Driving
- In-person
- Annual leave
- Work from home
Quick apply
9d
Housing Solutions Officer (Homelessness)
Broxbourne Council —Cheshunt
- £37,017.76 - £40,115.40 a year
- Full-time
- English
- Analysis skills
- Communication skills
- Employee assistance programme
- Employee discount

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Client Resident Liaison Officer - Social Housing

Sureserve -
Dartford

Quick apply

Job details

£28,000 - £32,000 a year
4 days ago

Benefits

Annual leave
Company pension
Employee assistance programme
Employee discount
Enhanced paternity leave

Qualifications

Microsoft Outlook
Microsoft Office
Administrative experience
Organisational skills
Communication skills

Full job description

The Sureserve Group of businesses provides market-leading compliance and energy services across the UK, with 4000 employees working from over 20 offices.

Sureserve Compliance South, delivers heating services within the social housing sector across London & the South East. We support our clients across domestic gas, commercial gas, renewables, and electrical services. We are London’s largest, most successful gas contractor, focusing on long-term contracts with our clients to offer our staff job security and progression opportunities.

Role

The role of our Client Resident Liaison Officer is to act as the main point of contact for our client and be a customer contact for compliance, relevant queries, complaints, and complex issues. The role also involves daily administration/client reporting and will be a split role. 2/3 days will be based in Dartford head office. 2/3 days at the clients office in Kensington and Chelsea.

Act as the main point of contact for escalated calls from Customer Service Agents
Work closely with operations/managers and liaise with customer to ensure smooth resolution of any complex issues, maintaining regular contact to keep customers informed of progress
Act as a mediator to prevent issues being escalated and reduce the number of formal complaints being raised
Update and provide compliance & repair reports to client
Call customers to arrange appointments for follow up works
Support the Customer Service Agents by providing feedback on common causes of complaints and work with the team leaders to support coaching and training needs
Liaise with Contract Administrators to keep appraised of any issues likely to arise on individual contracts
Assist the Complaints and Performance Officer in recording complaints and responding to complaints and requests for compensation, monitoring complaints to resolution while keeping customer up to date with progress
Adhere to and support Sureserve and their clients’ policies and procedures regarding data protection and equality and diversity
Attend Contract meetings
All associated ad-hoc administrative duties

The successful candidate will have

Previous administrative experience, preferably from a social housing/construction background
Able to provide a high level of courteous, professional customer service
Proficient in MS Office, in particular, Outlook and Excel
Good written and verbal communication skills
Flexible attitude with strong organisational skills

What we can offer you

We offer a range of benefits designed to support your lifestyle whilst working for Sureserve and outside of work, some of these include:

Competitive salary
Contributory Pension scheme
Life assurance
28 days annual leave inclusive of bank holidays, rising 1 per year of service to a max of 33 days
Enhanced maternity, paternity, adoption leave, and other family friendly policies such as carer’s leave, neonatal leave, IVF, and assisted conception leave.

In addition, the role offers:

Sureserve Benefits Hub, accessing over 1000’s retail discounts
Virtual GP service, 24/7, 365 days, available for employees and your immediate family
Employee assistance programme (EAP), available 24/7. 365 days, for employees and your immediate family
Bike2Work scheme
Home & Electronics – salary sacrifice purchase scheme

Sureserve is an equal opportunities employer, dedicated to nurturing a diverse and inclusive work environment. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status

Reasonable adjustments
As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact [email protected]

Pre-employment checks
Successful applicants will be subject to eligibility checks with a 3rd party, including the right to work in the UK and DBS checks

Quick apply

Refine Your Search

housing officer jobs in south ockendon, ess

Client Resident Liaison Officer - Social Housing

Voids & Relets Officer

Neighbourhood Housing Officer

Senior Housing Allocations Officer

Housing Officer (Income)

Support and Progression Officer

Housing Officer

Support Worker for Homeless Services

Trainee or Certificated Enforcement Agent

Tenancy Sustainment Officer

Technical Licensing Officer (Grade D) - Housing

Housing Improvement Officer

Scheme Housing Officer

Investigation Officer

Resident Liaison Officer

Welfare Advice Officer

Organised Immigration Crime (OIC) Investigator

Senior Housing Income Officer

Resident Liaison Officer

Housing Solutions Officer (Homelessness)

I want to receive the latest job alerts for housing officer in south ockendon, ess

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