- Suffolk County Council
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Address: Uplands Offices, Sudbury, Suffolk CO10 1NF - Hybrid
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Salary: £25,185 per annum (pro rata)
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Hours: 18.5 hours, flexible working options available
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Contract: Permanent
As a modern, flexible and effective organisation, we’re driven to make a positive difference to the environment, the communities we serve and the careers of our people. That’s why, when you join us as an Administrator, you’ll be encouraged to share your fresh thinking and empowered to explore new ideas that will shape and improve our services as well as your career.
Reimagine the possibilities.
Your role and responsibilities
You will:
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provide administrative, telephone and finance support to Social Workers, Practitioners and Managers
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act as a professional and customer-focused first point of contact for internal and external customers
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use Microsoft Office and specialist databases to maintain records, process information and support service delivery
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assist with financial processes, including invoices, payments, ordering and budget monitoring
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organise meetings, prepare documentation and support team activities
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maintain accurate records and filing systems whilst ensuring confidentiality and compliance with data protection requirements
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respond to enquiries, resolve routine issues and signpost customers to the appropriate services
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work flexibly across the team, providing support and cover where needed
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contribute ideas to improve administrative processes and ways of working.
This position would suit someone who enjoys working collaboratively, takes pride in delivering excellent customer service, and is looking to make a meaningful contribution to services that support children and families across Suffolk.
You will need:
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proven experience in an administrative or business support role, or transferable skills gained through work, volunteering or education
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strong organisational skills with the ability to manage competing priorities and work accurately under pressure
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excellent customer service and communication skills, both written and verbal
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confidence using Microsoft Office applications, particularly Outlook, Word and Excel
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experience of working with financial processes, budgets, invoices or other finance-related tasks
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the ability to maintain accurate records and administrative systems
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an understanding of confidentiality, data protection and the importance of handling sensitive information appropriately
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a flexible and positive approach, with a willingness to support colleagues and adapt to changing service needs
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the ability to work independently, use your initiative and solve routine problems effectively
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a commitment to continuous learning, development and delivering the best outcomes for Suffolk residents.
You can view a full list of requirements in the Job and Person Profile (JPP), which you can find in the ‘How to apply’ section towards the bottom of this advert. If you believe you can succeed in this role, even if you don't meet all requirements, please still apply. We would appreciate the opportunity to consider your application.
The team
You'll join our Business Support Team, providing vital support to Family Help Teams and Edge of Care services. The work we do helps practitioners focus on supporting children, young people and families across Suffolk.
We're a friendly and supportive team who take pride in delivering a high-quality service. We value collaboration, flexibility and continuous improvement, encouraging everyone to share ideas and contribute to positive change. No two days are the same, and you'll play an important role in helping our teams work effectively and efficiently.
We work in a hybrid way, balancing office and home working, with a minimum of two office-based days per week (pro rata for part-time staff).
Empowering Everyone
We’re big believers in potential, possibility and the power of different ideas. We’re always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report.
For more information
For an informal discussion about the role, please contact Cathy Smith (she/her) by calling 01449 745160 or emailing [email protected].
How to apply
Step 1 - Read the Job and Person Profile (Word).
Step 2 - Click ‘Apply Now’ to start your online application.
Step 3 - Upload a supporting statement answering the following questions below (no more than 400 words per question). You should use the Supporting Statement template.
1. Describe a time when you provided excellent customer service to a customer, colleague or member of the public. How did
you identify their needs and what was the outcome?
2. Describe a time when you worked as part of a team to achieve a shared goal. What was your contribution and how did you support others to achieve a positive
outcome?
3. What interests you about this Business Support Officer role and how do your skills, qualities and experience make you a suitable candidate to support children,
young people and families in Suffolk?
Please note: Without a supporting statement, your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format.
For guidance on completing your application, please see our How to Apply page.
We value authentic applications that showcase your genuine skills and experiences, so we encourage you to present your own work and ideas throughout the process. You can also read our Using AI in Your Application and Interview guidance to understand acceptable and unacceptable use of AI. If AI is used inappropriately, your application may not be progressed.
Do you need any reasonable adjustments to help you to apply? If you are disabled and/or have additional support needs, you can request reasonable adjustments. You can do this by contacting our Recruitment Team at [email protected] or 03456 014412. You can find examples of possible adjustments on our Reasonable Adjustment pages. If you're invited to the next stage, you’ll have another chance to request adjustments.
Closing date: 11.30pm, 8 September 2026.
Promoted as FJ (Featured Job) on Suffolk Jobs Direct.
This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts. #LI-Hybrid
As a modern and effective council, we offer a wide variety of careers to suit people with a range of skills, abilities and ambitions. We offer working options that flex to reflect the way people work today and take the time to understand and support your individual needs. We’re driven to make a positive difference to the world around us and encourage everyone with drive and focus to join us and build an influential and impactful career. Reimagine the possibilities.
In return, you’ll enjoy:
- up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days
- membership of a competitive Local Government Pension Scheme (LGPS)
- travel, lifestyle, health and wellbeing benefits
- performance-related annual pay progression, in addition to an annual cost-of-living pay increase
- training and encouragement to expand your knowledge
- a variety of career development opportunities across our organisation
- diverse and active staff networks
- flexible working options, with the right to request flexible working from your first day
Plus lots more!
If you want to know more about our benefits, values and equality commitments please visit our Suffolk County Council careers website (careers.Suffolk.gov.uk).
