Customer experience specialist Work, Jobs in Stoke On Trent, Eng (with Salaries)

VodafoneThree - Customer Improvement Specialist
Vodafone —Stoke-on-Trent
- Full-time
- Hybrid work
- Microsoft Office
- Employee discount
9d
Service Co-ordinator - Helpdesk - 12 month FTC
Equans —Stoke-on-Trent
- 8 hour shift
- Communication skills
- Annual leave
- Employee assistance programme
Digital Marketing Executive (Part Time)
Deploy eCommerce —Stoke-on-Trent
- £22,000 - £30,000 a year
- Part-time
- Analysis skills
- Organisational skills
- In-person
- Flexitime
Quick apply
Customer Service Advisor
Barclays —Stoke-on-Trent
- £26,700 a year
- Weekend availability
- Customer service
- Administrative experience
- Banking
- Life insurance
Project Coordinator
Benx —Stoke-on-Trent
- £27,000 - £29,000 a year
- Full-time
- Microsoft Word
- CRM software
- Microsoft Excel
- Free parking
Quick apply
3d
Customer Operations Specialist
ASM Technologies Limited —Northwich
- £26,500 a year
- Full-time
- Salesforce
- Microsoft Office
- Organisational skills
- Free parking
Quick apply
2d
Installation Planner
Home Energy Save GB Ltd —Stoke-on-Trent
- £26,000 - £28,600 a year
- Full-time
- CRM software
- Customer service
- Computer literacy
Quick apply
5d
Business Support Administrator
Lucideon —Stoke-on-Trent
- Full-time
- Microsoft Word
- Microsoft Excel
- Administrative experience
- Annual leave
Quick apply
Employment Specialist
Telford and Wrekin Council —Telford
- £31,537 - £33,699 a year
- Hybrid work
- In-person
- Free parking
- Employee assistance programme
Logistics Account Manager
Synergix Sameday Solutions ltd —Stoke-on-Trent
- £25,000 - £32,000 a year
- Full-time
- Customer service
- English
- IT
- Free parking
- Health & wellbeing programme
Quick apply
5d
Rehabilitation Specialist
Nuffield Health —Newcastle-under-Lyme
- Up to £28,000 a year
- Part-time
- English
- Bachelor's degree
- Rehabilitation centre
- Free parking
- Employee discount
Scheduler
L123 Limited —Penkridge West
- £13.00 - £14.50 an hour
- Full-time
- Microsoft Office
- Analysis skills
- Free parking
- Flexitime
Quick apply
13d
Apprentice Customer Service Co-ordinator - 2 year FTC
Equans —Stoke-on-Trent
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Annual leave
- Employee assistance programme
Customer Outcomes & Complaints Lead
Leek Building Society —Leek
- Up to £40,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Analysis skills
- Continuous improvement
- Annual leave
- Sick pay
Quick apply
9d
Call Handler
EMED Group —Stoke-on-Trent
- £12.71 an hour
- Weekend availability
- Customer service
- IT
- Communication skills
Quick apply
3d
Head of Ecommerce
CW Sellors Group Ltd —Ashbourne
- £45,000 - £55,000 a year
- Full-time
- English
- Organisational skills
- In-person
- Employee discount
Quick apply
Business Support Administrator - Accounts
Lucideon —Stoke-on-Trent
- Full-time
- Microsoft Excel
- Microsoft Office
- Administrative experience
- Annual leave
Quick apply
IT Specialist
bet365 —Stoke-on-Trent
- Full-time
- Microsoft Office
Quick apply
Specialist Equipment Centre Operative
Selwood Limited —Stoke-on-Trent
- £30,945 a year
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Reprographics Artworker
Swanline Group —Stone
- £30,000 - £35,000 a year
- Full-time
- CAD
- Organisational skills
- In-person
Quick apply
2d

I want to receive the latest job alerts for customer experience specialist in stoke on trent, eng

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer experience specialist jobs near stoke on trent, eng

Service Coordinator jobs in Stoke-on-Trent

Business Administrator jobs in Stoke-on-Trent

Logistics Manager jobs in Stoke-on-Trent

Project Coordinator jobs in Stoke-on-Trent

IT Technician jobs in Stoke-on-Trent

Customer Service Representative jobs in Lye And Wollescote

Customer Insight jobs in London

Customer Service Representative jobs in Brandon

Pharmaceutical Sales Representative jobs in London

Customer Service Representative jobs in Hartlepool

Work From Home Customer Service jobs in Birmingham

Customer Service Representative jobs in Newbury

Equipment Technician jobs in London

Equipment Technician jobs in Merseyside

Equipment Technician jobs in Craigavon

Customer Service jobs in Stockport

Service Coordinator jobs in Edenbridge

Service Coordinator jobs in England

Service Coordinator jobs in Remote

Part Time Customer Service jobs in London

VodafoneThree - Customer Improvement Specialist

Vodafone -
Stoke-on-Trent

Apply Now

Job details

Full-time
9 days ago

Benefits

Company pension
Employee discount
Paid volunteer time

Qualifications

Power BI
Microsoft Office
Telecommunication

Full job description

Location: Stoke-on-Trent Contact Centre + Hybrid ( on site at Stoke On Trent twice per week )
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working hours: Full time 37.5 hours per week – Monday to Friday

Hybrid

We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, for at least 8 days per month. You should work with your line manager to understand what their expectations are for you, your specific role and your team.

Who We Are

We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.

We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.

We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.

You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.

Why VodafoneThree

Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.

We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.

You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.

We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.

Be a part of VodafoneThree Consumer Operations, where delivering exceptional customer experiences is at the heart of everything we do. From supporting our customers across multiple sales and care channels to driving operational excellence and digital transformation, we work to enhance every interaction. This is where innovation meets service, and where your impact can make a real difference.

What you’ll do

You’ll play a key role in shaping how customers experience Vodafone, helping us move closer to being number one for Customer Experience—not just in telecoms, but across the wider service industry. As part of the Customer Improvement team, you’ll turn insight into action, working closely with frontline teams and stakeholders to create meaningful, measurable improvements for both customers and colleagues.

You’ll own and manage complaints dashboards, ensuring data is accurately categorised and easy to use for insight generation
You’ll partner with operational teams (including VOIS and external partners) to support quality assurance, coaching, and training coordination
You’ll contribute to monthly insight packs, stakeholder discussions, and call listening sessions to bring the customer voice to life
You’ll collaborate with Customer Improvement, E2E CX, and triage teams to understand challenges and use complaints data to shape solutions
You’ll create and maintain engaging presentations and dashboards that provide clear, actionable insights to drive improvement plans
You’ll support business reviews and help track performance against CX metrics and project deliverables

Who you are

You’ll bring experience or understanding of frontline customer experience and operational processes
You’ll feel confident communicating and engaging with a wide range of stakeholders
You’ll think analytically, using data and insights to identify trends and opportunities for improvement
You’ll have good Microsoft Office skills, with experience in tools like Power BI or Power Apps being a plus
You’ll be organised and proactive, taking ownership of tasks and delivering to deadlines
You’ll enjoy working collaboratively and contributing to a team that values continuous improvement and inclusivity

Worried that you don’t meet all the desired criteria exactly?
We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What we offer

We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies.

Need to Know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/reasonable-adjustments/) for guidance.

We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.

During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.

#VodafoneThree
#LI-Hybrid

Apply Now

Refine Your Search

customer experience specialist jobs in stoke on trent, eng

VodafoneThree - Customer Improvement Specialist

Service Co-ordinator - Helpdesk - 12 month FTC

Digital Marketing Executive (Part Time)

Customer Service Advisor

Project Coordinator

Customer Operations Specialist

Installation Planner

Business Support Administrator

Employment Specialist

Logistics Account Manager

Rehabilitation Specialist

Scheduler

Apprentice Customer Service Co-ordinator - 2 year FTC

Customer Outcomes & Complaints Lead

Call Handler

Head of Ecommerce

Business Support Administrator - Accounts

IT Specialist

Specialist Equipment Centre Operative

Reprographics Artworker

I want to receive the latest job alerts for customer experience specialist in stoke on trent, eng

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected