Patient access occupations Work, Jobs in Stratford, Gtl (with Salaries)

Patient Support Executive
CREATE Fertility —London
- £30,784 a year
- Full-time
- Sales
- Customer service
- Organisational skills
Quick apply
13d
Clinic Receptionist
London School of Osteopathy —Bethnal Green
- £14.80 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Administrative experience
- Annual leave
Quick apply
5d
Patient Administrator
Circle Health Group —London
- Up to £25,620 a year
- Full-time
- Hospital
- Employee discount
- Life insurance
Medical Receptionist
LL Medical Care Ltd —Leyton
- From £13 an hour
- Part-time
- GP surgery experience
- Administrative experience
- Organisational skills
- Free parking
- Flexitime
Quick apply
12d
Bank Receptionist
Cygnet —London
- £13.30 an hour
- Microsoft Excel
- Microsoft Outlook
- Hospital
- Free parking
- Employee discount
11d
Patient Administrator (Bank)
Circle Health Group —London
- Up to £12.71 an hour
- Part-time
- Hospital
- Annual leave
11d
Receptionist/Administrator
West Green Surgery —London
- £12.71 - £13.00 an hour
- Full-time
- Microsoft Word
- Microsoft Outlook
- English
- Annual leave
- Employee discount
Quick apply
13d
Receptionist
The Riverside Practice —London
- From £12.71 an hour
- Full-time
- Administrative experience
- In-person
- Communication skills
- Free parking
Quick apply
Bank Admin
LycaHealth —Canary Wharf
- £11 - £12 an hour
- Organisational skills
- IT
- Communication skills
- Free parking
Receptionist/Administrator
Balaam Practice Surgery —London
- £12.15 an hour
- Part-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Access
- Annual leave
- Sick pay
Quick apply
13d
Customer Service Associate (Patient Outreach)
Rightangled —London
- Full-time
- Remote
- Bilingual
- Spanish
- Customer service
Quick apply
Care Coordinator (Part Time) – Domiciliary Care Agency
Supporting Care Redbridge ltd. —Ilford
- From £14,000 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
Quick apply
Bank Guest Services Assistant
The London Clinic —London
- £13.20 an hour
- 12 hour shift
- Hospitality
- Customer service
- Microsoft Office
4d
Patient Support Coordinator
Montu UK —London
- £27,000 a year
- Weekend availability
- Hybrid work
- Customer service
- IT
- Communication skills
3d
Dental Receptionist
East Village Dental —London
- From £12.50 an hour
- Full-time
- Administrative experience
- In-person
- Communication skills
Quick apply
Care Coordinator
The Evewell —London
- £34,000 - £37,000 a year
- Full-time
- Microsoft Office
- Organisational skills
- In-person
- Employee discount
- Bereavement leave
Quick apply
13d
Receptionist
Grand Drive Surgery —London
- From £12.71 an hour
- Customer service
- Administrative experience
- Front desk
- Free parking
Quick apply
10d
Diagnostic and Assessment Service Administrator
THE NATIONAL AUTISTIC SOCIETY —Bromley
- £20,000 a year
- Administrative experience
- Organisational skills
- Automotive diagnostics
- Annual leave
- Employee assistance programme
5d
Receptionist
Bupa —London
- £30,500 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Gym membership
- Referral programme
Quick apply
Receptionist in GP Surgery
Dr Curran & Partners —Clapham
- £12.73 an hour
- Full-time
- GP surgery experience
- Microsoft Office
- Administrative experience
- Sick pay
Quick apply

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Patient Support Executive

CREATE Fertility -
London

Quick apply

Job details

Full-time | Fixed term contract
£30,784 a year
13 days ago

Qualifications

Outbound sales
Sales
Customer service
Organisational skills
Typing
Communication skills
Time management

Full job description

Company Overview

We are part of a leading international group of fertility specialists, including CREATE Fertility and IVI London, providing world-class reproductive healthcare across the UK.

Our clinics are at the forefront of innovation, offering Natural and Mild IVF meaning,gentler, safer approaches that use little to no fertility medication alongside a full range of advanced treatments, including IVF, IUI, ICSI and fertility preservation.

Together, we are committed to evidence-based treatments, cutting-edge technology and personalised, patient-focused care helping to give every patient the best possible chance of success.

The Role

The Patient Support Executive will be a vital member of our new enquiries team based in London, Farringdon tasked with delivering exceptional service to new prospects through inbound calls, web enquiries, live chat and social media.

This role involves utilising a comprehensive understanding of our products and services to guide potential patients, promote relevant treatments and convert enquiries into appointments.

Duties and Objectives

Efficiently manage new enquiries, ensuring a professional and first-class service.
Offer accurate information, support, and guidance on CREATE’s range of services and treatments.
Proactively manage sales by service to achieve internal conversion targets.
Respond promptly and clearly to patient requests via email, live chat, and website.
Schedule and confirm new patient appointments.
Build strong relationships and rapport with potential patients.
Handle financial transactions, including creating statements, processing payments, and managing refunds.
Maintain confidentiality and discretion in all patient interactions.
Provide emotional support and empathy in sensitive situations.
Comply with CREATE’s policies, the Data Protection Act, and HFEA regulations.
Work effectively as part of a team and independently.
Coordinate with clinic managers to ensure the availability of appointments.

KPIs / Key Results

Achieving conversion targets for patient enquiries to appointments.
Maintaining high levels of patient confidentiality and data protection compliance.
Meeting and exceeding set KPIs for patient engagement and satisfaction.
Ensuring accurate and timely communication with patients

Skills

Collaborative and Initiative-Taking: Ability to work well within a team and also independently take the initiative.
Excellent Communication: Proficient in verbal and written communication, with a confident and clear speaking manner.
Typing Skills: Competent typing skills for managing online enquiries.
Friendly and Compassionate Personality: Warm and empathetic approach to patient interactions.
Strong Organisational Skills: Ability to manage multiple tasks efficiently and keep all patient-related activities well-organised.
Empathy: Capability to handle challenging and sensitive situations with maturity and understanding.
Active Listening: Patient and attentive listener who can accurately understand and address patient needs.
Pressure Handling: Ability to perform effectively under pressure and maintain composure.
Stakeholder Interaction: Comfortable interacting with various levels of stakeholders, including clinic managers and healthcare professionals.
Commitment to Confidentiality: Adherence to patient confidentiality and privacy standard

Experience / Personal Specification

Experience

Work quickly to address and resolve patient issues
Intuitive to patient needs with clear and concise communication skills
Strong communication, interpersonal skills and the ability to build and maintain relationships
A background in customer service or sales is a plus
Must understand customer relationship management (CRM)
Strategic thinker and ability to analyze and solve problems quickly
Ability to work well across multiple teams
Attentive to detail and organized
Must be self-motivated, flexible and able to manage several tasks at one time·

Essential

Ability to work collaboratively and take initiative individually.
Excellent communication and typing skills, with a clear and confident speaking manner.
Friendly, caring, and compassionate personality.
Strong organisational and time management skills.
Maturity to handle challenging situations with empathy and positivity.
Proactive and motivated by targets.
Patient and attentive listener, with an understanding of customer needs.
Ability to work under pressure and interact with stakeholders at all levels.
Commitment to patient confidentiality.

Desirable

Experience in healthcare or luxury customer service.
Experience in outbound sales within a high-end environment (non-cold calling).
Flexible, approachable, and enthusiastic demeanour.
Strong interpersonal skills and attention to detail.
Willingness to learn and adapt.

Job Types: Full-time, Fixed term contract

Pay: £30,784.00 per year

Ability to commute/relocate:

London EC1N 8XA: reliably commute or plan to relocate before starting work (required)

Application question(s):

What is your current notice period?
Describe your experience and how you would suit this role?

Experience:

Customer Service: 3 years (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

patient access occupations jobs in stratford, gtl

Patient Support Executive

Clinic Receptionist

Patient Administrator

Medical Receptionist

Bank Receptionist

Patient Administrator (Bank)

Receptionist/Administrator

Receptionist

Bank Admin

Receptionist/Administrator

Customer Service Associate (Patient Outreach)

Care Coordinator (Part Time) – Domiciliary Care Agency

Bank Guest Services Assistant

Patient Support Coordinator

Dental Receptionist

Care Coordinator

Receptionist

Diagnostic and Assessment Service Administrator

Receptionist

Receptionist in GP Surgery

I want to receive the latest job alerts for patient access occupations in stratford, gtl

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