Quality assurance Work, Jobs in Stoke On Trent, Sts (with Salaries)

Quality Assurance Performance Coach (9-12 month FTC)
Water Plus —Stoke-on-Trent
- From £27,000 a year
- 8 hour shift
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
Quality Assurance Supervisor - Internal Audit
RSM UK —Stoke-on-Trent
- Full-time
- Hybrid work
- Project management
- Communication skills
9d
QA - Device Tester
Radius Limited —Crewe
- Full-time
- Organisational skills
- Software development
- Agile
- Employee assistance programme
Quick apply
10d
Quality Control Supervisor
Freshview Foods Ltd —Wolstanton
- £29,744 a year
- Weekend availability
- Microsoft Word
- Microsoft Outlook
- Warehouse experience
Quick apply
5d
IT Quality Assurance Apprentice
Radius Limited —Crewe
- Full-time
- DevOps
- Agile
- IT
Quick apply
Quality Assurance Officer
Gray Healthcare Ltd —Macclesfield
- £30,000 - £35,000 a year
- Full-time
- Travel
- In-person
- Care plans
- Free parking
Quick apply
Laboratory Technician
Imerys —Stoke-on-Trent
- Up to £29,712.05 a year
- Weekend availability
- ERP systems
- Laboratory experience
- IT
- Annual leave
Junior Quality Controller
Nutreco —Ashbourne
- Full-time
- Microsoft Excel
- Quality control
- IT
Dimensional Inspector
Meighs & Westleys —Stoke-on-Trent
- £14.50 an hour
- Full-time
- Analysis skills
- Organisational skills
- In-person
Quick apply
11d
Laboratory and Quality Technician
Vebro Polymers —Wilmslow
- £32,000 - £38,000 a year
- Full-time
- Laboratory experience
- Microsoft Office
- Analysis skills
- Free parking
- Sick pay
Quick apply
Packer/Quality Control
DAYSTATE LTD —Stafford
- £12.71 an hour
- Overtime
- Computer literacy
- Quality control
- In-person
- Free parking
Quick apply
10d
Coatings Inspector
PLATTS LTD —Sandbach
- £24,420.00 - £50,744.81 a year
- Full-time
- Analysis skills
- Quality control
- Organisational skills
- Free parking
- Sick pay
Quick apply
Junior Quality Control Officer
Nutreco —Ashbourne
- Full-time
- Microsoft Excel
- Quality control
- IT
QA Specialist (Continuous Improvement)
Screwfix —Stafford
- Hybrid work
- Analysis skills
- Organisational skills
- Communication skills
- Employee discount
- Flexible schedule
Quality Controller
JTAPE —Macclesfield
- From £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Free parking
- Life insurance
Quick apply
Interim Quality Control Manager - FIXED TERM CONTRACT UNTIL FEBRUARY 27
One Sure Insurance —Kidsgrove
- £30,000 a year
- Full-time
- Customer service
- Presentation skills
- Mentoring
- Free parking
Quick apply
9d
Quality Advisor
Gallifordtry —Newcastle
- Full-time
- Microsoft Word
- Continuous improvement
- SharePoint
- Employee assistance programme
- Employee discount
Inspection and Quality Inspector
Greenhous - Retail & Fleet —Stone
- Monday to Friday
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
QC Laboratory Technician
Advanced Medical Solutions —Winsford
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Technical Quality Manager
Nestlé Waters —Buxton
- £60,000 - £65,000 a year
- Full-time
- Management
- Continuous improvement
- Leadership
9d

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quality assurance jobs near stoke on trent, sts

Quality Assurance Performance Coach (9-12 month FTC)

Water Plus -
Stoke-on-Trent

Quick apply

Job details

Full-time | Fixed term contract
From £27,000 a year

Benefits

Free parking
Casual dress
Annual leave
Company pension
Employee assistance programme
Employee discount
Referral programme
On-site parking

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
GCSE
English
Quality assurance
Communication skills

Full job description

Quality Assurance Performance Coach

Full Time / Fixed Term / From £27,000, depending on experience / Office Based / Stoke-on-Trent

The chance to work for an award‑winning business that genuinely values its people.

Why Water Plus?

Water Plus is the UK’s largest water retailer for business customers, supporting around 350,000 businesses across England and Scotland – from small independent traders to some of the UK’s biggest organisations.

We’re proud to be:

Award‑winning, including the UK Customer Satisfaction Award for Sustainable Customer Service 2025
A Real Living Wage Employer – because paying people fairly matters
A business that puts people, customers and values at the heart of everything we do

As we continue to grow, we’re expanding our friendly and knowledgeable Customer Service Contact Centre team in Stoke-on-Trent.

What makes this role stand out is its influence. You’ll go beyond simply reviewing work—you’ll provide objective insight that helps shape decisions, improve controls, and highlight where things are working well or where risk needs to be mitigated. Through detailed quality assessments, data analysis, and trend identification, you’ll give leaders the clarity they need to act with confidence.

At the heart of the role is ownership of quality. You’ll ensure that standards are applied consistently, supporting a culture where accountability and continuous improvement are embedded in everyday activity. Your findings won’t sit in reports—they’ll drive meaningful change, helping to refine processes and enhance overall performance.

The Quality Assurance Performance Coach plays a critical role in driving excellence across customer journeys by assessing performance, delivering effective coaching, and leading hypercare initiatives. This position ensures individuals and teams meet or exceed quality standards, productivity goals, and customer satisfaction targets.

What you’ll be doing

Conduct detailed quality assurance assessments to ensure adherence to business controls, policies, and regulatory requirements
Analyse quality data and identify trends, risks, and areas for improvement across teams and processes
Produce clear, accurate reporting to inform stakeholders and support evidence-based decision making
Maintain and continuously improve quality frameworks, standards, and assessment methodologies
Collaborate with stakeholders to ensure consistent application of controls and alignment with business objectives
Provide targeted coaching and feedback where required to address quality gaps and support performance improvement.

Essential Knowledge and Skills

Strong understanding of quality assurance principles, risk management, and business control frameworks
Ability to analyse data, identify trends, and translate insights into clear, actionable recommendations
Excellent attention to detail with a consistent focus on accuracy and adherence to standards
Strong stakeholder management skills with the confidence to provide constructive challenge and influence outcomes
Effective communication skills, both written and verbal, with the ability to present findings clearly
Capability to deliver targeted coaching and feedback to support quality improvement when required

Qualifications

GCSE Grade C or equivalent pass in math's and English

Desirable knowledge and skills

Any coaching accreditations
IQA

Working hours (work–life balance comes as standard)

· 37.5 hours per week

· Monday to Friday only

· No evenings. No weekends.

You’ll work an 8‑hour shift between 8:00am and 5:30pm, on a rotating schedule:

Start times: 8:00 / 9:00
Finish times: 4:30 / 5:30

After successfully completing your 6‑month probation, you’ll have the choice to:

Work 1 day per week from home, or
Continue working fully from the office – it’s completely up to you

What’s in it for you?

· Salary: From £27,000 per annum, depending on experience

· 25 days annual leave, plus:

o All Bank Holidays

o Your birthday off – every year

o Option to buy or sell up to 5 days holiday

· Free on‑site parking

· Free Healthcare Cash Plan

· Pension scheme (matched up to 6%) & Life Assurance

· Confidential Employee Assistance Programme

· Discounts at 350+ major brands

· Star Awards employee recognition scheme

· Long service recognition and rewards

· Access to Water Plus Academy for personal and professional development

· Refer a Friend scheme

About Water Plus

Formed in 2017 as a joint venture between United Utilities and Severn Trent, Water Plus was created when the water market provided businesses with the ability to choose their water supplier.

Today, we’re a the largest water retailer in England, with more than 366,000 business customers across England and Scotland – known not just for great customer service, but for creating a workplace where people can grow, feel valued and build long‑term careers.

Ready to apply?

If this sounds like the right fit for you, we’d love to hear from you.

Please note:

Roles may close early due to high interest
Offers are subject to a satisfactory basic DBS check
Previous applicants need not apply

Pay: From £27,000.00 per year

Benefits:

Casual dress
Free parking

Ability to commute/relocate:

Stoke-on-Trent ST4 4TW: reliably commute or plan to relocate before starting work (required)

Application question(s):

What is your notice period?
Please summarise your experience relevant to this contact centre position, including advising why this opportunity attracts you.
Please briefly summarise your PC skills, highlighting what you use a PC for day-to-day.
To enable us to plan effectively, please list the dates of any holidays already booked and or have any scheduled appointments e.g. driving test... up until 31st March 2027. Or state N/A if you do not have any scheduled commitments.

Licence/Certification:

right work in UK without employer sponsorship now or future (required)

Work Location: In person

Quick apply

Refine Your Search

quality assurance jobs in stoke on trent, sts

Quality Assurance Performance Coach (9-12 month FTC)

Quality Assurance Supervisor - Internal Audit

QA - Device Tester

Quality Control Supervisor

IT Quality Assurance Apprentice

Quality Assurance Officer

Laboratory Technician

Junior Quality Controller

Dimensional Inspector

Laboratory and Quality Technician

Packer/Quality Control

Coatings Inspector

Junior Quality Control Officer

QA Specialist (Continuous Improvement)

Quality Controller

Interim Quality Control Manager - FIXED TERM CONTRACT UNTIL FEBRUARY 27

Quality Advisor

Inspection and Quality Inspector

QC Laboratory Technician

Technical Quality Manager

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