Patient coordinator Work, Jobs in Stansted, Ess (with Salaries)

Client Success Coordinator - Pharmacies
BeWell —Cambridge
- £26,000 - £28,500 a year
- Full-time
- Hybrid work
- CRM software
- Communication skills
- Work from home
Quick apply
10d
Patient Services Coordinator
Guildhall Surgery —Clare
- £12.87 an hour
- Part-time
- In-person
Quick apply
7d
Research Assistant (Fixed Term)
University of Cambridge —Cambridge
- £33,002 - £35,608 a year
- Psychology
- Organisational skills
- Communication skills
4d
Patient Flow Facilitator
Mid and South Essex NHS Foundation Trust —Chelmsford
- £28,392 a year
- Full-time
- Computer literacy
- Communication skills
7d
Client Services Co-ordinator OOH
Royal Veterinary College —Potters Bar
- £29,329 - £31,930 a year
- Part-time
- Hospital
- Front desk
Activities Coordinator
Papworth Trust —Sawston
- £13.45 an hour
- Part-time
- Experience working with individuals with disabilities
- In-person
- Annual leave
- Sick pay
Quick apply
3d
Data Processing Administrator
Stevenage North Primary Care Network —Stevenage
- Part-time
- Medication administration
- Microsoft Office
- Administrative experience
- Free parking
- Store discount
Quick apply
Cancer Pathway Manager
Royal Papworth Hospital NHS Foundation Trust —Cambridge
- £32,073 - £39,043 a year
- Weekend availability
- Microsoft Outlook
- Data analysis skills
- Databases
Clinical Research Assistant
Velocity Clinical Research, Inc. —Romford
- Temporary
- Computer literacy
- Writing skills
- English
2d
Payroll Administrator
Medirest —Cambridge
- £30,171 a year
- Hotel
- Organisational skills
- Communication skills
- Employee discount
Patient Navigator
PrimaryCareCareers —Halstead
- £12.78 an hour
- Monday to Friday
- Administrative experience
- Front desk
- IT
4d
Anatomical Pathology Technician - Mortuary
East and North Hertfordshire Teaching NHS Trust —Stevenage
- £32,073 - £39,043 a year
- Full-time
- Flexible schedule
7d
Medical Receptionist & Practice Coordinator
Ben Cohen Osteopathy —Epping
- £13.75 - £14.20 an hour
- Full-time
- Computer literacy
- GP surgery experience
- Travel
- Employee discount
Quick apply
Clinical Research Coordinator I
Velocity Clinical Research, Inc. —Romford
- Temporary
- Computer literacy
- Writing skills
- English
1d
Medical Secretary
King George & Manor House Surgeries —Stevenage
- £12.71 an hour
- Part-time
- Microsoft Outlook
- Writing skills
- Databases
Quick apply
14d
Workplace Coordinator
ISS Facility Services —Cambridge
- Computer literacy
- Front desk
- Computer skills
Quick apply
Care Navigator (Receptionist)
GP Surgery Larksfield and Arlesey Medical Practice —Hitchin
- £12.71 an hour
- Part-time
- Microsoft Outlook
- Administrative experience
- Analysis skills
- Employee discount
Quick apply
14d
Treatment Coordinator
mydentist —Baldock
- £13.55 an hour
- Full-time
- Computer literacy
- Computer skills
- Communication skills
- Employee discount
Quick apply
4d
Band 6 Senior Research Nurse Senior Clinical Trial Coordinator
Royal Papworth Hospital NHS Foundation Trust —Cambridge
- £39,959 - £48,117 a year
- Full-time
- Management
- University
- No degree
8d
Client Services Coordinator (Front of House - Accounts)
Royal Veterinary College —Potters Bar
- £29,329 - £31,930 a year
- Part-time
- CRM software
- Microsoft Office
- Databases
11d

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patient coordinator jobs near stansted, ess

Client Success Coordinator - Pharmacies

BeWell -
Cambridge

Quick apply

Job details

Permanent | Full-time
£26,000 - £28,500 a year
10 days ago

Benefits

Work from home

Qualifications

CRM software
Customer service call handling
Inbound customer enquiry call handling
Client engagement
Process improvement
Internal department liaison
Customer support
Customer interaction
SaaS
Communication skills
Help desk

Full job description

Role and Responsibilities

In your role as Client Success & Onboarding Coordinator, you will be responsible for supporting the successful onboarding, adoption, and ongoing success of pharmacy customers on the BeWell platform. You will play a key role in ensuring pharmacies are effectively launched and supported, particularly during the early stages of their journey, while taking a proactive, consultative approach to help customers maximise the value of the platform throughout their lifecycle with BeWell.

Your core responsibilities will include:

Client Launches

You will support pharmacies through BeWellʼs structured onboarding journey from initial introduction through to go-live, ensuring all required setup steps are completed accurately and within agreed timelines.

You will coordinate and schedule onboarding calls, training sessions, and follow-ups, maintaining clear communication with customers to ensure momentum is sustained and expectations are effectively managed.

You will act as a proactive and consultative partner to customers, helping them understand how to best leverage the BeWell platform to improve patient engagement, enhance service delivery, and support business growth.

You will develop and maintain strong working relationships with pharmacy customers, acting as a professional and approachable point of contact throughout onboarding and early adoption.

You will build and maintain a strong understanding of the BeWell platform and its capabilities, acting as a subject matter expert SME for customers and supporting them with practical guidance on how to use the system effectively.

You will provide first-line support to customers and patients via email and telephone, logging, tracking, and managing queries in line with defined processes and service level expectations.

You will troubleshoot common platform issues, identify when escalation is required, and work closely with internal teams to ensure timely and effective resolution.

You will proactively identify risks, delays, or gaps in onboarding progress and take appropriate action to resolve them, ensuring a consistent and high-quality customer experience.

You will maintain accurate and up-to-date records of all onboarding activity, customer interactions, and support queries within BeWellʼs systems and tools.

You will identify recurring issues, customer feedback, and areas for improvement, and communicate these insights to internal teams to support ongoing product and process enhancement.

You will collaborate closely with the Client Success, Product, and Operations teams to ensure a seamless transition from onboarding through to ongoing customer success.

You will contribute to the continuous improvement of onboarding processes, training materials, and customer experience, sharing ideas and feedback based on your day-to-day interactions.

Ongoing Support Function

You will provide ongoing inbound support to pharmacy customers as they continue to use the BeWell platform, ensuring queries are handled promptly, professionally, and in line with defined service standards.

You will manage support requests end-to-end, maintaining clear communication with customers and ensuring they remain informed and confident throughout the resolution process.

You will identify patterns in support queries and proactively contribute to improving knowledge bases, training materials, platform enhancements, and platform usability.

Account Consultation & Review

You will proactively engage with existing customers to conduct periodic account reviews, assessing platform usage, engagement levels, and overall account health.

You will identify opportunities for customers to increase their use of the platform, including adoption of new features, optimisation of existing workflows, and improved utilisation of services.

You will support customers in deploying initiatives such as campaigns, service rollouts, or retraining sessions to improve patient engagement and maximise return on investment from the platform.

You will act as a consultative partner, helping customers translate platform capabilities into measurable business and clinical outcomes.

General

You may be required to undertake such other duties as are reasonably consistent with your role and the needs of the business. Your responsibilities may be amended from time to time to reflect the evolving requirements of BeWell.

What We’re Looking For

Essential

Strong written and verbal communication skills
Highly organised with good attention to detail
Comfortable speaking to customers on calls and video meetings
Confident using digital tools (email, calendars, CRM systems)
Positive, proactive attitude with a willingness to learn

Desirable (but not required)

Interest in healthcare, pharmacy, or digital health
Experience in a customer-facing, admin, support, or coordination role
Familiarity with SaaS platforms or onboarding processes

What You’ll Get

Full training on the BeWell platform and onboarding processes
Clear development pathway into Client Success, Account Management, or Operations
Exposure to a fast-growing UK health-tech company
Supportive team environment with structured processes
Competitive entry-level salary
Hybrid / remote working flexibility

Why Join BeWell?

Be part of a purpose-driven company improving access to community healthcare
Build valuable, transferable skills in customer success and SaaS operations
Work closely with pharmacies and make a real impact on their digital journey
Join a growing team with clear opportunities to progress

How to Apply

Apply via Indeed or LinkedIn with your CV and a short note explaining why you’re interested in the role.

Job Types: Full-time, Permanent

Pay: £26,000.00-£28,500.00 per year

Benefits:

Work from home

Application question(s):

From time to time, this role may involve travel to attend company-wide meetings. Are you comfortable with this requirement?

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Cambridge CB1 2JH

Quick apply

Refine Your Search

patient coordinator jobs in stansted, ess

Client Success Coordinator - Pharmacies

Patient Services Coordinator

Research Assistant (Fixed Term)

Patient Flow Facilitator

Client Services Co-ordinator OOH

Activities Coordinator

Data Processing Administrator

Cancer Pathway Manager

Clinical Research Assistant

Payroll Administrator

Patient Navigator

Anatomical Pathology Technician - Mortuary

Medical Receptionist & Practice Coordinator

Clinical Research Coordinator I

Medical Secretary

Workplace Coordinator

Care Navigator (Receptionist)

Treatment Coordinator

Band 6 Senior Research Nurse Senior Clinical Trial Coordinator

Client Services Coordinator (Front of House - Accounts)

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