Site lead Work, Jobs in Southend On Sea, Ess (with Salaries)

Complaints Experience & Journey Lead
National Westminster Bank PLC —Southend-on-Sea
- £61,000 - £91,500 a year
- Full-time
- Hybrid work
- Data analysis skills
- Financial services
- Annual leave
4d
Operational Excellence Site Lead
Leonardo UK Ltd —Basildon
- Full-time
- Hybrid work
- Management
- Engineering
- Leadership
- Flexible schedule
- Referral programme
11d
Armourer Large Calibre
QinetiQ —Shoeburyness
- £35,100 - £39,000 a year
- Full-time
- Maintenance
- Employee discount
Manager
Monkey bizness Rochford —Rochford
- £23,608.00 - £27,476.80 a year
- Weekend availability
- Hospitality
- Management
- First Aid Certification
- Free parking
- Employee discount
Quick apply
Southeast Regional Manager
A&M Insulations Ltd —Chelmsford
- £60,000 a year
- Full-time
- Management
- Supervising experience
- Bachelor's degree
Quick apply
8d
Operations Manager
THE WIGGETT GROUP —Brentwood
- From £70,000 a year
- Full-time
- Management
- Maintenance
- Team management
Quick apply
3d
Lead Private Sector Housing Manager
Canterbury City Council —Canterbury
- From £61,645.19 a year
- Full-time
- Hybrid work
- Management
- Contracts
- Annual leave
- Employee assistance programme
7d
Internal Communications Manager
Big Motoring World —Gillingham
- From £35,000 a year
- Full-time
- Project management
- Organisational skills
- In-person
- Free parking
Quick apply
Site Project Lead
RVT Group —Aylesford
- £50,000 - £55,000 a year
- Overtime
- Management
- English
- In-person
- Annual leave
- Employee assistance programme
Quick apply
Partnerships Manager
Bauer Media Outdoor —Southend-on-Sea
- Hybrid work
- Driving
- Contracts
- Negotiation
- Annual leave
- Life insurance
Quick apply
GP Assistant
Queensway Surgery —Southend-on-Sea
- Full-time
- Microsoft Word
- Microsoft Outlook
- GP surgery experience
Quick apply
GL and Head of Site Shoeburyness
QinetiQ —Shoeburyness
- Full-time
- Engineering
- Employee discount
Content Marketing Manager
Suns Lifestyle —Brentwood
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- Up to 50% travel
- Social media management
- Travel
- Free parking
- Employee discount
Quick apply
9d
Capital Governance lead
Leonardo UK Ltd —Basildon
- £60,000 - £70,000 a year
- Full-time
- Hybrid work
- SharePoint
- Flexible schedule
- Referral programme
11d
Site Supervisor - Streetworks / Utilities
Bauer Media Outdoor —Dartford
- £47,000 - £52,000 a year
- Weekend availability
- Microsoft Office
- Supervising experience
- Construction experience
- Annual leave
- Employee discount
Quick apply
Mobile Cook Trainer
Dolce Ltd —Stoke
- £14.21 an hour
- Monday to Friday
- Cooking
- In-person
- Communication skills
Quick apply
8d
Supervisor
Nuco Solutions Ltd —Dartford
- £42,000 a year
- Full-time
- Maintenance
- Supervising experience
- Organisational skills
- Free parking
- Annual leave
Quick apply
Purchasing Manager
MattressNextDay —Whitstable
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Management
- In-person
- Negotiation
- Work from home
Quick apply
4d
Transport Manager
GXO Logistics —Maidstone
- Up to £61,000 a year
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
Scenic co-ordinator
Bespoke Events London Limited —Rochester
- £35,000 - £40,000 a year
- Full-time
- Administrative experience
- Travel
- Organisational skills
- Free parking
- Sick pay
Quick apply
14d

I want to receive the latest job alerts for site lead in southend on sea, ess

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Complaints Experience & Journey Lead

National Westminster Bank PLC -
Southend-on-Sea

Apply Now

Job details

Permanent | Full-time
£61,000 - £91,500 a year
4 days ago

Benefits

Annual leave

Qualifications

Data analysis skills
Financial services
Root cause analysis

Full job description

Location Southend on Sea, United Kingdom

Salary £61,000 – £91,500

Job typePermanent | Contract typeFull Time

Remote / On-site Hybrid

You’ll spend some of your time at home, working with your team digitally. You’ll also regularly work at your office or hub to collaborate with your colleagues.

Managerial / Technical Lead

This is a general indication and doesn’t always reflect day-to-day responsibilities. Check the job description for full details.

#R-00280571

Job description

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Join us as a Complaints Experience & Journey Lead

This is a rewarding opportunity to lead high-performing teams and create a culture focused on continuously improving customer and colleague experiences
You’ll own the end-to-end complaints journey, setting the strategy and acting as the custodian of customer and colleague outcomes
You'll be the voice of the complaints experience, with the scope to influence change at scale across the complaints ecosystem

What you’ll do

As our Complaints Experience & Journey Lead, you’ll own and shape the end-to-end complaints experience, driving insight-led transformation, journey redesign and continuous improvement. You'll use customer, colleague and complaints insight to identify pain points, remove friction and improve outcomes across the complaints journey.

You’ll deliver strong performance while balancing customer, colleague, commercial and regulatory priorities. Acting as a champion for the complaints experience, you'll help ensure decisions and improvement activity are focused on delivering fair, consistent and effective outcomes.

You’ll also be:

Driving root cause analysis and complaints insight, using data to identify themes, uncover drivers and prioritise improvement activity
Turning insight into action by working with senior leaders and journey owners to deliver sustainable improvements
Setting and prioritising the complaints improvement agenda, aligning investment and resources to the greatest customer, colleague and business opportunities
Leading training, competence and capability development, making sure the right skills, tools and frameworks support a high-quality complaints experience
Coaching and empowering Complaints Journey Managers to monitor performance, identify opportunities and deliver measurable improvements across the journey
Championing customer and colleague needs by reducing effort, removing friction and improving complaints outcomes end to end

The skills you'll need

To succeed in this role, you’ll bring a strong understanding of the Financial Services sector, alongside deep expertise in complaints, customer journeys and the regulatory environment. You’ll be passionate about understanding customer and colleague experiences, using insight to shape strategy, driving meaningful change and improve outcomes at scale.

We’ll expect you to have strong expertise in complaints insight, data analysis and root cause methodologies, turning insight into measurable improvements through targeted journey and process enhancements.

You’ll also need:

Experience working across business, product and functional teams to deliver sustainable change
Experience leading end-to-end complaints, customer experience or journey transformation at scale
A proven track record of identifying customer and colleague pain points and delivering sustainable solutions
Experience embedding training, competence and capability frameworks within a regulated environment
Proven ability to drive customer-centric change across processes, systems and colleague experience
The ability to simplify complex challenges and competing priorities, turning them into clear and actionable strategies

Your benefits breakdown

Here’s a quick look at what your pay package and annual leave could look like if you get accepted for the role. We have a wide range of benefits to support you in your working life and beyond.

Please note, the presented benefits packages are based on the minimum base salary.

Tap each segment for details.

Your pay package

Your leave allowance

30 days Annual leave You’ll also have the opportunity to purchase up to 5 additional days off.

3 days Volunteering Take time off to support the causes you’re passionate about.

3 days Training Take time to build the skills you need to grow your career.

Total rewards package

Apply Now

Refine Your Search

site lead jobs in southend on sea, ess

Complaints Experience & Journey Lead

Operational Excellence Site Lead

Armourer Large Calibre

Manager

Southeast Regional Manager

Operations Manager

Lead Private Sector Housing Manager

Internal Communications Manager

Site Project Lead

Partnerships Manager

GP Assistant

GL and Head of Site Shoeburyness

Content Marketing Manager

Capital Governance lead

Site Supervisor - Streetworks / Utilities

Mobile Cook Trainer

Supervisor

Purchasing Manager

Transport Manager

Scenic co-ordinator

I want to receive the latest job alerts for site lead in southend on sea, ess

Related Searches

Explore jobs in more locations

Job description

What you’ll do

The skills you'll need

Your benefits breakdown

Your pay package

Your leave allowance

Total rewards package

Jobseeker tools

Employer Tools

Browse

Stay Connected