Patient experience manager Work, Jobs in Surbiton, Gtl (with Salaries)

Patient Navigator (Lung diagnosis and pulmonary nodule pathway)
Kingston and Richmond NHS Foundation Trust —Kingston upon Thames
- £33,262 - £36,027 a year
- Full-time
- Care experience
- Administrative experience
- Patient care
- Employee assistance programme
11d
Change Manager
Communitas Clinics —Croydon
- Up to £40,000 a year
- Full-time
- Analysis skills
- Project management
- Bachelor's degree
Quick apply
14d
Clinical Practice Manager
SEON Vision —Kingston upon Thames
- £50,000 - £55,000 a year
- Full-time
- Project management
- Organisational skills
- In-person
- Free parking
- Annual leave
Quick apply
7d
Services Manager
Communitas Clinics —Croydon
- £48,000 a year
- Full-time
- Data analysis skills
- Analysis skills
- Bachelor's degree
- Sick pay
Quick apply
14d
Admissions Administrator
Imperial College London —Charing Cross
- £41,005 - £45,616 a year
- Full-time
- Hybrid work
- Computer literacy
- Bachelor's degree
- School
- Annual leave
7d
Deputy Manager
Tenpin —Elmbridge
- £34,875 a year
- Full-time
- Hospitality
- Management
- Customer service
- Employee assistance programme
Quick apply
22h
Education Coordinator Research (0.6 FTE)
University College London —London
- £43,981 - £52,586 a year
- Part-time
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
4d
Operational Support Services Officer
Kingston and Richmond NHS Foundation Trust —Teddington
- £36,943 - £44,900 a year
- Full-time
- Customer service
- Administrative experience
- Supervising experience
5d
Estates Manager
HCA International —London
- Up to £65,000 a year
- Full-time
- Hospital
- Engineering
- Organisational skills
- Employee discount
Patient Pathway Coordinator - Gastroenterology
Epsom and St Helier University Hospitals NHS Trust —Epsom
- £33,262 - £36,027 a year
- Full-time
- Microsoft Excel
- Hospital
- Customer service
20h
Patient Pathway Coordinator - Cardiology
Epsom and St Helier University Hospitals NHS Trust —Epsom
- £33,262 - £36,027 a year
- Full-time
- Microsoft Excel
- Hospital
- Customer service
20h
Practice Manager
The Dental Spa —Putney
- £25,195.66 - £55,266.23 a year
- Full-time
- Management
- Customer service
- Organisational skills
Quick apply
Maternity Inpatient Receptionist
Kingston and Richmond NHS Foundation Trust —Kingston upon Thames
- £30,142 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Customer service
18h
Innovation Expert - Medical - £81,000-£117,800 p.a. + benefits
Medicines and Healthcare Products Regulatory Agency —Canary Wharf
- £81,000 - £117,800 a year
- Full-time
- Presentation skills
- Travel
- Leadership
- Annual leave
- Sick pay
Regional Business Manager
Banning Dental Group —London
- Up to £60,000 a year
- Full-time
- Management
- Supervising experience
- Bachelor's degree
- Employee discount
Quick apply
14d
Pharmacy Manager - New Malden
Tesco UK —New Malden
- £44,990 - £61,861 a year
- Full-time
- IT
Undergraduate Clinical Teaching Fellow
Kingston and Richmond NHS Foundation Trust —Kingston upon Thames
- £45,715 - £67,610 a year
- Full-time
- Education
- Paediatrics
- IT
- Employee assistance programme
4d
Senior Scientific Engagement & Program Manager
Novartis —London
- £53,532.50 - £99,417.50 a year
- Full-time
- Hybrid work
- Doctoral degree
- English
- Master's degree
Associate Practitioner, Molecular Pathology Department
Health Services Laboratories (HSL) —London
- Up to £38,005.20 a year
- Full-time
- Annual leave
- Employee assistance programme
5d
Dental Practice Manager
Kings Dental Specialists —Kingston upon Thames
- From £19.50 an hour
- Part-time
- Supervising experience
- In-person
- Leadership
- Annual leave
- Employee discount
Quick apply
13d

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Patient Navigator (Lung diagnosis and pulmonary nodule pathway)

Kingston and Richmond NHS Foundation Trust
Kingston upon Thames

Apply Now

Job details

Full-time
£33,262 - £36,027 a year
11 days ago

Benefits

Employee assistance programme

Qualifications

Care experience
Administrative experience
Patient care
Communication skills

Full job description

Band 4

Main area

Respiratory

Grade

Band 4

Contract

Fixed term: 9 months (FTC or Secondment till 1/2/27)

Hours

Full time - 37.5 hours per week

Job ref

396-7814579-DE-GV-Z-A

Site

Kingston Hospital

Town

Kingston

Salary

£33,262 - £36,027 Pro rata, pa. incl. HCAS

Salary period

Yearly

Closing

19/07/2026 23:59

Home, community, hospital

Kingston and Richmond NHS Foundation Trust offers a range of fantastic opportunities to grow your career across both hospital and community settings in south London. Whether you're looking to build new skills or take your experience to the next level, we are uniquely placed to provide the right environment to support your professional development. With colleagues working in people’s homes, in community clinics, and in our two hospitals, we have an outstanding breadth of knowledge and experience to draw from.

Our commitment to exceptional care is reflected in being the first trust of our kind in London to achieve an ‘Outstanding’ rating from the CQC for both overall quality and leadership. We exist to provide the best possible care for our patients and we do that by giving our colleagues what they need to be their best at work. We have won numerous awards from the HSJ and Nursing Times for the way we support our colleagues across all our services.

We are proud to be recognised for our outstanding cancer care, children's services, pioneering surgical teams, and exceptional rehabilitation services. Our maternity services have been rated the "Best in London" by women surveyed by the Care Quality Commission (CQC), with parents travelling to Kingston to take advantage of our considerable experience and expertise.

Our Trust values

These words are important reminders, but it’s our behaviours that tell people who we are. We expect all colleagues to bring our values to life in their work.

Compassionate: We provide care with kindness, understanding, and empathy for all.
Inclusive: We embrace diversity and respect the unique contributions of every individual.
Collaborative: We foster teamwork across all levels, working together and with our partners to deliver the best outcomes.
Inspiring: We are committed to continuous improvement and excellence in patient care, staff development, and innovation.

Job overview

You will work with, coordinate and support the faster diagnosis CNS and pulmonary nodule CNS as well as working with the wider MDT, to support patients who are referred into the lung nursing team. You will be responsible for facilitating and tracking patients referred into the faster diagnosis and pulmonary nodule service and supporting weekly respiratory/ oncology clinic.

This role is a combination of administration, clinic organisation, clinical team and patient support. The role requires excellent organisation, coordination of multiple resources and administrative skills. You will
need excellent interpersonal skills – to ensure accurate verbal and written communication with a wide range of healthcare professionals both inside and outside of the Trust.

Main duties of the job

Monitor and receive patient referral notifications, by telephone and email, and alert the Clinical Team. Respond accordingly to enquiries.
Co-ordinate and provide administrative support to ensure that all the relevant referral paperwork (from primary and secondary care sources) and clinical information is available within the necessary timescale for each patient appointment.
Book all appointments and investigations as needed.
Identify from the Tracking List the next steps in the patient care pathway and provide administrative support to monitor investigation results, alert the Clinical Team and schedule patient follow-up appointments.

Continued on attached JD...

Working for our organisation

Development and staff wellbeing

Your growth and personal happiness matters to us. After all, we can’t expect the best from you if we don’t invest in your development and nurture your wellbeing. From the moment you join us, we’re committed to fostering your professional and personal development within a supportive, empowering environment. Whether you’re just starting your career or looking to advance further, we provide you with the tools and opportunities you need to succeed. We actively support colleagues to take part in research, quality improvement and innovation, whatever their role or level in the organisation.

To support your wellbeing, we offer an extensive range of resources, including an on-site staff nursery at Kingston Hospital, wellbeing practitioners, regular wellbeing classes, dedicated staff physiotherapist, comprehensive occupational health services, 24/7 employee assistance programme, and a range of other support and activities.

We also take every opportunity to thank and recognise the work our teams do, through weekly ‘shoutouts’ and patient feedback, monthly and annual awards.

Wherever you work across our organisation, we look forward to welcoming you.

At KRFT we are committed to supporting flexible working arrangements. Applicants are encouraged to discuss any flexibility they may need during the recruitment process.

Detailed job description and main responsibilities

***Please see the attached supporting document/s which contains more information about the role in the job description and person specification***

NB: ensure your supporting statement aligns with the job description and person specification, as your application will be assessed against these criteria.

Person specification

NHS

Essential criteria

NHS Experience
Cancer knowledge
PTL knowledge
Relevant patient care experience

Desirable criteria

Pathway Knowledge

NHS

Essential criteria

NHS experience
Cancer knowledge
PTL knowledge
Relevant patient care experience

Desirable criteria

Knowledge of NHS pathways

We support the NHS Flex for the Future pledge

We welcome conversations about flexible working from day one, including options such as adjusted hours, compressed hours and other arrangements. If flexibility matters to you, please talk to us - we’ll be happy to explore what’s possible for the role and the service.

Your recruitment team
The NHS South West London Recruitment Hub is your dedicated recruitment team, here to support you at every stage of the process. If you have a query, please contact us:
E: [email protected]

Your application
Please ensure your supporting statement clearly reflects the job description and person specification, as shortlisting will be based on these criteria.

Please refer to the latest UKVI guidance and ensure you have the appropriate right to work before applying for this role.

Use of Artificial Intelligence
We kindly ask that you avoid using AI tools to draft your application. We value authentic, individual responses that reflect your own experience and communication style.

References
Please provide a minimum of 3 years’ employment and/or education history, including professional email addresses (not personal accounts such as Hotmail or Gmail). If you cannot provide these, please inform the interview panel to avoid delays in pre-employment checks.

Closing date
To help us manage recruitment efficiently, some vacancies may close early once we have received a sufficient number of applications.

Shortlisting
If you are successfully shortlisted, you will be contacted by email or SMS from the South West London Recruitment Hub. Please check your registered TRAC email regularly.

Application feedback
If you do not hear from us within four weeks of the closing date, please assume your application has not been successful on this occasion.

Safeguarding and DBS Checks
We are committed to safeguarding children and vulnerable adults. For roles with direct access to these groups, an Enhanced Disclosure and Barring Service (DBS) check will be required. All staff are expected to understand and uphold their safeguarding responsibilities as part of their role.

Applicant requirements

You must have appropriate UK professional registration.

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

This vacancy may have an application cap, so please apply promptly to avoid disappointment. Ensure your supporting statement clearly shows how you meet the job specifications.

Further details / informal visits contact

Name

Stanley Page

Job title

Service support manager

Email address

[email protected]

Telephone number

020 8546 2933

Apply Now

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Band 4

Home, community, hospital

Job overview

Main duties of the job

Working for our organisation

Detailed job description and main responsibilities

Person specification

NHS

Essential criteria

Desirable criteria

NHS

Essential criteria

Desirable criteria

We support the NHS Flex for the Future pledge

Applicant requirements

Application numbers

Further details / informal visits contact