Job Summary
Our volunteers are at the heart of everything we do, and this role is key to ensuring they have an exceptional experience from the moment they apply. We are seeking 2 Volunteer Coordinators to lead the end-to-end volunteer journey, attracting, recruiting, onboarding and supporting volunteers who help transform children's lives through the joy of reading. This is a varied and rewarding role where no two days are the same. You'll build relationships with applicants, community partners and colleagues across the organisation, develop creative recruitment initiatives, coordinate training and events, and use volunteer feedback to continually improve our programme. If you're an organised, people-focused professional who enjoys building connections, creating positive experiences and making a meaningful difference, we'd love to hear from you.
What our Volunteers say:
“Doorstep Library has proved to be a satisfying and inspiring experience which I am looking forward to continuing in the years to come”
“My experience with Doorstep Library has been incredibly enriching and I'm so glad I got involved”
“My experience with DSL has been such a joyful one, the children’s genuine excitement to read and to learn more about the world around them motivates me to keep showing up, week after week!”
JOB PURPOSE
- to recruit & onboard volunteers to meet strategic targets
- to engage and retain volunteers
- to schedule volunteers for their reading sessions each week
- manage stand-in volunteers
MAIN RESPONSIBILITIES
Recruiting & Onboarding
Take ownership of the end-to-end volunteer journey, creating a welcoming and efficient recruitment and onboarding experience that ensures volunteers are well-prepared, engaged, and ready to make a difference. You'll play a key role in achieving volunteer recruitment targets and supporting the successful delivery of our services.
· Manage volunteer applications from initial enquiry through to placement, ensuring a positive and efficient candidate experience.
· Liaise with applicants to arrange and conduct interviews in line with safer recruitment practices.
· Complete DBS checks and other pre-engagement screening in accordance with organisational policies.
· Request, monitor and process applicant references.
· Coordinate volunteer training to ensure new volunteers feel confident and supported.
· Coordinate volunteer deployment, ensuring volunteers are handed over to Project Leaders once they have successfully completed onboarding and are ready to start.
· Collaborate with the Service Delivery Manager to develop and deliver volunteer recruitment and retention plans that meet project needs.
· Promote volunteering opportunities by researching and engaging new audiences, attending community events, and building and maintaining strong relationships with local organisations and partners.
· Work with the Marketing & Communications Manager on creative and effective volunteer recruitment campaigns.
· Work with the Fundraising Team to identify and maximise opportunities for corporate volunteering.
· Maintain and regularly update information on external volunteer recruitment platforms used to promote our volunteering opportunities, to ensure it remains current, accurate and engaging.
Engagement & Retention
Help create an outstanding volunteer experience by fostering engagement, recognising contributions, and using feedback to continuously improve our volunteer programme.
· Plan and deliver volunteer social events that celebrate and strengthen our volunteer community.
· Develop volunteer feedback surveys and work with the Service Delivery Manager to analyse results, identifying opportunities to enhance volunteer experience and improve operational effectiveness.
· Ensure volunteers complete exit surveys and review emerging themes to inform service improvements.
· Coordinate DBS renewal checks for existing volunteers every three years, ensuring compliance with organisational policies and safer recruitment requirements.
· Ensure volunteers complete mandatory retraining in line with organisational policies.
· Maintain accurate, up-to-date volunteer and applicant records on our database ensuring compliance with GDPR and data protection requirements.
Volunteer Scheduling
Support the smooth delivery of our projects by ensuring volunteer availability is effectively managed.
· Manage volunteer absences and coordinate volunteer cover to maintain service continuity.
Managing Stand - in Volunteers
Support and develop our stand-in volunteer team, ensuring they are confident, engaged, and able to provide valuable cover across projects.
· Coordinate and support stand-in volunteers as they provide cover across projects where needed.
· Monitor attendance and participation to ensure stand-in volunteers meet their annual volunteering commitments.
· Conduct post-trial review calls following volunteers' three trial sessions, providing constructive feedback, answering questions, and addressing any concerns.
Pay: £27,583.00 per year
Benefits:
- Company pension
- Employee discount
- Health & wellbeing programme
- Sick pay
Experience:
- volunteer recruitment/coordination: 1 year (required)
Work Location: Hybrid remote in London SW1W 0DH
