Section head Work, Jobs in Southampton, Ham (with Salaries)

Team Leader - Customer-Centric Ways of Working and Collaboration
Southampton City Council —Southampton
- £47,181 - £51,357 a year
- Full-time
- Continuous improvement
- Communication skills
- Employee assistance programme
- Employee discount
12d
Barista and Hospitality Assistant
University of Southampton —Southampton
- £13.28 an hour
- Serving
- Hospitality
- Customer service
- Annual leave
1d
Head of Performance and Planning
Maritime and Coastguard Agency —Southampton
- £57,515 a year
- Part-time
- Hybrid work
- Management
- Presentation skills
- Travel
- Annual leave
- Employee assistance programme
9d
Head of Risk and Resilience
Maritime and Coastguard Agency —Southampton
- £57,515 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Organisational skills
- Annual leave
- Employee assistance programme
9d
Head of Governance and Compliance
Maritime and Coastguard Agency —Southampton
- £57,515 a year
- Part-time
- Hybrid work
- Management
- Presentation skills
- Continuous improvement
- Annual leave
- Employee assistance programme
8d
Customer Service & Experience Team Leader
Fexco Property Services —Salisbury
- Full-time
- Analysis skills
- Continuous improvement
- Organisational skills
Quick apply
Assistant Buyer
Connect It Utility Services Limited —Southampton
- £30,000 - £35,000 a year
- Full-time
- Organisational skills
- In-person
- Communication skills
- Employee discount
- Sick pay
Quick apply
Restaurant Manager
The Terrace —Yarmouth
- £45,000 - £60,000 a year
- Full-time
- Hotel
- Continuous improvement
- Team management
Quick apply
4d
Chef
Porters Steakhouse —Southampton
- £12.71 - £13.00 an hour
- Part-time
- Cooking
- Cleaning
- In-person
- Store discount
- Employee discount
Quick apply
Head of Capital Programme Assurance
Portsmouth Water —Havant
- £95,000 a year
- Management
- Engineering
- Project management
- Annual leave
- Employee assistance programme
Quick apply
12d
Associate Tutor - Wildlife, Marine Biology and Conservation - Animals - Remote
learndirect Ltd —Bournemouth
- Remote
- CRM software
Quick apply
Deputy Head of Faculty Finance
University of Southampton —Southampton
- £46,049 - £58,225 a year
- Full-time
- Leadership
- Annual leave
- Employee discount
Clinical Support Manager - 6 Month FTC with the opportunity to become permanent
CornerstoneHealthcare —Waterlooville
- £60,000 a year
- Monday to Friday
- Nursing home
- Microsoft Office
- Continuous improvement
- Paid training
- Employee assistance programme
Chef Breakfast / Lunch
Turkuaz Restaurant —Winchester
- Up to £15 an hour
- Weekend availability
- Cleaning
- In-person
- Restaurant
- Employee discount
Quick apply
5d
Document Controller
UK Health Security Agency —Porton
- £33,422 - £40,731 a year
- Full-time
- Presentation skills
- No degree
- Business
Health and Safety Policy Lead
Maritime and Coastguard Agency —Southampton
- £44,241 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Annual leave
- Employee assistance programme
9d
Chef/Pizza Chef
Zizzi —Southampton
- £13.15 an hour
- Part-time
- Restaurant
- Kitchen experience
- Employee assistance programme
- Employee discount
7d
ICT Technical Manager HIWFRS624695
Hampshire & Isle of Wight Fire and Rescue Authority —Eastleigh
- Hybrid work
- No degree
- Communication skills
- Free parking
[260520R1] Assistant Headteacher - Inclusion
Malmesbury Park Primary School —Bournemouth
- £54,394 - £60,145 a year
- Call to connect
- Experience working with children
- School
- Employee assistance programme
Grounds Person
The PIG Hotels —Brockenhurst
- £12.71 - £14.16 an hour
- Temporary
- Hotel
- Employee discount
Quick apply

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Team Leader - Customer-Centric Ways of Working and Collaboration

Southampton City Council -
Southampton

Apply Now

Job details

Permanent | Full-time
£47,181 - £51,357 a year
12 days ago

Benefits

Cycle to work scheme
Company pension
Employee assistance programme
Employee discount
Paid volunteer time
Car scheme

Qualifications

Facilitation
Stakeholder collaboration
Continuous improvement
Communication skills

Full job description

Organisation

Southampton City Council

Service Area

Housing

Job Location

Civic Centre, Southampton SO14 7LY

Contract Length

Permanent

Work Hours

Full Time, 37 Hours per Week

Salary

£47,181 - £51,357 per annum

Closing Date

24/08/2026

Job Reference

17023

Documents

Job Description

Southampton City Council is seeking an experienced and practical facilitator to join Housing as our Team Leader – Customer-Centric Ways of Working and Collaboration. This new role will help Housing teams work together more effectively to solve problems and improve services for residents.

Many Housing services cut across teams and organisations. Repairs, neighbourhood management, customer contact and homes specialists often need to work together to resolve problems that do not sit neatly within a single service. This means teams must collaborate well, share information and take joint ownership of issues affecting residents and neighbourhoods.

The role sits within Strategy, Insight & Performance and the Learning Organisation & Capability team. You will work directly with managers and operational teams across Housing, stepping into areas where services are not working together well and helping people improve how work is coordinated and delivered.

The role

You will provide practical support that helps teams understand cross-service problems and develop workable solutions. Through structured workshops, small-group discussions and one-to-one support, you will help people understand problems, reflect on their part in them, share perspectives and agree clear actions.

You will support teams to take joint ownership of issues, strengthen collaboration between services and ensure the experience of residents is considered when solutions are developed. You will promote pragmatic improvement, including 80/20 problem-solving and co-creation with customers, so teams can deliver short-term value while identifying where wider change or leadership decisions are needed.

Your key priorities will include

Facilitating collaboration across Housing teams through structured workshops, small-group discussions and one-to-one support, helping people consider problems in the round and agree practical solutions.
Clarifying ownership, responsibilities, decision points and hand-offs where work crosses service boundaries, and helping teams turn discussion into clear actions and follow-through.
Using customer insight, complaints, case studies and lived experience to focus improvement activity on issues that matter to residents and neighbourhoods.
Encouraging pragmatic 80/20 problem-solving, helping teams deliver short-term customer value while making longer-term dependencies and decisions visible.
Promoting co-creation with customers and frontline staff so affected people have a meaningful role in understanding problems, testing options and shaping improvements.
Developing practical collaboration tools, guidance and reusable methods that managers and teams can apply independently.
Providing feedback and assurance to senior leaders on recurring barriers to collaboration, unresolved cross-service risks and systemic issues requiring wider intervention.

About you

You will bring experience of working in operational services where collaboration between teams is essential to solving complex problems. You will be confident working directly with managers and frontline teams, listening carefully, bringing different perspectives together and helping people move from discussion to practical solutions.
We are particularly interested in candidates who can demonstrate:
Experience working in operational services where collaboration between teams is essential to solving complex problems.
Strong facilitation skills, with the ability to bring groups together, guide discussions and help teams reach practical solutions.
The ability to work confidently with managers and frontline teams, building trust and encouraging constructive problem-solving.
Experience supporting workshops, team sessions or improvement activity that helps teams understand problems and improve how they work together.
Strong communication and listening skills, able to bring together different perspectives and help teams focus on solutions.
A practical and organised approach, able to support teams to turn discussions into clear actions.

It would also be helpful if you have experience using customer insight, service design, systems thinking, continuous improvement or co-creation methods, or developing reusable tools and guidance for teams.

You do not need to come from a traditional housing career route. We welcome applicants who can bring relevant facilitation, service improvement, transformation or operational experience from another complex service environment, together with a clear commitment to improving outcomes for residents.

What we can offer you

Salary: The Grade 10 salary band is £47,181 – £51,357 per annum. The starting salary is £47,181, with annual progression through the salary band.

Here at SCC we have a range of different benefits, a few examples can be found below.

Excellent local government pension with 15.2% employer contribution
Death in service benefit of x3 salary, and optional salary sacrifice shared cost AVC (additional voluntary contribution)
Generous holiday 25–31 days, based on role and service
Flexible working options (role-dependent)
Family-friendly policies - Maternity, Paternity, Adoption, Shared/Unpaid Parental Leave, Time off for Dependents
Training and development, including coaching and mentoring
Health and wellbeing support - Employee Assistance Programme, Menopause Pledge, Mental Health First Aiders and access to a variety of staff networks
Veteran-friendly employer with the Armed Forces Covenant
Retail discounts and savings through the Southampton City Council benefits platform
Discounted memberships at local sports and fitness centres
Sustainable travel benefits - low emission car scheme, cycle to work, season ticket loans
Employee volunteering scheme with 2 paid days leave to volunteer

For further information on our benefits package please visit: Employee benefits (southampton.gov.uk)

How to apply

Please complete the supporting statement section of the application form and clearly explain how your experience meets the essential requirements set out in the job description. Applications will be shortlisted against the published criteria, so a CV alone may not provide sufficient evidence.

Contact details for informal discussion:

For an informal conversation about the role, please contact Robert Ahmadi, Head of Housing Strategy, Insight and Performance, at [email protected]

Recruitment contact details:

Email: [email protected]
Tel: 023 8083 4033

For more information about SCC please visit Southampton City Council
Follow us on social media for regular updates on our featured jobs and latest news.

The role

Your key priorities will include

Facilitating collaboration across Housing teams through structured workshops, small-group discussions and one-to-one support, helping people consider problems in the round and agree practical solutions.
Clarifying ownership, responsibilities, decision points and hand-offs where work crosses service boundaries, and helping teams turn discussion into clear actions and follow-through.
Using customer insight, complaints, case studies and lived experience to focus improvement activity on issues that matter to residents and neighbourhoods.
Encouraging pragmatic 80/20 problem-solving, helping teams deliver short-term customer value while making longer-term dependencies and decisions visible.
Promoting co-creation with customers and frontline staff so affected people have a meaningful role in understanding problems, testing options and shaping improvements.
Developing practical collaboration tools, guidance and reusable methods that managers and teams can apply independently.
Providing feedback and assurance to senior leaders on recurring barriers to collaboration, unresolved cross-service risks and systemic issues requiring wider intervention.

About you

You will bring experience of working in operational services where collaboration between teams is essential to solving complex problems. You will be confident working directly with managers and frontline teams, listening carefully, bringing different perspectives together and helping people move from discussion to practical solutions.
We are particularly interested in candidates who can demonstrate:
Experience working in operational services where collaboration between teams is essential to solving complex problems.
Strong facilitation skills, with the ability to bring groups together, guide discussions and help teams reach practical solutions.
The ability to work confidently with managers and frontline teams, building trust and encouraging constructive problem-solving.
Experience supporting workshops, team sessions or improvement activity that helps teams understand problems and improve how they work together.
Strong communication and listening skills, able to bring together different perspectives and help teams focus on solutions.
A practical and organised approach, able to support teams to turn discussions into clear actions.

What we can offer you

Salary: The Grade 10 salary band is £47,181 – £51,357 per annum. The starting salary is £47,181, with annual progression through the salary band.

Here at SCC we have a range of different benefits, a few examples can be found below.

Excellent local government pension with 15.2% employer contribution
Death in service benefit of x3 salary, and optional salary sacrifice shared cost AVC (additional voluntary contribution)
Generous holiday 25–31 days, based on role and service
Flexible working options (role-dependent)
Family-friendly policies - Maternity, Paternity, Adoption, Shared/Unpaid Parental Leave, Time off for Dependents
Training and development, including coaching and mentoring
Health and wellbeing support - Employee Assistance Programme, Menopause Pledge, Mental Health First Aiders and access to a variety of staff networks
Veteran-friendly employer with the Armed Forces Covenant
Retail discounts and savings through the Southampton City Council benefits platform
Discounted memberships at local sports and fitness centres
Sustainable travel benefits - low emission car scheme, cycle to work, season ticket loans
Employee volunteering scheme with 2 paid days leave to volunteer

For further information on our benefits package please visit: Employee benefits (southampton.gov.uk)

How to apply

Contact details for informal discussion:

For an informal conversation about the role, please contact Robert Ahmadi, Head of Housing Strategy, Insight and Performance, at [email protected]

Recruitment contact details:

Apply Now

Refine Your Search

section head jobs in southampton, ham

Team Leader - Customer-Centric Ways of Working and Collaboration

Barista and Hospitality Assistant

Head of Performance and Planning

Head of Risk and Resilience

Head of Governance and Compliance

Customer Service & Experience Team Leader

Assistant Buyer

Restaurant Manager

Chef

Head of Capital Programme Assurance

Associate Tutor - Wildlife, Marine Biology and Conservation - Animals - Remote

Deputy Head of Faculty Finance

Clinical Support Manager - 6 Month FTC with the opportunity to become permanent

Chef Breakfast / Lunch

Document Controller

Health and Safety Policy Lead

Chef/Pizza Chef

ICT Technical Manager HIWFRS624695

[260520R1] Assistant Headteacher - Inclusion

Grounds Person

I want to receive the latest job alerts for section head in southampton, ham

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