Change manager Work, Jobs in Stoke On Trent, Eng (with Salaries)

VodafoneThree - Customer Improvement Specialist
Vodafone —Stoke-on-Trent
- Full-time
- Hybrid work
- Microsoft Office
- Employee discount
8d
Operational Support Grade - HMP Werrington (Prison Support Role)
Ministry of Justice —Stoke-on-Trent
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Annual leave
- Employee assistance programme
14d
Key Account Manager & Projects Lead
Goodfish Group —Cannock
- £45,000 - £50,000 a year
- Full-time
- Project management
- Presentation skills
- Driving
Quick apply
Lead Online Manager
Sainsbury's —Stoke-on-Trent
- £36,250 a year
- Management
- Leadership
- Employee discount
4h
Water Hygiene Account Manager
Environmental Essentials Ltd —Newcastle-under-Lyme
- £45,000 a year
- Full-time
- Hybrid work
- Administrative experience
- Bachelor's degree
- Organisational skills
- Health & wellbeing programme
- Annual leave
Quick apply
20h
Service Manager
Ark Housing Trust —Buxton
- £40,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Sick pay
Quick apply
2d
Operations Manager
Amtri Veritas Ltd —Macclesfield
- £50,000 - £60,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
7d
General Manager
Ryman —Crewe
- £66,000 a year
- Full-time
- Computer literacy
- Project management
- Leadership
- Free parking
- Employee discount
People Hub Manager
Ministry of Justice —Market Drayton
- £30,001 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Presentation skills
- Annual leave
Neighbourhood Ranger
Newcastle Under Lyme Borough Council —Newcastle-under-Lyme
- £28,598 - £31,022 a year
- Weekend availability
- Communication skills
- School
- Free parking
- Annual leave
Interventions Practitioner - HMP Dovegate (20 hours)
Remedi - Restorative Services —Uttoxeter
- From £24,000 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Health & Safety Manager
Nestlé —Tutbury
- £65,000 - £75,000 a year
- Full-time
- Leadership
13d
Service Co-ordinator - Helpdesk - 12 month FTC
Equans —Stoke-on-Trent
- 8 hour shift
- Communication skills
- Annual leave
- Employee assistance programme
Production Manager
Allied Bakeries —Stoke-on-Trent
- Full-time
- Analysis skills
- Project management
- Bakery
- Annual leave
- Employee assistance programme
Quick apply
Project Manager
Cheshire East Council —Crewe
- £48,072 - £54,994 a year
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
1d
Illicit Economy Prevention Practitioner - HMP Dovegate
Remedi - Restorative Services —Uttoxeter
- From £24,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Transport Coordinator
ForFarmers —Newcastle-under-Lyme
- Overtime
- Microsoft Excel
- Microsoft Outlook
- English
Transport Operations Manager
Gist Limited —Crewe
- £50,000 - £53,000 a year
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
Emerging Talent Manager
Veolia ES (UK) Limited —Cannock
- £50,000 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Employee discount
Quick apply
8d
Intelligence and Analysis Manager
Staffordshire County Council —Stafford
- £45,091 - £49,282 a year
- Data analysis skills
- Analysis skills
- Communication skills
11d

I want to receive the latest job alerts for change manager in stoke on trent, eng

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

VodafoneThree - Customer Improvement Specialist

Vodafone -
Stoke-on-Trent

Apply Now

Job details

Full-time
8 days ago

Benefits

Company pension
Employee discount
Paid volunteer time

Qualifications

Power BI
Microsoft Office
Telecommunication

Full job description

Location: Stoke-on-Trent Contact Centre + Hybrid ( on site at Stoke On Trent twice per week )
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working hours: Full time 37.5 hours per week – Monday to Friday

Hybrid

We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, for at least 8 days per month. You should work with your line manager to understand what their expectations are for you, your specific role and your team.

Who We Are

We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.

We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.

We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.

You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.

Why VodafoneThree

Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.

We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.

You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.

We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.

Be a part of VodafoneThree Consumer Operations, where delivering exceptional customer experiences is at the heart of everything we do. From supporting our customers across multiple sales and care channels to driving operational excellence and digital transformation, we work to enhance every interaction. This is where innovation meets service, and where your impact can make a real difference.

What you’ll do

You’ll play a key role in shaping how customers experience Vodafone, helping us move closer to being number one for Customer Experience—not just in telecoms, but across the wider service industry. As part of the Customer Improvement team, you’ll turn insight into action, working closely with frontline teams and stakeholders to create meaningful, measurable improvements for both customers and colleagues.

You’ll own and manage complaints dashboards, ensuring data is accurately categorised and easy to use for insight generation
You’ll partner with operational teams (including VOIS and external partners) to support quality assurance, coaching, and training coordination
You’ll contribute to monthly insight packs, stakeholder discussions, and call listening sessions to bring the customer voice to life
You’ll collaborate with Customer Improvement, E2E CX, and triage teams to understand challenges and use complaints data to shape solutions
You’ll create and maintain engaging presentations and dashboards that provide clear, actionable insights to drive improvement plans
You’ll support business reviews and help track performance against CX metrics and project deliverables

Who you are

You’ll bring experience or understanding of frontline customer experience and operational processes
You’ll feel confident communicating and engaging with a wide range of stakeholders
You’ll think analytically, using data and insights to identify trends and opportunities for improvement
You’ll have good Microsoft Office skills, with experience in tools like Power BI or Power Apps being a plus
You’ll be organised and proactive, taking ownership of tasks and delivering to deadlines
You’ll enjoy working collaboratively and contributing to a team that values continuous improvement and inclusivity

Worried that you don’t meet all the desired criteria exactly?
We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What we offer

We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies.

Need to Know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/reasonable-adjustments/) for guidance.

We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.

During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.

#VodafoneThree
#LI-Hybrid

Apply Now

Refine Your Search

change manager jobs in stoke on trent, eng

VodafoneThree - Customer Improvement Specialist

Operational Support Grade - HMP Werrington (Prison Support Role)

Key Account Manager & Projects Lead

Lead Online Manager

Water Hygiene Account Manager

Service Manager

Operations Manager

General Manager

People Hub Manager

Neighbourhood Ranger

Interventions Practitioner - HMP Dovegate (20 hours)

Health & Safety Manager

Service Co-ordinator - Helpdesk - 12 month FTC

Production Manager

Project Manager

Illicit Economy Prevention Practitioner - HMP Dovegate

Transport Coordinator

Transport Operations Manager

Emerging Talent Manager

Intelligence and Analysis Manager

I want to receive the latest job alerts for change manager in stoke on trent, eng

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected