Level 3 Work, Jobs in Southampton, Eng (with Salaries)

Customer Service Advisor
South Western Railway —Southampton
- £25,500 - £28,827 a year
- 8 hour shift
- Customer service
- IT
- Communication skills
- Employee discount
8d
Patient Safety Incident Administrator - Apprenticeship Opportunity
Hampshire and Isle of Wight Healthcare NHS Foundation Trust —Totton
- £25,760 - £27,476 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Outlook
- Administrative experience
12d
Support Worker (Young People 16–18) – Full Time
Progression Care Limited —Southampton
- £34,425 a year
- Overtime
- Experience working with children
- IT
- In-person
- Annual leave
Quick apply
Early Years Practitioner
Dingley's Promise —Southampton
- £13.15 - £13.70 an hour
- Part-time
- Childcare
- In-person
- Communication skills
Quick apply
Support Worker Bank Staff
Progression Care Limited —Southampton
- £13 an hour
- Weekend availability
- Care experience
- Driving
- IT
Quick apply
11d
Grand Flex Nursery Assistant
Grandir UK —Ower
- Up to £13.21 an hour
- Full-time
- Annual leave
- Employee discount
Quick apply
3d
Maybush Pharmacy - Pharmacy assistant Apprenticeship- S016 5EB
Impact Futures Candidate Team —Southampton
- £8 an hour
- Full-time
- Customer service
- Administrative experience
- Presentation skills
Quick apply
Assistant Cook at Mansel Park - Fixed Term Contract
City Catering Southampton —Nursling
- £13.19 an hour
- Part-time
- Supervising experience
- In-person
- School
- Referral programme
Quick apply
1d
Female Support Worker - Mental Health
Cera Care —Southampton
- £13.75 - £14.00 an hour
- Weekend availability
- No experience needed
- Annual leave
- Employee assistance programme
Early Years Practitioner - Full or Part Time
Sunrise Day Nursery —Southampton
- £12.91 - £13.24 an hour
- Part-time
- Childcare
- In-person
- Teaching
- Referral programme
Quick apply
10d
SPOA Administrative Team Co-Ordinator- Public Health Nursing 0-19
Hampshire and Isle of Wight Healthcare NHS Foundation Trust —Southampton
- £25,760 - £27,476 a year
- Part-time
- Administrative experience
- Driving
1d
Residential Support Worker (Children)
New Forest Care —Southampton
- Up to £37,658.40 a year
- Weekend availability
- Annual leave
- Sick pay
Quick apply
Aircraft Fitter Apprentice
PETA Ltd. —Southampton
- £24,500 a year
- English
- Assembly
- Travel
2d
Integrated Single Point of Access Administrator
Hampshire and Isle of Wight Healthcare NHS Foundation Trust —Eastleigh
- £25,750 - £27,476 a year
- Full-time
- Hybrid work
- English
- IT
- Free parking
5d
Receptionist / Team Secretary - Eating Disorders
Hampshire and Isle of Wight Healthcare NHS Foundation Trust —Bitterne
- £25,760 - £27,476 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
4d
Health and Social Care Trainer- Multiple locations
Choice Care Group —Southampton
- £30,000 - £35,000 a year
- Full-time
- Microsoft Office
- Driving
- Communication skills
- Employee assistance programme
- Life insurance
Team Administrator
Hampshire and Isle of Wight Healthcare NHS Foundation Trust —Totton
- £25,760 - £27,476 a year
- Full-time
- Typing
12d
Rehabilitation Assistants - Southern Parishes and Waterside
Hampshire and Isle of Wight Healthcare NHS Foundation Trust —Southampton
- £25,760 - £27,476 a year
- Part-time
- Driving
12d
Early Years Practitioner - IKEA Southampton
My Ohana —Southampton
- £13.78 an hour
- Part-time
- Childcare
- Experience working with children
- Employee assistance programme
Quick apply
11d
Apprentice Early Years Practitioner
Squirrels Corner Preschool —Southampton
- Up to £12.71 an hour
- Preschool
- In-person
- Communication skills
Quick apply
5h

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level 3 jobs near southampton, eng

Customer Service Advisor

South Western Railway -
Southampton

Apply Now

Job details

Permanent | Full-time
£25,500 - £28,827 a year
8 days ago

Benefits

Company pension
Free or subsidised travel
Employee discount

Qualifications

Customer service
IT
Communication skills

Full job description

Who are we?

South Western Railway (SWR) operates over 1,500 services each weekday across the network and employs more than 5,000 people. We provide easy and convenient mobility, connecting people and communities in South West London, southern counties of England, and the Isle of Wight.

Join our team and help us continue to improve quality of life, by bringing people together to get the most out of life.

About the Team:

The customer contact centre is a busy and interesting place to work, dealing with a vast array of customers enquiries and complaints through different methods.

About the Job:

You will focus your time corresponding with customers via our Customer Relationship Management System, handling a variety of phone calls such as, providing information on journeys, compensation, refunds, and handling complaints.

If you have a passion for providing our customers with an excellent customer experience, you have outstanding IT skills, excellent written and verbal communication skills, and a great telephone manner, then this job could be for you.

Your main responsibilities will be:

Accept incoming contacts, providing advice and fulfilling customer requirements in an impartial way. Where necessary log call details so that follow up action can be taken, and customer service issues are resolved.
Ensure that you meet any personal performance targets that may be set and actively participate in any Team goals.
Participate in the Team Briefing process, ensuring that you become familiar with any changes to your working environment.
Remain familiar with the contents and how to use any relevant commercial publication and associated database reference sources.
Become and remain conversant with the features and functionality of any business equipment and software provided for your use.
Ensure your own personal safety and that of others at all times.
Participate in correspondence, fulfilment, and data preparation routines.

Subsidiary Tasks

Ensure that any event that has or could seriously damage the customer experience is relayed to a CSC Manager.
Ensure that any changes to ticketing arrangements, procedures or the train service that are discovered in the course of your duty is relayed to your Team Leader promptly.

Contact With Others

CSC Team members, CSC Managers, Head of Customer Contact, Customer Service Directorate and Board
Colleagues within South Western Railway
External Professional bodies
General Public

You'll need:

Previous experience of working in a customer service role is required, with a telephony background being an advantage. Additional skills required:

Good interpersonal skills.
Good verbal and written communication skills.
Good general education.

About the location:

Overline House is conveniently situated overlooking Southampton Central Station and is easily accessible by public transport. The station is very local to West Quay, a hub for retailers and restaurants, and provides an excellent link between London, Coastal areas and the Isle of Wight.

Working Pattern:

Shifts average as 5 shifts per week, with Sundays as additional rostered overtime. No shift is longer than 8 hours.
Our opening hours are between 8:00-20:00.

Shift examples are:

08:00-16:00, 09:00-17:00, 10:30-18:30, 12:00-20:00.

The Reward:

Starting salary of £25,500 pro rata per annum plus regional allowance of £542 pro rata per annum.

As your knowledge and skills increase, you will have the opportunity to work towards to Advisor level and then Consultant level, provided you pass competency assessments & probation reviews at 3 & 6 months.

Advisor: £26,641 pro rata per annum (after 3 months)

Consultant: £28,827 pro rata per annum (after 6 months)

We also offer a variety of valuable benefits, including:

Free duty and leisure travel on SWR services for employee
Free leisure travel for spouse/partner and dependants (criteria dependant)
75% discount on many other train operating companies
Full training and support with development
Excellent pension scheme

We all belong at SWR. Our vision is to provide an inclusive environment for all colleagues, ensuring all candidates have an equal opportunity to access meaningful employment.

We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

If you require additional support to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.

https://exceptionalindividuals.com/neurodiversity/

https://www.healthassured.org/blog/neurodiversity/

Apply Now

Refine Your Search

level 3 jobs in southampton, eng

Customer Service Advisor

Patient Safety Incident Administrator - Apprenticeship Opportunity

Support Worker (Young People 16–18) – Full Time

Early Years Practitioner

Support Worker Bank Staff

Grand Flex Nursery Assistant

Maybush Pharmacy - Pharmacy assistant Apprenticeship- S016 5EB

Assistant Cook at Mansel Park - Fixed Term Contract

Female Support Worker - Mental Health

Early Years Practitioner - Full or Part Time

SPOA Administrative Team Co-Ordinator- Public Health Nursing 0-19

Residential Support Worker (Children)

Aircraft Fitter Apprentice

Integrated Single Point of Access Administrator

Receptionist / Team Secretary - Eating Disorders

Health and Social Care Trainer- Multiple locations

Team Administrator

Rehabilitation Assistants - Southern Parishes and Waterside

Early Years Practitioner - IKEA Southampton

Apprentice Early Years Practitioner

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