Customer experience manager Work, Jobs in Steventon, Oxf (with Salaries)

HR Case Manager - Field Based ( Nationwide travel)
Iceland —Didcot
- Full-time
- Management
- Analysis skills
- Driving
- Store discount
- Employee discount
Senior Customer Experience Manager
Novuna —Newbury
- £60,000 a year
- Full-time
- Hybrid work
- Team management
13d
Trackside Host F1 Cadillac
Absolute Taste —Bicester
- Full-time
- Hospitality
- Travel
- Organisational skills
Quick apply
13d
Helpdesk Manager
Elmdale IT Services Limited —Reading
- £32,000 - £36,000 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Windows
Quick apply
14d
Assistant Trade Sales Counter Manager
Adhectic Timber Merchants Ltd —Abingdon
- £28,000 - £40,000 a year
- Full-time
- Sales
- Microsoft Office
- Organisational skills
- Employee discount
Quick apply
7d
Service Business Operations Manager
Miele —Abingdon
- £45,000 - £50,000 a year
- Full-time
- Continuous improvement
- Leadership
- Employee discount
9d
Customer Relations Manager
Hamberley Care Homes —Oxford
- £73,500 a year
- Full-time
- Sales
- Customer service
- Hotel
- Free parking
- Referral programme
Local Business Development Manager
Marshall Motor Group —Abingdon
- £27,000 a year
- Monday to Friday
- Sales
- Annual leave
- Employee discount
Quick apply
Programme Manager
Chroma Engineering —Didcot
- £70,000 - £85,000 a year
- Full-time
- Engineering
- Business development
- Bachelor's degree
- Referral programme
Quick apply
9d
Porsche Personal Case Manager
RAC —Reading
- Up to £27,000 a year
- Monday to Friday
- Hybrid work
- Microsoft Office
- IT
- Communication skills
6d
Business Development Manager
Strata Fire Protection —Didcot
- £25,420.00 - £65,946.01 a year
- Part-time
- CRM software
- Sales
- Maintenance
- Free parking
- Flexitime
Quick apply
4d
Account Manager
Safetykleen —Oxford
- £32,000 - £40,000 a year
- Full-time
- Employee assistance programme
- Referral programme
Quick apply
14d
Program Manager
HUBER+SUHNER —Bicester
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Health & wellbeing programme
- Work from home
Quick apply
Complaints Team Leader
Novuna —Newbury
- Up to £38,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Financial services
- Leadership
Registered Care Manager
Helping Hands —Wantage
- Up to £48,500 a year
- Management
- Organisational skills
- IT
- Annual leave
- Employee assistance programme
Quick apply
1d
Customer Success Specialist
Taylor and Francis —Abingdon
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Salesforce
- Annual leave
- Employee assistance programme
Quick apply
Customer Service Manager
Oak Furnitureland —Swindon
- £34,437.32 a year
- Full-time
- Customer service
- Computer literacy
- Leadership
- Free parking
- Employee assistance programme
7d
Customer Operations Manager
UK SBS Ltd —Swindon
- £42,730 a year
- Full-time
- Microsoft Excel
- Oracle
- ERP systems
9d
Business Development Manager
Complete Care Plus Services Ltd —Oxford
- £50,000 - £55,000 a year
- Full-time
- CRM software
- Sales
- Salesforce
- Health & wellbeing programme
- Work from home
Quick apply
7d
People & Recruitment Coordinator
FedBucks Ltd —Princes Risborough
- £32,000 - £35,000 a year
- Part-time
- Hybrid work
- Human resources
- In-person
- Free parking
- Annual leave
Quick apply
2d

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customer experience manager jobs near steventon, oxf

HR Case Manager - Field Based ( Nationwide travel)

Iceland -
Didcot

Apply Now

Job details

Full-time

Benefits

Store discount
Employee discount
Enhanced maternity leave
Enhanced paternity leave

Qualifications

Driving Licence
Management
Analysis skills
Driving
Human resources
Agile

Full job description

As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams.

We understand that success is achieved through our people, and we are searching for a committed and passionate HR Case Manager to join our growing business on a permanent basis.

The ideal candidate will be based in or around Oxford, though they are likely to spend significant time in London. This is a field-based role requiring travel across the UK. A company car is provided, so a full UK driving licence is essential.

PURPOSE OF THE ROLE

To provide a professional, proactive, expert telephone and written HR advisory service to managers at all levels across the business.
To provide advice and guidance to managers on complex people matters with a focus on gaining the best outcomes for both the business and the colleague. Specifically in relation to the management of serious conduct matters, capability, employee concerns and employee relations issues, including the management of suspensions and investigations. This includes reviewing investigation reports and complex letters or communications.
To provide active support to managers in the day to day case management of serious / complex employment issues whilst at all times considering the commercial constraints of the business and the legal framework

In this role you can expect to:

Act as a fully participating member of the HR team supporting HR and liaising and developing effective working relationships with wider stakeholders
Manage a portfolio of cases, scheduling and prioritising activities based on the needs of each case and applicable deadlines or timescales
Where appropriate, provide face to face support to Managers or act as HR lead on complex people matters, including hearings and appeals within nationwide locations
Ensure good employment practice through the provision of clear advice and guidance in line with Iceland’s HR policies, procedures and guidelines
Adopt a pragmatic approach in offering solutions to managers, while recognising legal and regulatory requirements.
Work autonomously whilst using own initiative, on delegated work areas and where appropriate seek advice from senior colleagues when required
Take every opportunity to coach managers in aspects of people management including communication, robust decision making, fairness and consistency and application
Review and prepare (where appropriate) letters/ documents in readiness for and after formal hearings and providing feedback to Managers where required
Ensure all case management details are recorded accurately on the Case Management System and that cases are managed pro-actively and driven through to conclusion and ensuring personnel database reflects accurately

You should apply if you have:

Proven track record of managing a range of complex HR cases
Demonstrable, comprehensive up to date working knowledge of UK employment law and legislation and its’ implications for employers
Confident communication with people at all levels, with a style that is clear, engaging, coaching and collaborative whilst at times of challenge can hold your own
Strong partnership working with a variety of stakeholders
Ideally CIPD qualified (Level 7)
Experience of applying a commercial and pragmatic approach to providing HR risk based solutions to difficult issues that arise within challenging situations
Ability to work flexibly in an agile way in order to meet deadlines and respond positively and constructively to feedback
Good analytical and problem solving skills
Full UK Driving licence (field based roles)

What to expect from us:

Collaborative environment
A competitive salary
25 days holiday, plus 8 days bank holiday
15% store discount, 30% club individual restaurant discount
Educational sponsorship
Enhanced maternity/paternity leave
Long service awards
Reward & recognition

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Refine Your Search

customer experience manager jobs in steventon, oxf

HR Case Manager - Field Based ( Nationwide travel)

Senior Customer Experience Manager

Trackside Host F1 Cadillac

Helpdesk Manager

Assistant Trade Sales Counter Manager

Service Business Operations Manager

Customer Relations Manager

Local Business Development Manager

Programme Manager

Porsche Personal Case Manager

Business Development Manager

Account Manager

Program Manager

Complaints Team Leader

Registered Care Manager

Customer Success Specialist

Customer Service Manager

Customer Operations Manager

Business Development Manager

People & Recruitment Coordinator

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