Head of it Work, Jobs in Sunderland, Eng (with Salaries)

Head of Warehouse and Operations
Phoenix 2 Retail —Peterlee
- £60,000 - £70,000 a year
- Part-time
- Continuous improvement
- Team management
- In-person
- Annual leave
- Employee assistance programme
Quick apply
3h
VacancyTitle: Head of Delivery - Major Projects
Northumbrian Water/Essex & Suffolk Water —Durham
- £120,000 a year
- Full-time
- Hybrid work
- Management
- Project management
- Continuous improvement
- Annual leave
- Employee assistance programme
7d
Learning & Development Coach
Hays Travel —Sunderland
- Full-time
- Sales
- Customer service
- Research
- Employee discount
Sales Team Manager
TROO LTD —Sunderland
- £42,000 - £50,000 a year
- Full-time
- CRM software
- Computer literacy
- Continuous improvement
- Gym membership
- Referral programme
Quick apply
14d
Digital Content Executive
Hays Travel —Sunderland
- Organisational skills
- AI
- Communication skills
- Employee discount
Quality Assurance (QA) Test Engineer
Hays Travel —Sunderland
- DevOps
- Employee discount
23h
Business Administrator
Spire Healthcare —Washington
- Part-time
- Free parking
- Annual leave
EHS (Environment, Health & Safety) & Estates Manager
Low Carbon Materials —Seaham
- £45,000 - £55,000 a year
- Full-time
- Presentation skills
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
3d
Data Compliance Officer
Infected Blood Compensation Authority —Newcastle upon Tyne
- £38,105 a year
- Full-time
- Databases
- Presentation skills
- Computer skills
- Annual leave
7d
IT Service Delivery Analyst
Newcastle Building Society —Newcastle upon Tyne
- Full-time
- Hybrid work
- Continuous improvement
- Analytics
- Annual leave
- Employee assistance programme
9d
Head of Ecommerce & Digital Marketing
The Danesmoor Group —Newton Aycliffe
- Up to £65,000 a year
- Full-time
- Social media management
- In-person
- Leadership
- Free parking
- Employee discount
Quick apply
14d
Telephone Operator
Station Taxis (Sunderland) Ltd —Sunderland
- Up to £15.34 an hour
- Full-time
- Computer literacy
- Data entry
- Typing
Quick apply
6d
Site Manager - QTS 01 & 02
Rehlko —Sunderland
- Full-time
- Management
- SharePoint
- IT
- Employee assistance programme
Head of Student Accommodation Services
Durham University —Durham
- £59,966 - £67,468 a year
- Full-time
- Hybrid work
- Management
- University
- Budgeting
IT Service Desk Team Lead
Newcastle Building Society —Newcastle upon Tyne
- Full-time
- Continuous improvement
- Organisational skills
- Leadership
- Annual leave
- Employee assistance programme
17h
Metering Service Delivery Manager
Wave Utilities —Durham
- From £50,182 a year
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Team management
- Free parking
- Employee assistance programme
Quick apply
6d
Technical Support Manager
Midea UK —North Shields
- £45,000 a year
- Full-time
- In-person
- Communication skills
- Life insurance
Quick apply
Regional Marketing Executive
Hays Travel —Sunderland
- Organisational skills
- Communication skills
- Employee discount
Theatre Manager
ATG Entertainment Limited —Sunderland
- £45,000 a year
- Full-time
- Computer literacy
- Computer skills
- Communication skills
1d
Senior Data Analyst
Admiral Slots —Gateshead
- £45,000 a year
- Full-time
- Analysis skills
- Mentoring
- AI
- Employee discount
- Referral programme
Quick apply

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Head of Warehouse and Operations

Phoenix 2 Retail
Peterlee

Quick apply

Job details

Part-time | Full-time
£60,000 - £70,000 a year
3 hours ago

Benefits

Casual dress
Annual leave
Company pension
Employee assistance programme
Employee discount
On-site parking

Qualifications

Succession planning
Reporting of Injuries Diseases and Dangerous Occurrences Regulations (RIDDOR)
Stakeholder collaboration
Stakeholder liaison
Warehouse management system
Warehouse management
Continuous improvement
Continuous improvement cycles oversight
Team management
Operational strategy development
Management reporting
Supply chain warehousing
Training & development
Operations leadership experience
Warehouse team management
Distribution operations team management
COSHH compliance

Full job description

Head of Operations & Warehouse

About Phoenix 2 Retail

Phoenix 2 Retail is the leading wholesaler specialising in vaping and nicotine products, providing innovative route-to-market solutions for global brands. Our mission is to become the world's leading supplier of smoking alternatives, built on the pillars of responsibility, innovation, education, and sustainability, to create a better future for retailers and consumers.

Our Values

Our "I CARE" values represent our commitment to fostering a culture of positive influence, unwavering commitment, individual and collective accountability, ethical responsibility, and the relentless pursuit of excellence. These values guide our actions and decisions, ensuring we deliver outstanding results for our clients and employees.

Role Overview

We're looking for a hands-on, commercially minded Head of Operations & Warehouse to take ownership of our warehousing, logistics, and operational strategy. You'll oversee a Warehouse Manager, who runs the day-to-day warehouse floor operation, and an Operations Manager, who looks after the wider operations team, while you focus on setting direction, driving efficiency and safety at a strategic level, and working closely with senior stakeholders to ensure the operation scales in line with the business. You'll turn operational data into decisions, keep standards high, and build a team that takes pride in getting it right.

Key Responsibilities

Lead and hold overall accountability for warehouse and operations performance, with a Warehouse Manager and an Operations Manager reporting into you.
Oversee the Warehouse Manager, who is responsible for day-to-day warehouse activity including goods-in, picking, packing, and dispatch.
Oversee the Operations Manager, who is responsible for leading and developing the wider operations team.
Provide clear leadership and direction across both functions, ensuring roles, responsibilities, and reporting lines are well defined.
Set the operational strategy and direction, empowering the Warehouse Manager and Operations Manager to deliver against agreed objectives.
Hold regular one-to-ones and performance reviews with the Warehouse Manager and Operations Manager, providing coaching, support, and clear objectives.
Review and challenge operational performance against KPIs, stepping in with the relevant manager to resolve issues affecting service or output.
Build capability and resilience within the operations team through training, development plans, and succession planning.
Own overall health & safety across the warehouse and operations function, ensuring the Warehouse Manager embeds a safe working practices within their teams.
Act as the senior point of contact for health & safety, working with stakeholders including senior management, external auditors, and regulatory bodies.
Own operational performance, setting and monitoring KPIs across productivity, accuracy, and on-time dispatch.
Develop and implement processes and systems to improve efficiency, reduce waste, and support business growth.
Manage stock control and inventory accuracy, working closely with finance to ensure reliable reporting.
Manage relationships with couriers, hauliers, and third-party logistics providers to ensure service levels are met.
Build strong working relationships with stakeholders across finance, sales, and procurement, aligning operational objectives with wider business goals.
Present operational performance and insights clearly to senior management.
Drive continuous improvement across processes, systems, and controls.

Health & Safety

The safety of our warehouse and operations teams is a top priority, and you'll be responsible for embedding a strong health & safety culture across the operation, working through the Warehouse Manager to ensure standards are upheld on the ground. You'll ensure the operation meets all relevant regulatory and legislative requirements, lead on risk assessments and safe systems of work, and work closely with stakeholders to keep the business audit-ready at all times.

Act as the senior lead for health & safety across the warehouse function, promoting a proactive, safety-first culture across all shifts.
Write, review, and maintain SOPs (Standatrd Operating Procedures) for warehouse and operational activities, ensuring they reflect best practice and current legislation.
Ensure compliance with relevant legislation, including RIDDOR, COSHH, and manual handling regulations.
Set and maintain risk assessments, safe systems of work, and standard operating procedures, delegating day-to-day implementation to the Warehouse Manager and Operations Manager.
Oversee routine inspections of equipment, racking, and vehicles, ensuring maintenance and certification schedules are met.
Lead investigations into significant incidents, near-misses, and accidents, implementing corrective actions to prevent recurrence.
Ensure health & safety training, and inductions are delivered consistently across the operations team.
Act as the key stakeholder liaison for health & safety, working with senior management, external bodies, and auditors to ensure the operation remains fully compliant.

Qualifications & Skills

We're looking for someone who genuinely enjoys running a tight operation. If you get a quiet sense of pride from a warehouse that runs like clockwork, spotting inefficiencies before they become problems, and building a team that trusts your judgement, you'll fit right in here. You'll thrive in a role where hands-on leadership matters, standards are non-negotiable, and a well-run shift can turn you into the person everyone relies on. While not every box is essential, the following qualities would make you an ideal candidate:

Previous experience in a senior warehouse, logistics, or operations management role.
Proven track record of leading and developing managers, ideally including experience overseeing both a Warehouse Manager and an Operations Manager or similar direct reports.
Strong working knowledge of warehouse management systems (WMS) and stock control processes.
Experience working in FMCG, wholesale, or distribution.
Solid understanding of health & safety legislation within a warehouse environment, ideally with a NEBOSH or IOSH qualification.
Confident working with stakeholders at all levels, including senior management, external auditors, and regulatory bodies.
Comfortable working in a fast-paced, growing environment where priorities can evolve.

What We Offer

Salary: £60,000 - £70,000
Career Growth & Progression Opportunities
Company Bonus
24 Days Annual Leave + Bank Holidays
Extra Paid Day Off for Your Birthday
Employee Assistance Programme
Salary Sacrifice Pension Scheme (5% Employer Contribution)

Diversity, Inclusion & Belonging

Phoenix 2 Retail is an equal opportunity employer that values diversity and inclusion. We are committed to fostering an environment where all employees feel empowered to bring their authentic selves to work, contributing to our shared success.

Pay: £60,000.00-£70,000.00 per year

Benefits:

Casual dress
Company pension
Employee discount
On-site parking

Work Location: In person

Quick apply

Refine Your Search

head of it jobs in sunderland, eng

Head of Warehouse and Operations

VacancyTitle: Head of Delivery - Major Projects

Learning & Development Coach

Sales Team Manager

Digital Content Executive

Quality Assurance (QA) Test Engineer

Business Administrator

EHS (Environment, Health & Safety) & Estates Manager

Data Compliance Officer

IT Service Delivery Analyst

Head of Ecommerce & Digital Marketing

Telephone Operator

Site Manager - QTS 01 & 02

Head of Student Accommodation Services

IT Service Desk Team Lead

Metering Service Delivery Manager

Technical Support Manager

Regional Marketing Executive

Theatre Manager

Senior Data Analyst

I want to receive the latest job alerts for head of it in sunderland, eng

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